Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,318 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two orders placed on 12/10/2022 and 14/10/2022 show confirmed in Status. But, on repeated calls and mails.. do not say why the order has not been dispatched or cancelled. The money was paid through my credit card. Very disappointed.”

Helpful Report

Posted 3 years ago

“Wanted to by a make up kit for a present at The Wakefield Branch in The Ridings, but there was no price on it. Took one to the tills, but there was a masive queue. Asked an assistant how much they were, and they snatched it off me and marched back to the shelf, where there was no prices! She said " you will have to go to the checkout and have it scanned" I said there was a massive queue, to which she shrugged her shoulders, gave me it back and walked off! Sorry, but wont be calling in here again, and when it shuts down, the staff will wonder why!”

Helpful Report

Posted 3 years ago

“What is going on in the Torquay Food hall after reading there reviews i would never shop in that store again for a customer to leave the store in tears what kind of manager would bring a customer to level its so upsetting and after taking the time to read her reviews what can you say accept what a nasty cruel person but it sounds like it start from General Manager down to the horrible section Manager clearly HR and the Executive team don't care about there so called flagships reputation and there own jobs any more they need to wake its all over the southwest Nikki must have lost that store so many customers i personally if you bring a customer to tears do the right thing and look for a new job”

Helpful Report

Posted 3 years ago

“For years I have bought your basic large size mens cotton polo T shirts and have been very pleased with the quality of them. Recently I purchased several of colour variety and these have been a disappointment in fact I took some back......a first for me at M & S. The material is course in feel, the sleeves are too short and tight under the arm, the sizes have varied in both chest width and in length and the hems have loose cottons. What has gone wrong with your quality control? They feel made of cheap rough cotton, are poorly manufactured and are not the same standard LARGE size of my previous polos. Perhaps you changed manufacturer...bad choice.”

Helpful Report

Posted 3 years ago

“I have to agree with Alison I myself had to take two items back and Nikki section manager looked at me like something she had stepped in in the park and she was so rude to me I left the food hall in tears I had to stop my husband from going in to see her I now shop in Tescos but reading her reviews how has she kept her Job at Torquay marks Spencers”

Helpful Report

Posted 3 years ago

“I went to my local marks Spencers to take a food 🥘 item back which was clearly off they left me with this section manager NIKKI to deal with me she was just absolutely horrible to me and made me feel sick to look at her smug attitude I will never shop there again and after reading her reviews what she did to Dale I think I got off lightly my advice to all shoppers avoid her at all costs”

Helpful Report

Posted 3 years ago

“The package and delivery of a maxim porcelain roaster was appalling. The roaster was covered with a thin layer of bubble wrap within its thin cardboard box. The plastic outer bag had no mention of the item being fragile inside, and the need to handle with care/ fragile/ ceramic . Well it doesn't take a genius to work out what state it was in when it arrived. It looked like someone had taken a hammer to it and smashed it into a hundred pieces.”

Marks And Spencer 1 star review on 23rd October 2022

Helpful Report

Posted 3 years ago

“Have to say I have worked for M+S for the same amount of years as this unprofessional moxhay it is a great store but Claire Andy and Nicola have not only destroyed the name of the store but divided all the staff what she and Dawn did to lie to the police and send them to his house no one in store will ever forgive them it was HORRIBLE”

Helpful Report

Posted 3 years ago

“The cafe standards in your Bexleyheath store has has been slowly going down hill, a few weeks ago my partner and I visited the cafe at 13.00 on a Saturday to be told "no sandwiches, no toasted tea cakes, no jacket potatoes, no toasted paninis, this was lunch time, we visited again today (for the last time) the staff were rude, no please or thank you and had attitude. I normally dont complain but to have 2 complaints in as many weeks seems to me there is a problem somewhere”

Helpful Report

Posted 3 years ago

“After purchasing a sofa from M&S, it arrived badly damaged. We were offered a staggering discount of 5% to keep it or we could hold onto it until a new one was delivered, we chose option 2. Some weeks later, the second sofa arrives damaged in exactly the same way. Very little sympathy or understanding from customer services. An employee accidentally initiated a refund meaning they would have to collect the sofa and then I received a very threatening letter from their legal team with all sorts of accusations about deleting account etc which was untrue. In short, the Sofa is being collected, I have wasted three half days for deliveries and collections, 6 months after purchasing the sofa we will be left with no sofa and there is not so much as an apology or an offer of good will or money for the time wasted. I chose M&S as I believed them to be a quality brand with exceptional customer services, this is why I was happy to pay the higher price. However my experience is that their customer service is so far behind and apathetic compared to other companies that I will not be shopping with them again.”

