Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sell Good food”

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Posted 7 years ago

“a good easy to use website no fuss or problems”

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Posted 7 years ago

“Always find the quality and fit of their clothes so good. Also the quality of their food products.”

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Posted 7 years ago

“Went in sales staff realised I couldn't find what I was looking for so asked if they could help. They went to the stock room as the size I wanted wasn't on the shop floor. Unfortunately it wasn't in stock but they offered to order it online for me and have it delivered home for me next day which was fantastic. Very helpful staff at the Brent Cross store made my trip a lot less stressful.”

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Posted 7 years ago

“Excellent and cheap product”

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Posted 7 years ago

“Nice quality clothing at a good price”

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Posted 7 years ago

“Lovely items, although a bit on the expensive side.”

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Posted 7 years ago

“Great service both online and in store. Can't beat their food line. Super meals with good value for money.”

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Posted 7 years ago

“They have a very good quality products and their discounts are nice too!”

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Posted 7 years ago

“I ordered a coat from them and was very pleased with it. Unfortunately they have closed the Collection Desk permanently in the Longbridge store so I had to wait for more than 10 minutes in the Exchange and Refunds queue to collect it because they didn't have enough staff.”

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Posted 7 years ago

“Had a preview sale offer due to amount of loyalty points I hold and purchased a top for half price although not worn yet”

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Posted 7 years ago

“Always a good selection of clothes for the middle aged customers also their food deals are very good and the food excellent.”

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Posted 7 years ago

“the top i got today and the food is lovely”

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Posted 7 years ago

“Food always fresh and of a good standard”

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Posted 7 years ago

“Nice jeans”

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Posted 7 years ago

“Good service, swapped an item for another size, no quibble.”

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Posted 7 years ago

“Good selection of lines. love the ladies clothes for tailoring and fit. Great underwear and good fit. Cwmbran Staff very helpful and friendly.”

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Posted 7 years ago

“Never had issues, are products are good quality.”

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Posted 7 years ago

“I never give anyone a 5star or 10 out 0f 10, but if I did this company would definately get one. Items always as expected from the photo, well made, well packed and for me a very good company to shop with.”

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Posted 7 years ago

“staff very helpful and good items on sale catering for my size”

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Posted 7 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews