Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.78

2.8 Rating 2,354 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just warmed up the new recipe pea and ham soup, the first flavour that hit me was garlic yuck! Why add garlic? No ham only peas. Won’t be buying that again.”

Helpful Report

Posted 3 years ago

“The returns process used to be easy and straightforward with a pre-paid returns label included in the received order. It has now become a complicated process which doesn't inspire any confidence. It has put me off ordering from M&S again - shame as there are some lovely items”

Helpful Report

Posted 3 years ago

“Placed order on 18th November, yet I still have not received it, despite several calls to their next to useless overseas call centre. I've also sent several emails, which have still not been replied to. I even received an email from their chosen courier 'EVRI', which was meant to go to M & S customer service, telling them to wait a further 10 days then just go through their claim system if their customer(me) hadn't received it. We're talking £625.00. Until M & S STOP using Evri, I will NOT be doing online shopping with them. I have spoken to many employees of M & S who all say they're having LOTS of complaints about their delivery service and their overseas customer service call centres. M & S, more stores will be closing if you don't change your way of operating, as you're certainly not caring about your customers. Definately get rid of EVRI and your overseas call centres as they are both damaging your brand. It's disgusting how you're treating your customers!!!!”

Helpful Report

Posted 3 years ago

“A single banana in M&S at Victoria Station costs 45p. Possible world record for highest price. Won’t be shopping at any of their stores again.”

Helpful Report

Posted 3 years ago

“Telephone guy in call centre was so rude flowers not up to standard and all my information was incorrect I was calling South Africa so I won’t be using your company anymore”

Helpful Report

Posted 3 years ago

“I ordered food and their system placed the order twice. Now I won't get a refund for one of my orders. I don't want two of everything! £40! I didn't change my mind. Their IT system is at fault. Three half hour phone calls later and no manager calls back as promised. I was told as I checked out as a guest and not a member I could not have refund. 40£!”

Helpful Report

Posted 3 years ago

“Marks Spencers have to agree i also had a run in with the general manager Miss Thomas she was so arrogant and rude to me i would strongly advise any customer walk away if you have to deal with her as you will be the one in tears she will show you no remorse at all just read her CV on this site you can see where the section managers got there training from”

Helpful Report

Posted 3 years ago

“I have shopped at marks Spencers for many years and like many of the people leaving reviews I was told by general manager Claire if I made a complaint against her team again I would be stopped from shopping in her store and she didn’t need to give a reason why a very nasty person she should have been sack but the executive team just don’t care Torquay so called flagship”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful customer services and on line experience shopping experiences! Paid for next day delivery, spent hours emailing and calling, chasing M and S! Promises of calls back but it never happened! 10days later I still haven't received goods! They have lied by sending an automated email stating an attempt was made to deliver (I have evidence that they didn't). They seem to think by refunding postage its resolved! Ive now been informed one garment is now out of stock so Ive had no choice but to have a refund and Im still waiting for the 2nd item to be delivered! Appalling service!”

Helpful Report

Posted 3 years ago

“Bought a £45 Autograph long sleeved blouse and I am so disappointed with the quality. After one wash it looks like something really cheap. it creases badly and the pleats do not lie flat. It is nothing like the description online.”

Helpful Report

Posted 3 years ago

“Sad to say I had To make a complaint about a item I had brought from marks Spencers and had to deal with the general manager she was very overweight scruffy and had very thick glasses 🤓 on and if she stood with the sun ☀️ behind her she would start a bush fire she was so horrible to me I just walked away and I will never return to that store thanks Claire have a great Xmas 🎅🏿”

Helpful Report

Posted 3 years ago

“I placed my order for my specific stuffed turkey for Xmas on 17th October. So organized, job done I thought. Just had an email to say it’s been replaced with something else, inadequate for my needs. I obviously can’t get anything else ordered that I want at this late stage. Furious. Won’t be ordering for Xmas with them again.”

Helpful Report

Posted 3 years ago

“I am furious that you sent me a Sparks deal (12 days of Christmas) which can only be opened by using an App. I do not use a mobile phone. I am severely deaf. This is discrimination. The manager at the Wanstead High Street store yesterday was very unhelpful. She did give me a number to ring which I did but could not understand the woman who answered the phone and who didn't seem to understand what I was complaining about. She left me hanging on so long I gave up.”

Helpful Report

Posted 3 years ago

“Poor customer service on accessing m&s card points poor customer service online other than a order or a loan service very disappointed and poor quality”

Helpful Report

Posted 3 years ago

“Have to say the way Claire Thomas Andy Harris and Moxhay treated Dale Stevens who was just a innocent shopper they must feel so guilty and think about what they did every day there reviews say it all they were completely controlled by Nicola”

Helpful Report

Posted 3 years ago

“Anticipation quickly turned to disappointment. I purchased the chicken top crust pastry pie and although the crust part was good there was Hardly any chicken in the mix it would not have filled a dessert spoon and nothing compared to the picture on the packet Total Misrepresentation of the pie. I also purchased the larger pie as this used to be excellent hope I am not disappointed My one star should have been minus one star”

Helpful Report

Posted 3 years ago

“TORQUAY Marks + Spencers food hall just read there reviews and shop elsewhere every one in the south west are talking about Moxhay Harris and Thomas and what they did to the innocent Gentleman it makes you feel sick they say she only jogs to try and ease her guilt lets hope the new Aldi puts them out of a job”

Helpful Report

Posted 3 years ago

“I had a minor issue with an order, which ended up becoming a huge ordeal. The customer service staff, particularly in the executive team, are rude and dismissive, and take no accountability or responsibility for their actions. The staff in stores have always been very helpful, so its sad that this isn't extended to Waterside House.”

Helpful Report

Posted 3 years ago

“i have shopped in the Torquay food hall and had to take a pack of mince beef back as it had gone a dark brown colour i was left with section manager Nikki to deal with me she was rude arrogant and absolutely horrible to me i left the store so upset i have to this day never returned to that store she is absolutely horrible but my god after speaking with her i took the trouble read the reviews on this site and omg what she and her girlfriend Dawn did to Dale sending the police to his home accusing him of all these false allegations sending her flowers shouting at all the staff in the store putting reviews on there cars how the hell do they get away with it and to cause trouble for him at his home when i spoke to some of the staff in the store they said he was the nicest gentleman you could ever wish to meet even rewarded staff for excellent customer service one lady said he gave her £60 in a card but unfortunately he didn't stand a chance the General manager Claire and commercial manager Andy always made it none to all the staff they would get him Banned from this store and they did just that they even warned staff told not to engage with him when he came in the store which made it very difficult as he was so nice even Nikki said thats what happens when you cross me my advise stay away from this store i wonder when she sits down to eat she has any remorse for what she did to a perfectly innocent gentleman i am told not a hope”

Helpful Report

Posted 3 years ago

“i bought 6 all butter 6 puff pastry mince pies what a joke tried one horrible the rest will be going in the bin you should remove them”

Helpful Report

Posted 3 years ago

Marks And Spencer is rated 2.8 based on 2,354 reviews