Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered click n collect online and expected it within 5 working days as promised (even tho there is a great big notice instore saying it only takes 3) as my item arrived to late I went into my nearest store to get my money refunded only to be told that my item had been sent to another store which was 2 buses away and I would have to go there to get my refund,after speaking to the man in charge who told me his manager was not in that day and he explained again that NO refund would be given unless I went to this other branch he eventually gave me a number to ring whereupon if contacted would give the said refund,it would have been helpul if he had told me this the first time I spoke to him instead I waisted a total of 40 mins in this store for nothing,my complaint is 1. The way it was handled 2.my wasted journey 3.the item not arriving in time n 4. The way the young assistant standing behind the senior one seemed to think it very funny n was smirking all the time. I frequently use Matalan and I expected better.”

Helpful Report

Posted 6 years ago

“Ordered a dress in June to pick up in store it when I went in to check if it was there they told me it had been collected even with out my order number not sure how so rang customer service got a refund so re ordered it to be told 14 days later it’s still in transit and they will refund me wot a joke of a company”

Helpful Report

Posted 6 years ago

“Today I bought a pair of white shoes with gold buckle strap over foot style flip flops they seemed comfortable. When I got them home I cut the cord on them to try them on as I walked down my hallway my feet farted on every step I took. I now have to wait up to a week to see my £10 I paid on card, why do you sell such utter rubbish. Your Chinese factories do not test shoes on real feet . Women laughed at matalan regarding the defect I see the humour but I feel robbed, you have lost a customer in me I will never shop in Matalan ever again. You are deceitful to your customers I now have £10 less and no product to shoe for it, its disgusting.”

Helpful Report

Posted 6 years ago

“Goods still not arrived but being asked to review. No answer to customer services phone line, or response to my email sent days ago. Money taken from my account, nothing to show for it!!”

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Posted 6 years ago

“Looking to buy a sofa and bed for my daughter. Was told that we could not sit on or try before we buy? Would never purchase anything from this company again”

Helpful Report

Posted 6 years ago

“my problem is with click and collect,i ordered two shirts and a top in the sale last week, had text on Tuesday to say my items were ready for collection, went up to Merthyr store but my parcel/ order number was not the items I ordered. after 20 mins at customer service, a lady got me one shirt, had to have an alternative shirt, my top was out of stock, I was disgusted as click and collect supposed to be quicker, did email cs but haven't had a reply, the lady that tried to sort it for me said this has never happened before but reading these reviews it obviously has. I for one wont be shopping online at Matalan again.”

Helpful Report

Posted 6 years ago

“Staff unpleasant did not want to know " have to do it on line" I walked out went to sports direct. spent £150.00.”

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Posted 6 years ago

“I was struggling to find something appropriate to wear for a night out with friends. I spent almost the whole day shopping around other high street stores to no avail. Matalan was my last stop of the day, within 20 minutes I had purchased a handful of suitable clothing for my night and my wardrobe in general. Delighted with the range of tops available in store.”

Helpful Report

Posted 6 years ago

“I bought a dressing gown and on getting home found that the tie belt was missing. I didn't want to go back to the shop so I emailed and asked if they could post me a tie. They replied with apologies for the mistake saying that unfortunately I would need to go back to the shop for an exchange but they were sending £20.00 in vouchers for my trouble. What a great response.”

Helpful Report

Posted 6 years ago

“Excellenr range of summer wear. Staff very helpful with good knowledge of stock in store.”

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Posted 6 years ago

“Click and collect no problems”

Helpful Report

Posted 6 years ago

“Disgusted with the customer services! Have returned an item on 12/06 and tracking confirms the item was received back on 14/06 STILL NO REFUND!! Have emailed customer service team twice now with no reply, after trying to call about 20 times with no luck getting through and the phone just going dead I finally managed to get through only to get a very rude person who then proceeded to hang up on me! I would advise NEVER ordering online with this company and i personally will never shop with them in store again either! Order no: 27416282 - if someone would like to actually refund what i am owed!!!!”

Helpful Report

Posted 6 years ago

“All in all everything I purchased was as expected, both in fitting and aesthetic, though I will say that "wide fit" doesn't count for much in the way of shoes from what I can gather. You definitely get your monies worth in what you buy. Shall most certainly be shopping there again!”

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Posted 6 years ago

“great value for money”

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Posted 6 years ago

“On the 17/06/18 at 10.43 am I ordered 2 tops on click and collect next day delivery.payed 1.99 .so ordered before 4 pm cut off .i assumed they would arrive in store today 18/06/18 they didn’t”

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Posted 6 years ago

“I'm very satisfied with my purchases good quality at an affordable price.”

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Posted 6 years ago

“Lovely friendy store(Hartlepool)Lady on customer sevice Monday around 3.15 sorry didnt get her name is so helpfull,always goes out of her way to help.”

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Posted 6 years ago

“very happy brilliant shop and very friendly staff”

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Posted 6 years ago

“Your Lack of choice for plus size. Regardless of whether they are trying to diet etc there are many women who are a size 16 and above. I am a 20 but wear 22 for comfort. YOU used to have an excellent choice. not now. I spend over 1000 a year on work clothes and holiday clothes. so i shop elsewhere. Im 53 but look like im in my 40 s im not frumpy. im sexy. ! i want nice clothes modern . and Good quality. not look like im frumpy and aged 10 years. i dont want to look like im a teenager but i like classy. You should take a look online . you are losing out to a big audience.”

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Posted 6 years ago

“Lovely clothes at a good price”

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Posted 6 years ago

Matalan is rated 3.6 based on 1,877 reviews