Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to matalan mount pleasant hull this morning,very disappointed to say the least,30 people queing and 3 on tills, several people left the que, one lady having several items in trolley but got sick of waiting so walked out,as did 4 others, get your act together you are losing customers, I myself got served after 30 minutes wait far to long,😡”

Helpful Report

Posted 6 years ago

“Just shopped at matalan mount pleasent hull I was waiting in the queue for 30min 3 customers left the queue so you lost a lot of custom they had a lot of items. There were 3 on the till it is a bust time now I was very disappointed I have never had to wait that long before and I shop a lot at matalan very disappointed customer”

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Posted 6 years ago

“On line order placed to be delivered to local store - dispatch email rec and no goods - it took me to call them nearly 20 mins on phone to find out apparently the Camberley store refused my delivery ?? Really - now i have called they will process a refund that will take up to 5 days .... they advised i can go on line and reorder .. Guess what ... ITEMS NO LONGER AVAILABLE " - Have been a loyal customer for many years and the unhelpful customer services i received today i will never but from them again no matter how good there prices are”

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Posted 6 years ago

“Good selection of clothing. Good quality items when they arrived. Easy to return. Overall good service!”

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Posted 6 years ago

“There online click and collect is so easy and the staff are so helpful”

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Posted 6 years ago

“Good selection, good prices, and a pleasant atmosphere inside store”

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Posted 6 years ago

“Assistants are mostly happy and cheery. A smile makes all the difference.”

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Posted 6 years ago

“Shocking experience with Matalan customer services online. 4 weeks and still trying to eat a refund for a top that all stitching came loose after wearing once. Numerous emails, photos, descriptions etc sent as they can’t keep track of a simple complaint. Tried sending me £15 vouchers instead of refunding the full value. Annoyed is an understatement”

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Posted 6 years ago

“Only received part of my order from click and collect. The other items never arrived. Had to fight for a refund which I'm still waiting for and it's been over 3 weeks. I will never step foot in mataland again.”

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Posted 6 years ago

“On a Sunday afternoon the Stockport store was terribly understaffed. I needed school shoes for my little one and there were no assistants to help. On top of this the queue was unbearably long. 3 cashiers with atleast 25 people queuing. I decided not to purchase from there and left the shop.”

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Posted 6 years ago

“Still awaiting 2 missing items out of my order. Customer service waste of time they say it has been escalated and will contact me back when they find out what has happened. I have waited 4 days now and no one has contacted me!!! Disgusting service, after years of shopping with you. You do not even deserve 1 star.”

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Posted 6 years ago

“I ore dedicated on line they took my payment then about an hour later I received a email saying they not got my product in store so I have to am want for a refund up to 7 days ridiculous”

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Posted 6 years ago

“Love the new Harry Potter range! Quality if items is great and standard delivery was quick. Thanks!”

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Posted 6 years ago

“Orders always come to store very quickly and if they are not suitable they exchange or refund without any problems.”

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Posted 6 years ago

“Ordered online 1st October no sign of any goods . Contacted customer service and they promised to investigate and reply ....nothing received back . Drive to my store to see if they had it ..but no . Paid for goods and not received Anything. Will be claiming and reporting to my credit card”

Helpful Report

Posted 6 years ago

“I ordered goods on the 25th August, no dispatch notice was sent but some of them arrived over a week later. I queried the missing items to be told several days later that they were out of stock when I ordered but the website hadn't refreshed. I queried the appalling lack of communication with them and am yet to receive a response a month later. Still they haven't taken any money either!!”

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Posted 6 years ago

“Receiving rewards and a VIP card for the person who fraudulently used my husbands debit card on their website for £297. Contacted customer services twice still no reply. Feels like a kick in the teeth. Certainly won’t ever step foot in a Matalan”

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Posted 6 years ago

“Felt compelled to leave a review for a lovely member of staff in your Trowbridge Store. Her name is Karina and she is always so pleasant and helpful, I felt she deserved to be recognised. An asset to Matalan!”

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Posted 6 years ago

“I ordered boots online to be delivered to a Matalan shop. I got the email to say they were on the way. Then nothing! I called customer service waited 20 mins to be told the order was lost. Can you believe Matalan can not deliver an order to their own shop. Customer service person disinterested really unhelpful. Will I use Matalan online service again. NO WAY!”

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Posted 6 years ago

“I placed an online order Matalan cancelled it saying out of stock. This item was still available to buy online the same day. I phoned C S to be told yes it was available so reordered. Over a week later part of the order was delivered. Again I called C S who blamed the delivery company they said they would look into it and get back to me in three days. I phoned the delivery company who told me they had collected all Matalan had given them so they blamed Matalan. This is terrible service from Matalan and their online delivery system is not fit for purpose. I am out of pocket with only part of my order and Matalan do nothing. What a way to treat a customer. The company they use for delivery are used by much bigger companies and have delivered parcels here often with no problems. I will never shop online with Matalan again .”

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Posted 6 years ago

Matalan is rated 3.6 based on 1,877 reviews