Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.84

2.8 Rating 2,154 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,154 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 3rd March 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“received my items within 2 days and with the convenience of collecting from the closest nearby shop.”

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Posted 5 years ago

“Provided navy and black linen skirts I had been searching for.”

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Posted 5 years ago

“Lovely staff in derby store and will definitely visit again”

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Posted 5 years ago

“High quality”

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Posted 5 years ago

“Plenty of choice and very helpful staff”

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Posted 5 years ago

“l got some lovely tops and a dress in the sale which made me really happy.”

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Posted 6 years ago

“Had coffee and cake in cafe on ground floor in Milton Keynes yesterday.Both very good and Kerry and Kia were very kind and looked after a man who didnt feel well. Very impresed.”

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Posted 6 years ago

“Good food right prices.”

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Posted 6 years ago

“Problem free ordering, quick delivery and easy to return. Quality of goods always good.”

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Posted 6 years ago

“I had a parcel returned and had not been refunded this was done very quickly afterI chased it up”

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Posted 6 years ago

“Sizes were a bit too big for one outfit”

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Posted 6 years ago

“obtained what I wanted”

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Posted 6 years ago

“Quality and service”

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Posted 6 years ago

“They offered a no quibble return on faulty goods even though I had lost the receipt. Fantastic customer service. It's a shame more stores don't follow the same ethos of putting the customer first.”

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Posted 6 years ago

“As a size 22 shopper I have comparatively little choice on the high street but prefer it to online shopping. Since M&S significantly expanded the variety of clothing available in my size and made them routinely available in their larger branches, I have purchased more from them during the course of this year than from any other clothing chain. However it takes more than availability to make me buy from a manufacturer; they have also upped their game in terms of trend awareness. In the past I've found their designs often fell short, not by a million miles, but a couple of inches, which is way worse in my book. There was always some superfluous detail like a pocket in an awkward place or some annoying embroidered motif that immediately screamed "M&S!" at you. I find there's less of that try-hard styling now. By the same token they take more risks more often instead of automatically playing it safe and matronly. They provide excellent value for money and their sales have been great this year. (Admittedly because nobody else seems to like what they're doing but it bears saying that I've always hated wearing what everybody else is wearing so it suits me fine. Not sure that's the kind of ringing endorsement M&S wants though).”