Helpful Report

Posted 3 years ago

“have to say how very sad it is to here Marks + Spencers are to close more of there fantastic stores but when you read how the General Manger and her food hall Manager Andy spoke to the shopper of 25yrs to say Marks and Spencers HR Department do not care about the customer they will just pay lip service with you they look after there Managers its Arrogant and patronising and rude is it no wonder there having to close some of there great stores people like this should never have kept there jobs or still be working for such a fantastic company and should have apologised to that poor customer but you have to say Andy was only speaking the truth and new nothing would happen to Claire and himself not even made to apologise to the customer good luck M&S you will need it with reviews like that”

Helpful Report

Posted 3 years ago

“Expensive mistake when ordering a dining chair online £35 in delivery and collection fees 😫 And I’ve got to wait a week for the collection! Terrible service from m&s”

Helpful Report

Posted 3 years ago

“Staff in store seem pleasant enough, cant get anything correct when ordered, wrong size, wrong colour it all happens, called customer service to ask about suits in Glasgow stores?,girl on phone was so rude and didnt know anything ,so instead of letting me know if the store had suits she told me to go in and find out(this was the whole reason for the call)went to Slaters instead, treated well and everything in order, another customer lost.”

Helpful Report

Posted 3 years ago

“OMG after reading the reviews about the general manager Claire that took the gentleman outside the store after he put in a complaint about the arrogant commercial manager and the way he spoke to him to the HR department how dare Claire say my role here is to protect my managers and the good name of the store and i take it very seriously when you complain about my staff any good name that store had the three of them have destroyed Moxy /Harris /and Thomas but it must seem clear to everyone reading the reviews Marks & Spencers don't value customers that shop there for over 20yrs or more it seems three very very nasty members of staff but i personally blame the HR for allowing them to treat and lie about someone in this vey unpleasant way Torquay have also lost me as a customer”

Helpful Report

Posted 3 years ago

“Definitely won’t be shopping in Torquay M+S after reading there reviews Horrible Managers”

Helpful Report

Posted 3 years ago

“A company to avoid. 2 Rochester sofas, 3 complaint letters, calls to their customer referral team, dropped sofas, wrong material, in store advisors that you never hear from again and still despite taking money in March 2022 I still don’t have a satisfactory sofa! Stuart Machin take note, customers are not happy, please start to care!”

Marks And Spencer 1 star review on 15th October 2022

Helpful Report

Posted 3 years ago

“Regards the Torquay Marks & Spencers awful reviews i have to say most of the staff in the food hall are nice people but have to say its the three managers that are the downfall of the store Moxhay being the worst one of the three i went to her mum Jill with a problem and she treated me like something she had stepped in in the park they say mother like daughter they are two very NASTY unpleasant people that i would strongly recommend to keep well away from they say you are as good as your leader so i think that says everything about the general manager Claire Thomas and the way they bullied that innocent shopper out of the store and by the reviews lied through there teeth to achieve it”

Helpful Report

Posted 3 years ago

“something is seriously wrong from the general manager all the way down to the nasty lying section manager there reviews are very shocking and they should all be ashamed of themselves that man had shopped there for over 25yrs CHAVS would be a under statement i can only think it must be part of the HR training program i am sure they will lose a lot of customer's over there cruel treatment to this customer CLAIRE THOMAS i will never help you Moxhay Harris keep your jobs by spending my cash in your store and i am sure if anyone reads your reviews they will do the same the three of you should be ashamed to put the uniform on in the morning you are a disgrace to the TORQUAY MARKS & SPENCERS”

Helpful Report

Posted 3 years ago

“Disappointing Our “Padstow” triple wardrobe ordered on 22nd August was delivered on 1st October. I assumed the three man assembly team would have it up in an hour at most. Two and a half hours later I was called up stairs to be told there was a problem the holes in the interior panel to which the door was to be fixed were broken with nothing left to screw the top hinge into. The doors could not be closed. I don’t know if this was caused by incorrect assembly or poor manufacturing. I was offered a replacement interior panel but refused this and asked for a replacement wardrobe. There was no argument but no apology either. The replacement is due to be delivered on 10th October UPDATE 11TH OCTOBER The replacement wardrobe arrived today. The wardrobe with the broken door was dissembled and removed. Sadly when the replacement was unpacked it proved to be from an entirely different and much cheaper range. The assemblers told us they worked for WINCANTON not M&S and they just picked up the lorry in the morning and delivered whatever was on it. They put me in touch with the M&S sales team who were very sorry but there were no replacement “Padstow” wardrobes available and the lead time for a replacement would be another 10 week. I was told could accept the wrong wardrobe as delivered (which does not match the chest of drawers), have a full refund, or wait another ten weeks for the correct replacement. I asked for the name of the furniture team manager but that was refused. I next thought I would contact the manager of the store where I first purchased the furniture only to find that the Cheltenham Home store no longer has a publicly listed number. I did eventually find a number only to end up with a remote costumer service team! Over the years we have purchased numerous items of furniture, curtains, and other goods from our local store and have always been very satisfied. What has gone wrong with M&S?”

Helpful Report

Posted 3 years ago

“Had two of M&S meat puddings. Absolutely vile hardly any filling and what there was was bland. Had these a long time ago and am sure they were microwave, these had to be steamed. It was not possible to tell if they were cooked . Very disappointed.”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,318 reviews