Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confirmation of stock levels in other branches and help ordering online where not in store.”

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Posted 6 years ago

“Great customer service and really kind and helpful. Helped me measure 2x shirts to find that although marked xl it was in fact 1 1/2 inches difference. Well done M&S. Lovely lovely people xxx”

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Posted 6 years ago

“I have just tried the new freshly made meal deal from the Oxford Street branch. (From the deli counter) £5 for one of many delicious salads plus a quiche, chicken or salmon kebabs or falefals. What an amazing idea and the food is outstanding. Great portions, delicious salads and great fish and chicken. I want the chef working for my company! Please continue with this, it is outstanding. I will be back tomorrow!”

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Posted 6 years ago

“By checking their stock to find the missing article. They were very busy and spent some time looking for the pillowcase.”

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Posted 7 years ago

“High quality”

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Posted 6 years ago

“Plenty of choice and very helpful staff”

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Posted 6 years ago

“Problem free ordering, quick delivery and easy to return. Quality of goods always good.”

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Posted 7 years ago

“l got some lovely tops and a dress in the sale which made me really happy.”

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Posted 7 years ago

“Had coffee and cake in cafe on ground floor in Milton Keynes yesterday.Both very good and Kerry and Kia were very kind and looked after a man who didnt feel well. Very impresed.”

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Posted 7 years ago

“Good food right prices.”

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Posted 7 years ago

“I had a parcel returned and had not been refunded this was done very quickly afterI chased it up”

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Posted 7 years ago

“Sizes were a bit too big for one outfit”

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Posted 7 years ago

“obtained what I wanted”

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Posted 7 years ago

“Quality and service”

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Posted 7 years ago

“They offered a no quibble return on faulty goods even though I had lost the receipt. Fantastic customer service. It's a shame more stores don't follow the same ethos of putting the customer first.”

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Posted 7 years ago

“As a size 22 shopper I have comparatively little choice on the high street but prefer it to online shopping. Since M&S significantly expanded the variety of clothing available in my size and made them routinely available in their larger branches, I have purchased more from them during the course of this year than from any other clothing chain. However it takes more than availability to make me buy from a manufacturer; they have also upped their game in terms of trend awareness. In the past I've found their designs often fell short, not by a million miles, but a couple of inches, which is way worse in my book. There was always some superfluous detail like a pocket in an awkward place or some annoying embroidered motif that immediately screamed "M&S!" at you. I find there's less of that try-hard styling now. By the same token they take more risks more often instead of automatically playing it safe and matronly. They provide excellent value for money and their sales have been great this year. (Admittedly because nobody else seems to like what they're doing but it bears saying that I've always hated wearing what everybody else is wearing so it suits me fine. Not sure that's the kind of ringing endorsement M&S wants though).”

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Posted 7 years ago

“Good range of women's clothing. Quick delivery and easy returns.”

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Posted 7 years ago

“Always very helpful and approachable..their website is good as well ..delivery time excellent”

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Posted 7 years ago

“Quality of garment.”

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Posted 7 years ago

“Very good quality food products and an improved vegetarian selection.”

Helpful Report

Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews