Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.79

2.8 Rating 2,298 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful staff.. I wentbto blue water M&S . Returned pair of mens shoes in ladies section ground floor then went to a restuarent to place a take away order as while they were getting food ready o could return another 3 pair of shoes to next. After restuarent I went to smuggle to buy a school bag but didn't like any. On coming out of shop saw 2 security guys attentive towards me. Told M and S female staff member said I returned one pair of shoes and perhaps lifted another one.. how disgusting and humiliating.. I went too angry on them .they clarified its not them .the lady who name they can not disclose asked therefore they were chasing me. I said how could she say that. I didn't even go in shoe section whether male or female.. tht thing really put me on fire.. allegation an honourable citizen.. how disgusting .. the security guys apologised but actually tht woman needs apologising me .. this incidence gave me a bad headache and I lost left over trust on this company. Why M and S staff behaves as a racist and false spying against brown skin.. I wish that womans tongue gets paralysed who with our any evidence put under stress an innocent person. I feel M and S recruit low IQ racist staff ..not worth going again”

Helpful Report

Posted 3 years ago

“Torquay reviews the managers should be sacked for what they did to the innocent shopper”

Helpful Report

Posted 3 years ago

“Disgusting reviews Torquay I will never shop there again”

Helpful Report

Posted 3 years ago

“JILL have to say how shocked i was to read Torquay's reviews and the fact that all three managers did not even have to apologise to the innocent customer. just carry on like nothing happened lets hope that people stop going in there food hall like me. HR sort these people out before they destroy that store and show everyone you do exist and care about your customers i think you may have missed the boat with that one haven't stoped laughing about the manager Claire. with enough dynamite in her head to blow the head of a matchstick i have met her and can say its about right”

Helpful Report

Posted 3 years ago

“the way the managers spoke and treated the customer that spent good money in our store is just unbelievable they have damaged marks Spencer's with all there bad feed back this section manager is someone to keep well away from and the two managers that helped her we call them in house the hit squad even HR don't mess with them”

Helpful Report

Posted 3 years ago

“Horrendous!!! Do not use their mail order service as they use Evri (Hermes) do not expect to receive your order. Customer service with both companies is dreadful, neither company are able or want to help you. DON'T BOTHER!”

Helpful Report

Posted 3 years ago

“Like Donna in respect to the innocent shopper I will never enter Torquay food 🥘 Hall again the 3 of the managers should be ashamed of themselves”

Helpful Report

Posted 3 years ago

“Torquay Food Hall REVIEWS are very poor managers should never get away with treating customers like this”

Helpful Report

Posted 3 years ago

“Worst customer service I have ever experienced. There was a fault with the online shopping platform. These things happen but then there was jist no help whatsoever. I followed everything asked of me. No school uniform and weeks later still trying to get my money back. Would never shop with M & S again, especially online. Left waiting days for email responses. No one helps on the phone. Thank goodness Next have a good range.”

Helpful Report

Posted 3 years ago

“Not good torquay good hall”

Helpful Report

Posted 3 years ago

“HR if a section manager ie Moxhay from Torquay food hall can call the police and make false allegations against a innocent shopper it’s DISGUSTING 🤢”

Helpful Report

Posted 3 years ago

“TORQUAY FOOD HALL MANAGERS. read these reviews and tell me how HR can sit back and allow there managers to behave in this manor and speak to a customer like they did it must be so UPSETTING to every customer that reads them and as a result of this i will never shop in TORQUAY FOOD HALL again a customer that shopped there for over 25 years so wasn't a shoplifter or swore at the staff just rewarded them for showing good customer service skill unlike there senior managers and if this Moxhay rang the police and made allegations about me which where all lies i would have taken her straight to court for slander and false allegations it sounds like he said she said you would be told by our HR department jump before your pushed for representing our company in that manor but as the lovely Andy says M+S just don't care the whole thing is SHOCKING and to think Andy took £100 cash of this shopper its just unbelievable how do they get away with this.”

Helpful Report

Posted 3 years ago

“Torquay Food Hall reviews every one in the Food Hall new theses three managers were determined to get this lovely shopper banned from our store and they did in a very nasty 🤮 way but Moxhay has to live with her lie’s and what she did 👹”

Helpful Report

Posted 3 years ago

“reading the reviews on torquay food hall i to have to say how the general manager C.Thomas could take someone outside and say my roll here is to protect the good name of the store and my staff as she flicks her fingers in the air does she not see that she has just Destroyed Marks and Spencers good name that they spent years building up i am sure HR would agree what she should have said to the customer was the most important thing is to make sure you have The best customer shopping experience possible in my store if she had any skills as a manager at all and then of Course to protect the staff and good name of the store C Thomas should have been told to apologise to this customer but instead was allowed to ban them from the food hall her excuse was it was against Marks and Spencers policies for customers to reward there staff for good customer services yet the staff took these gifts from the customer have to say Thomas Harris Moxhay have to be the most unpleasant managers that work for M+S but have to say 99 percent of marks Spencers managers and staff are the best its just in Torquay its seriously bad clearly managers have become complacent i would have to say Claire Thomas has enough dynamite in her head to blow the head off a match stick”

Helpful Report

Posted 3 years ago

“As a 58-year-old retired Headteacher, studying for a PhD, I recently began looking for a part-time job to run alongside my studies. Finding an advertisement for a Customer Assistant post offering 12 hours per week at the Whitstable Marks and Spencer’s Foodhall, I spent a considerable amount of time completing an online application; including the pre interview screening activities and the uploading of both my CV and a covering letter. I received an email on the 10th of August 2022 at 17.44 that confirmed the time and date: 12/08/2022 at 15.30 with Donna Parrett. On arrival, I was kept waiting on the shop floor. Eventually Donna arrived and I was then taken to a windowless box room. Donna left me alone, while she went to get some paperwork. She seemed ill prepared; born out by the fact that she seemed to know nothing about me and to have not read any of the details from my CV or the covering letter. In fact, she addressed me as Elouise - this is not my name. My name is Cliff and she assumed that Cliff was a man, despite the fact that my CV, application form and covering letter clearly states the form of address as ‘Mrs’ and my CV includes an identifying photograph. During the 30 minutes I spent with Donna she seemed rather keener to provide me with details about her own private life, rather than find out about my skillset. I learnt: • Donna moved to Broadstairs with her husband to have a ‘different way of life’ from that in London . • Donna had worked at Price Waterhouse for many years – mentioned on numerous occasions. • Donna’s husband worked within the police force, investigating internal corruption and it was a highly stressful job. • Donna’s husband now had to commute into London, but felt it was worth it when he turned into their street at the end of the day. • Donna and her husband lived in a very nice, big house that looked out over the coastline. It was clear from the onset that Donna assumed that I was not suitable for the position. It seemed to be related to the fact that she thought I was too educated, too “posh.” A word she used several times, including within the statement “posh people were just people” too! She voiced her view that I would “be bored” and find things “boring." This was not an opinion shared or voiced by myself. It is now Monday 1st September 2022, 20 days since I had the 'interview' and I have still had no notification from Donna Parrett, or indeed anyone else. I have emailed this complaint multiple time to a variety of key HR people at M&S - still nothing! Frankly, I am appalled at the lack of professionalism demonstrated by Donna Parrett; her assumptions about me were entirely negative and judgemental and the fact that she couldn’t even be bothered to contact me [presumably to tell me I was unsuccessful] really does say it all. I would very much appreciate some response, from someone senior to this member of staff, as I believe I deserve at the very least some form of apology and explanation as to why recruitment protocols [I assume this is not how recruitment ordinarily happens at Marks and Spencer’s?] have not been followed.”

Helpful Report

Posted 3 years ago

“Purchase Abbey leather settee and chair after 1 day cusion on chair stated to ripple up . Contacted M&S to complain sent photo of cusion and they sent a company out to inspect. There report stated was puddling and to be expected on a leather chair. Contacted M&S again to say unhappy they are not interested and not prepared to do anything about it . Buyer be aware if you buy a leather sette or chair from this company.”

Marks And Spencer 1 star review on 1st September 2022

Helpful Report

Posted 3 years ago

“I tried your Chicken Katsu burgers today We found them absolutely disgusting. The texture was so solid ans stodgy. It sounded an exciting new item and at £4.75 for two I expected something delicious. They smelt good whilst cooking but we ended up giving a good proportion to the dog this lunchtime. VERY VERY disappointing and surprising as I have never had to complain about any Marks food item before.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I have been trying to book a bra fitting for both myself and my daughter for over a year now and all days, dates and times have been completely fully booked for well over a year. I have contacted customer care several times only to be told that it is just that busy. While I can appreciate that with the pandemic things have been somewhat pushed back, I find it hard to believe that so many ladies require bra fittings that there are no appointments in any store on any day at any time day or night. I have since made alternative arrangements with Victoria's Secret who were very accommodating. Such a shame because I have been fitted and purchased my bras with M&S since I was a teen. My mother before me did the same and I introduced my first daughter when she need her first bra. It was my intention to continue on with my second daughter and later my third when she comes of age. I guess all good things eventually must come to an end.”

Helpful Report

Posted 3 years ago

“Is there a HR department at marks Spencers . the willows at Torquay is supposed to be there flag ship yet if you read there reviews on how from general manager commercial manager and section manager how they spoke to the INNOCENT SHOPPER and then banned them from the store what a disgrace they are to marks Spencers but I blame HR for allowing them to do what they did even the staff say when Nikki says jump they all say how high I shop in all the other marks Spencers and the staff and managers are lovely HR you need a clean sweep in Torquay ie get rid of the managers”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,298 reviews