Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy check out, quick delivery.”

Helpful Report

Posted 7 years ago

“Awful customer service . Ordered online, delivery arrived minus one item although I was still charged . It’s been over a week and only after writing an email looking to complain have I had a response! And that response is I can drive 45minutes to my closest store and thubcurrently have two in stock but to call first. No apologies about their awful service. With this experience why should I go out my way, Surely it should be the other way round !? After looking on trust pilot looks like others have experienced their poor customer service .”

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Posted 7 years ago

“Matalan's friendly website and great customer service made finding gifts for friends very easy and affordable.”

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Posted 7 years ago

“Used on-line order. Placed order about 5pm and paid for the next day collection service. Is was not until I had fully placed and paid for my order that I saw a message stating that the next day delivery is only available up to 4pm. I explained to customer service who was not helpful and advised I should have read the T&C's and refused to refund me the amount I had paid for the next day service. My argument is that if the was not available after this time then why did it allow me to select and pay for this service. Customer services agreed but still refused refund. For the sake of £1.99 I will NEVER use this store again.”

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Posted 7 years ago

“Great value for money, affordable prices and very good quality. I love their homeware.”

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Posted 7 years ago

“They have a great service”

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Posted 7 years ago

“If I can not get an item in store I order online and get the items delivered to my local store for free. Always get a text to tell me my items are ready to pick up in store. Great service I can not fault it.”

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Posted 7 years ago

“Ordered online and collected in store. The product was exactly as described and fit perfectly. Really good quality and loved the colours. However on collection the till line seemed really disorganised with no clear direction where to queue and staff were blunt when asked for help.”

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Posted 7 years ago

“Always able to purchase good quality reasonably price goods and the staff are always ready to help”

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Posted 7 years ago

“Bought few clothes for children n partner. Variety online, reasonable price,, good quality, easy shopping experience online and in store.”

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Posted 7 years ago

“I have always had my orders quickly sent to my nearest store.It's always nice and easy.”

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Posted 7 years ago

“Good customer service always helpful”

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Posted 7 years ago

“Good customer service shop Clean.”

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Posted 7 years ago

“Usually able to find something good at Matalan, lots worth buying in the sale. They seem to have reduced their menswear section - bring it back please!”

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Posted 7 years ago

“A well laid out store with a good selection of clothing for all ages and homeware. Friendly and helpful staff. Good parking.”

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Posted 7 years ago

“Brilliant online sale and cheap delivery :)”

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Posted 7 years ago

“Store was set out really well and all the staff were really friendly and very helpful”

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Posted 7 years ago

“Happy with Jean's”

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Posted 7 years ago

“Excellent selection of clothes and housewares, good prices in comparison to other online stores, Exellent quality goods. Fast delivery”

Helpful Report

Posted 7 years ago

“Appalling service. Ordered online and selected click and collect thinking it was the best chance of receiving items. 5 days should be plenty of time to get them into store. Had email to say dispatched but not in store by Christmas Eve. Spoke to store staff but apparently "not their problem". And didn't seem to give a damn. Appreciate it's Christmas but company this size should have correct processes in place to deliver customer promise and manage customer expectations. Matalan you completely failed and I won't be using you again.”

Helpful Report

Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews