Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,281 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing new alal peri peri chicken move forward marks and Spencer’s more food like this will put you on the map 🤗 Debbie b”

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Posted 6 years ago

“Cheshire Oaks M&S. Very helpful staff and happy to help.”

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Posted 6 years ago

“Tuesday 19th June the coffee shop in the Central Milton Keynes store, I had to wait 20 minutes in the queue for two cups of coffee. There was only one station open and none of the staff seemed to notice that there was an issue, there was no apology when I was finally served and there was a lot of chit chat going on behind the counter. I only put up with it because I had my 89 yr old mother with me who likes her M&S coffee when I take her shopping. It is a popular café and I normally don't mind a few minutes queing but this was very disappointing.”

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Posted 6 years ago

“I just want to say how absolutely AMAZING and OUTSTANDING the M&S customer service lady has been for me today, unfortunately I didn't get her name but she was brilliant went the extra mile and deliverd a 5* service thank you so much for all your help. I really hope you get promoted. Fantastic service well done. 😊😊😊😊”

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Posted 6 years ago

“Do not buy Shazan peri peri chicken, 5 wings 1 leg , one not sure”

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Posted 6 years ago

“bought the shazan peri peri chicken, be careful 5 wings 2 legs 1 piece not sure”

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Posted 6 years ago

“Bought a new suit from marks and Spencer Fosse park Leicester. Joseph helped me find the right one. He was great and nothing was too much trouble for him. His customer service was faultless. He was very experienced and made me feel comfortable trying on suits. I never once felt pressured into buying anything.”

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Posted 6 years ago

“I visited your Tamworth store 8th June. I was looking for a dinner jacket. Almost immediately we were greeted by Ellie Kendrick who asked us if we were ok. She could not have been more helpful. She showed us the range and helped me get the right size and shirt and shoes. Throughout our whole visit it felt like we were the only customers in the shop. Excellent service.”

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Posted 6 years ago

“Very slow customer service, very match falses about the food that we order and the food that they bring to us ti eat it!!!!”

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Posted 6 years ago

“Purchased orange blue and white patterned trousers in Feb and love the design and pattern x I have work 6-7 times and noticed pattern on bum area thinning faded and now a huge hole x very poor quality”

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Posted 6 years ago

“M&S have gone completely barmy M&S have gone completely barmy, my wife bought me 4 pairs of trousers and they came without hangers but wrapped in endless tickets string and plastic tags and then there was the packaging. The CEO's office wrote to claim they are looking to achieve zero waste by 2025 but they have misread the script and will end up with zero customers. We had to go online to purchase some hangers from a hanger store to be delivered by courier, just imagine the carbon footprint of these trousers. We will never trade with this store again and here's hoping they hit the buffers just like Woolworth and many others. "This not just any"......................No, this is a store signing its own death warrant. Clothes without hangers !! yes they got away with the bag thing and now they are being seen as Green money grabbers but you need a customerbase to make a money grab.”

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Posted 6 years ago

“Had a cream tea in the Beehive Centre (Cambridge) M & S today and had 5 star service - the two guys there - they were absolutely great, so thank you. Made my day (which was my birthday!)”

