Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good shop and staff are very helpful”

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Posted 7 years ago

“Goods arrived on the day I asked very pleased with what I bought”

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Posted 7 years ago

“Very good quality of clothes”

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Posted 7 years ago

“Item ordered was exceptional quality and price very good . Service excellent as always”

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Posted 7 years ago

“Love the quality of m and s products. Any problems just take it back, love the m and s sparks card. Brilliant offers can safe loads.”

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Posted 7 years ago

“I ordered a personalised anniversary cake for my parents and everyone was impressed with the finished product. It was a very quick and straightforward process to order the cake online and I was able to pick it up in store within a few days.”

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Posted 7 years ago

“Order some outfits which were a perfect fit and very well made, click and collect made very good by the fact i could collect at a time that fits my life. Also i have a friend that need gluten free food and the selection is very good and was very happy to find a lovely and great tasting birthday cake that was gluten free and you would not have been able to tell. Great products very easy to shop , not the cheapest but some time it pays to spend a little more to get the quality.”

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Posted 7 years ago

“M&S Brought set of plates. Excellent value, Well boxed. Great Quality as you would expect from M&S”

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Posted 7 years ago

“Did not charge for click and collect.”

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Posted 7 years ago

“I don't have any -tive experience”

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Posted 7 years ago

“Their choice of Christmas gifts is vast and of such good value! I managed to get everything under one roof in the comfort of my living room when everyone else was asleep!”

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Posted 7 years ago

“Good quality at a fair price.”

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Posted 7 years ago

“Very smart, Fabulous. Kind. Patient, understanding young man on the dressing rooms at Marks and Spencer's at Long well Green, Bristol W”

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Posted 7 years ago

“I have always admired M&S and shop there every time I visit the UK from my home in Switzerland. I was there just last week and had to return two bras as they were the wrong size (my fault). Even though I no longer had the receipt the lady in Customer Service reimbursed me which I greatly appreciated. All M&S clothes are of great quality and the food superb. I have nothing but praise for the staff at the Kensington High Street branch. Almost makes me want to move back to the UK!”

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Posted 7 years ago

“I get what I want and expect everytime.”

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Posted 7 years ago

“Found a fantastic winter Per Una parka in their outlet store in Newton Abbot. What a place. Crammed with M&S quality and a Food Hall also. What more could you ask for!”

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Posted 7 years ago

“Easy to use website, filters that make finding things quick and easy, and it stores my contact details so it's easy for checkout.”

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Posted 7 years ago

“I bought a gift with lovely wrapping, it looked like and was a gift worth giving and reasonably priced. Self-service was easy to use and an assistant authorised my purchase promptly. I like shopping in M&S for something special.”

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Posted 7 years ago

“Love these online shops”

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Posted 7 years ago

“Bought a pair of elasticated waist trousers. Excellent customer service, trousers fit perfectly and very comfortable during a 13 hour shift on a ward.”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews