Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,277 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,277 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked a member of staff where click and collect counter was and I got pleasant information”

Helpful Report

Posted 8 years ago

“They are always helpful when shopping and can't find items in the store.”

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Posted 8 years ago

“Visited Marks in Liverpool and was very disappointed with the ladies clothes selection. The new stock is as dull as last season and the sale items are just like a jumble sale. When you sales shop, the clothes need to be on the correct sized hangers or you're just wasting time rummaging and give up. Please somebody do something!”

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Posted 9 years ago

“I like to write good reviews for companies that deserve it because often times people only speak out when they have a complaint. Marks's deserves some credit where credit is due. I order all my lingerie/shapewear/bras and as long as you know your size and what will look good, it's the best way to shop. They have a pretty wide selection of everything and I even bought my nursing bras etc. Ha, too much info, but you get the point. They are consistently the cheapest and always have what I want in stock.”

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Posted 12 years ago

“I get all my christmas presents at Mark's every year. I order everything from stocking stuffers to Christmas dinner to gifts. With the exception of toys, they have everything I need. Delivery is fast and always comes when it is supposed to. And I look out for the 3 for 2 offers as they always help me save.”

Helpful Report

Posted 12 years ago

Marks And Spencer is rated 2.8 based on 2,277 reviews