Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,307 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,307 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halina … Leamington Spa branch of M & S, helpful, friendly, smiley and always consistent! Thank you. From an M & S stalwart of 50 years. Keep going!”

Helpful Report

Posted 6 years ago

“I used to buy all my clothes and shoes at M&S. I am a few inches under 5' and a size 6 in most items. Some of the petite range clothes used to fit me but that range no longer exists and there is a very poor selection of extra short size 6 items in the normal range. These are always too long and I have to pay to get them altered. The bras and some of the tops and cardigans do fit me but it is very difficult.”

Helpful Report

Posted 6 years ago

“I shop in M&S Food hall Banbury and absolutely can’t fault the service of the staff. Everyone is so friendly, polite and helpful. Helen on checkout particularly stands out....... customer service at its best here.... thank you”

Helpful Report

Posted 6 years ago

“Bev Longbridge store really great bra fitter no job too big she has lovely way about her and smiled through trying so hard to find suited wear for young lady all staff need to be like her .”

Helpful Report

Posted 6 years ago

“I wouldn’t want to calculate how much I have spent in M and S over the last 45 years, but it will be easy to count it up from now on. Their clothes are getting worse and worse. Frumpy old fashioned and boring and I’m 64! They seem to go for a few designs in tops and dresses and produce them endlessly so it’s the same thing but just in a different colour or pattern and the material is awful. They mustn’t be looking at their customer feedback or if they are they ignore it. I used to buy at least one item of clothing a week from M and S often more than that. I struggle to find anything to buy now. As for SPARKs it would be good to get something for cutomer loyalty - I think it’s the worst loyalty card. In the last three months there have been gaps of weeks between one set of offers ending and new ones being made available - I’m assuming they think they will save money by doing this. They won’t - it only annoys people. The staff have stopped asking people for their SPARKS card - so maybe it’s on the way out.”

Helpful Report

Posted 6 years ago

“had a bra fitting on the 24th of May 2019 at the Sutton coldfield branch . was seen by a lovely lady called rosylyn who was very helpful , knowledgeable and caring. she had a very nice attitude and I felt very comfatable around this lady given the nature of the appointment. she explained in detail about how the bras support you and what to look for to get a correct fit and also found me some nice bras would definitely return to marks and Spencer for my next fitting many thanks rosylyn at sutton coldfield branch :)”

Helpful Report

Posted 6 years ago

“Was served by a lovely lady today called malwina at Haymarket st very helpfully very friendly staff”

Helpful Report

Posted 6 years ago

“Spoke to a lady at Haywards Heath branch enquiringly about if a pair of sandles was in store , she looked and said sadly not but she could order and send direct , I replied then I would have to pay delivery , she said she would waver it , ordered at 16.30 on Monday , got them Wednesday morning so happy , well done Marks , wish I could thank the lady personally”

Helpful Report

Posted 6 years ago

“Purchased a garlic & herb flat iron steak for today the steak was really tough we fried the steak as you should for this cut the steak was to thick for the cut I have been a butcher for a number of years and I would not prepare a flat iron steak in this manner totally unacceptable wasn't even acceptable for the dog”

Helpful Report

Posted 6 years ago

“Brought an M and S diffuser then found out they do not sell fill up when the scent runs out.”

Helpful Report

Posted 6 years ago

“I have always been a marks and spencer clothes customer but since our local store relocated from the town centre to the retail park in Crewe it is abysmal it’s dark squashed and thoroughly awful who ever picks the merchandise to sell in store? Been in today to treat myself and came out empty handed loads of woolies but hardly any decent t shirts or tops please take note I am not on my own lots of ladies were complaining so restock with new merchandise if possible as soon as possible.”

Helpful Report

Posted 6 years ago

“Shopped in Sutton Coldfield today . Excellent customer service delivered by Kerry. Looking for a new outfit in ladies wear and was given expert advice, felt like she had gone above and beyond. Thank you Kerry”

Helpful Report

Posted 6 years ago

“BRAVO FOR YOUR NEW T SHIRTS! Not since you used to make those great merino wool sweater and cardigans in different shapes have I bought an item of clothing from you because you have just not hit it for me. These are great T shirts..well cut good cloth and great shapes. They will sell in there millions I am sure”

Helpful Report

Posted 6 years ago

“Payed £115.00 for a silk midi dress arrived with hole at the back”

Helpful Report

Posted 6 years ago

“The worst online service I have ever experienced, being spending thousands with M&S over the years, will never purchase anything from them again, anyone reading this try other stores before purchasing from them, you can see why the stores are closing, John Lewis and other retailers are so much professional and care for the customer.”

Helpful Report

Posted 6 years ago

“The quality, design and colour choice for womens clothing has detiorated to such a degree that I think one could find better on a market stall! Cheap linen that hangs like a sack, even before wearing, garish colours and designs that my old auntie used to wear. If M & S cannot provide any quality now, then they do not deserve any custom. Many friends , too, say they no longer shop for clothing as the quality isso poor.”

Helpful Report

Posted 6 years ago

“I have bought wooden furniture from here b4 and it has been excellent so i spwnt over 3000.00 pounds on a suite what a mistake it arrived looking amazing within a few months it was plane to see it was not the quality we saw and experienced in the shop the hard wearing material was fraying and back an seat cushions wiuldnt plump up i was heartbrokwn as we saved so long and hard for this i got in touch with marks and spencers to be told only structual is covered and in their opinion it was fine again devastated as their customer care used to be second to none finally i found ouy the arms of the chairs etc are just strong cardboard omg wow for that price no way so needless to say i will never shop there for a three piece syite afain or probably much else as i am so upset with their attitude towards customers.”

Helpful Report

Posted 6 years ago

“hiya I was in the store today and we needed a suit for my little brothers prom and one of the staff in Braehead shopping centre her name was Adriana in the kids wear department and she kindly assisted us to the right colour tie and fit for him and also ordered us a shirt , what a great asset to the Marks and Spencer’s team xxx”

Helpful Report

Posted 6 years ago

“I have eaten food from your store for many years without problems , until I tried Hunters Chicken . I have never tasted anything so foul as this. Chicken was tough , sauce overwhelmingly tomato paste and salty , but the worst was the smell . In the fridge , oven and on the plate . I am a pensioner and can not afford to waste food but I’m afraid this all went in the bin . Yuk !”

Helpful Report

Posted 6 years ago

“I have eaten Count on Us meals over many years but two I tried to eat this week were awful.The first was a Chilli con Carne which was very sloppy and wet,there seemed to be watery grave running out.I binned it.The Second was sausage and Mash,another meal that was floating in gravy,I can only describe it as sloppy.Binned once again.May I suggest that you must have changed your supplier.I shall not be buying Them again.”

Helpful Report

Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,307 reviews