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Posted 6 years ago

“I have been shopping in M&S for years, buying mainly bras and knickers, as we all know the price are quite expensive. But I never mind the price, as I liked the quality. Unfortunately, last few times, I bought some bras in different occasions and when I start using them, I felt uncomfortable, the straps were hurting my skin and the wires on the two sides were digging in my skin. I don’t think the size were not appropriate as I had measurements done in M&S shop itself. I phoned one of the branch nearer to where I live and explained the situation, the customer service assistant advised me to bring the bras in the store. I also explained to her that I didn’t have any receipts as I bought those bra and used them later as I always do when there is sales. I went in the store and the staff were quite rude and not helpful. Finally I asked to speak to a manager but the staff handed me a phone number to call. I spoke over the phone to an advisor and explained my problems. I told her that the bras were almost new and even if they did not refund me maybe they could give me a vowcher to spend in store. She then gave me an address and a reference number and said I should post the bras and write a letter. Therefore, I spent money again to post the bras(3 altogether) and wrote a letter explaining everything. To my surprise, I received a letter from the company. They returned me the bras and said they did not find any fault in the bras. The Manager said he cannot give a vowcher or do anything. I am very disappointed, I spent so much money on the bras, could not use them and paying postage again and did not receive any consideration from the company. Marks &Spencer should train their staff about being professional; why did those people to whom I spoke on the phone gave me a hope and made me waste my time and secondly the person who replied to me was not considerate. I would never lie and said the bras were hurting me. If I knew I would have taken pictures of my bruised shoulders and on my two sides where the wires were digging in my skin and sent to him. No good customer service. I will never ever shop in Marks & Spencer again and I would not encourage anyone. I am very upset and frustrated with the company’s reply. I know customers should be treated fairly and respected. I felt humiliated and hurt.”

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Posted 6 years ago

“I love Gobi 65, an indian dish made with cauliflower florets covered in spicy batter and deep fried so when i saw the new plant based cauliflower popcorn advertised on TV I couldn't wait to try it. I wish i hadn't bothered, it was awful, there were minute pieces of soft overcooked cauliflower covered in far too much soggy batter that hardly crisped up at all in the oven, very disappointed and not cheap at £3 for about 10 small pieces, the only nice thing was the chilli dip that comes with it.”

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Posted 6 years ago

“Halina … Leamington Spa branch of M & S, helpful, friendly, smiley and always consistent! Thank you. From an M & S stalwart of 50 years. Keep going!”

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Posted 6 years ago

“I used to buy all my clothes and shoes at M&S. I am a few inches under 5' and a size 6 in most items. Some of the petite range clothes used to fit me but that range no longer exists and there is a very poor selection of extra short size 6 items in the normal range. These are always too long and I have to pay to get them altered. The bras and some of the tops and cardigans do fit me but it is very difficult.”

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Posted 6 years ago

“I shop in M&S Food hall Banbury and absolutely can’t fault the service of the staff. Everyone is so friendly, polite and helpful. Helen on checkout particularly stands out....... customer service at its best here.... thank you”

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Posted 6 years ago

“Bev Longbridge store really great bra fitter no job too big she has lovely way about her and smiled through trying so hard to find suited wear for young lady all staff need to be like her .”

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Posted 6 years ago

“I wouldn’t want to calculate how much I have spent in M and S over the last 45 years, but it will be easy to count it up from now on. Their clothes are getting worse and worse. Frumpy old fashioned and boring and I’m 64! They seem to go for a few designs in tops and dresses and produce them endlessly so it’s the same thing but just in a different colour or pattern and the material is awful. They mustn’t be looking at their customer feedback or if they are they ignore it. I used to buy at least one item of clothing a week from M and S often more than that. I struggle to find anything to buy now. As for SPARKs it would be good to get something for cutomer loyalty - I think it’s the worst loyalty card. In the last three months there have been gaps of weeks between one set of offers ending and new ones being made available - I’m assuming they think they will save money by doing this. They won’t - it only annoys people. The staff have stopped asking people for their SPARKS card - so maybe it’s on the way out.”

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Posted 6 years ago

“had a bra fitting on the 24th of May 2019 at the Sutton coldfield branch . was seen by a lovely lady called rosylyn who was very helpful , knowledgeable and caring. she had a very nice attitude and I felt very comfatable around this lady given the nature of the appointment. she explained in detail about how the bras support you and what to look for to get a correct fit and also found me some nice bras would definitely return to marks and Spencer for my next fitting many thanks rosylyn at sutton coldfield branch :)”

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Posted 6 years ago

Marks And Spencer is rated 2.8 based on 2,281 reviews