Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.80

2.8 Rating 2,284 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 1 star review on 12th July 2025

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service from M & S Direct.”

Helpful Report

Posted 11 years ago

“I like to write good reviews for companies that deserve it because often times people only speak out when they have a complaint. Marks's deserves some credit where credit is due. I order all my lingerie/shapewear/bras and as long as you know your size and what will look good, it's the best way to shop. They have a pretty wide selection of everything and I even bought my nursing bras etc. Ha, too much info, but you get the point. They are consistently the cheapest and always have what I want in stock.”

Helpful Report

Posted 12 years ago

“I get all my christmas presents at Mark's every year. I order everything from stocking stuffers to Christmas dinner to gifts. With the exception of toys, they have everything I need. Delivery is fast and always comes when it is supposed to. And I look out for the 3 for 2 offers as they always help me save.”

Helpful Report

Posted 12 years ago

“Looking for a new dishwasher went on their website and was somewhat disappointed with very minimal info re secification of the chosen dishwasher. Tried to ask the assistant about other features and accessories of the machine but she just replied that they only guarantee whats listed (saying this is info they get from manufacture - strange how some other sellers can give complete spec lists! and M&S can´t). A supervisor who I spoke to after that would not confirm that the model they supply will have exact spec and extras as listed by Bosch in their tech spec. They told me to go to Bosch to ask for full spec so I did but they would not confirm that what they supply will have what the manufacturer states it should have. If there is anything missing they will not accept that the dishwasher isn´t as described - unbelievable!!! Just lost themselves a customer as they seem to be ignorant and did not appear to care if customer goes elsewhere (my neighbor is looking for a cooker - will not buy now from them either). Don Norton - Unbeatable.co.uk”

Helpful Report

Posted 13 years ago

Marks And Spencer is rated 2.8 based on 2,284 reviews