Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,271 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 3 star review on 4th April 2025

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were good quality, as expected from M&S. Just wish they could deliver a little faster but otherwise very happy with the website and their customer service.”

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Posted 7 years ago

“Good quality and great customer service”

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Posted 7 years ago

“not completely happy with what I bought (pair of jeans) after first wash one of the legs got a twist in it.”

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Posted 7 years ago

“I ordered online flowers to include a glass vase (at extra cost) for delivery to my mother for her birthday. The purchase process was clear and gave an opportunity to include a message with the delivery all at a reasonable price. Delivery slots were available for a date with suitable and convenient times to be undertaken by a courier company, in this case DPD. I received confirmation emails and text messages from both M&S and DPD and the flowers and vase were delivered well within the delivery window. However somewhere within the system the message to be included got lost and was therefore not included. So my mother received an anonymous delivery. A subsequent phone call to my mother confirmed that I had sent the flowers. However the glass vase was described by my mother as rather plan and was not in her opinion big enough to take all of the flowers making me think was it worth the extra £10.00 charged by M&S???? All in all my mother was pleased with the quality of the flowers received which have always proven to be of a high quality based on previous orders placed. Why did my message get lost in the system? Even the Customer Services couldn't answer this and suggested that I didn't add this requirement when ordering. Em not the sort of response expected from M&S. Would I use this service again? Probably, but I may now consider exploring the services offered by the many other retailers offering a similar service.”

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Posted 7 years ago

“Purchase family gifts online, easy returns.”

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Posted 7 years ago

“Great products. slightly slower than usual delivery times during busy sale period. Great option to collect free from stores.”

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Posted 7 years ago

“Good changing space”

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Posted 7 years ago

“Good quality items. Sizing a bit inconsistent though. Bought two size 10 cardigans in the same style and one was two inches longer than the other!!!”

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Posted 7 years ago

“I ordered a cake for my son's birthday - such an easy process to order on line and pick up in store. Lovely tasty cake, it looked fantastic and it was great value.”

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Posted 7 years ago

“Arrived exactly as it said they would, good tracking service & well packaged without being over the top & wasteful.”

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Posted 7 years ago

“good selection of products and the website gives a good representation of what the suits will actually look like.”

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Posted 7 years ago

“Good old M&S! Find the quality/price equation usually good with M&S. Mostly buying children's clothes and school uniform, I think the products to be of good or very good quality at fair prices. There are cheaper sellers and more expensive, but I am comfortable with M&S as a good middle path! For some reason, the website does not work well on my default browser - Firefox. Text is rough and 'grainy'. Often use "Collect in Store" as its free. Not impressed with £4 home delivery charge, especially if its on something small/cheap like 2 pack boys' school shirts at £8. 50% of product price on standard delivery charge? On the odd occasion I have had to call customer service, they've been very helpful, knowledgeable and efficient. So overall, very happy with almost all aspects of my M&S transaction.”

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Posted 7 years ago

“The quality of the clothes is good and the price is ok.”

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Posted 8 years ago

“Good website, discount on school uniform”

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Posted 8 years ago

“Beautifully”

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Posted 8 years ago

“Product fitted perfect and good service”

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Posted 8 years ago

“I purchased catering for a meal for 20 people. The food was excellent and everybody was happy. I would award one more star were it not for the fact that on a previous occasion not all the food I had ordered was delivered. If, next time, it is as good as it was this time, they will get five stars. Overall, I thought excellent value for money.”

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Posted 7 years ago

“I buy food from them and are always satisfied but not so happy with the clothes quality good but styles a lot to be desired”

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Posted 8 years ago

“Ordered item for collection at a nearby shop - great you can pick up from foodhall but less 1 star as you can't return item there but instead have to head into town. Product was returned as it wasn't suitable although was good quality”

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Posted 8 years ago

“I asked a member of staff where click and collect counter was and I got pleasant information”

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Posted 8 years ago

Marks And Spencer is rated 2.8 based on 2,271 reviews