Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, great value, lovely items, definitely buy again”

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Posted 7 years ago

“They item of clothing was very comfortable”

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Posted 7 years ago

“I just collected a click and collect at Constitution St Aberdeen store. Please thank the person who packaged order 25907170. Delighted with packaging - even tissue between each cardigan so little or no creases. Well done Matalan!”

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Posted 7 years ago

“Were very helpful,and the staff were very welcoming.”

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Posted 7 years ago

“The Christmas savoury food hamper as a gift for a family member is excellent value!”

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Posted 7 years ago

“Really good quality of clothing,kept me upto date on my delivery and is always on time or a day early which suits me.iv returned to purchase from there site and never had any problems.happy customer and have told people they should use there site.”

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Posted 7 years ago

“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”

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Posted 7 years ago

“If I could give no stars I would, worst customer service I have ever dealt with, I haven't received my order and they refuse to find out where my order is with Hermes. Apparently they 'cant make outgoing calls ' that's coming from the managers mouth! They said they will email a response instead and surpise surprise no email. Luckily I only ordered wrapping paper and payed through paypal so I have started a claim but all you have to do it read there reviews on trust piliot to see how many people they are conning!”

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Posted 7 years ago

“Good packaging quick delivery. Good products for the price”

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Posted 7 years ago

“Good service. Excellent website - easy to negotiate. Plenty of choice in design, colour and sizes. very reasonable prices”

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Posted 7 years ago

“The website was easy to use and was updated with order. I received email and text confirming delivery. Great service”

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Posted 7 years ago

“Excellent customer service with delivery earlier than expected.”

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Posted 7 years ago

“i just love the clothes they sell and staff are very helpfull”

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Posted 7 years ago

“Excellent value for money”

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Posted 7 years ago

“quality products”

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Posted 7 years ago

“Couldn't find size in store, able to find it online, for cheapher price.”

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Posted 7 years ago

“Great choice of clothes and gifts for christmad”

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Posted 7 years ago

“Absolutely Appalling Service!! I ordered a pair or boots from Matalan online and received notification that my order was being processed. One week later I received an email to say this item was now out of stock. I have ordered many items from bigger stores than Matalan and recieved every order within 3 days, yet Matalan take a week to tell me they are out of stock. I am still waiting for my refund 10 days later. I have phoned customer service for this refund and each time I've given up after a 30 minute wait ....... do here I am, no order and still waiting for my refund. Come on Matalan, this is MY money, not yours....... Refund please!!!”

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Posted 7 years ago

“Ordered click and collect ...10 days later with my email went to collect it. After half an hour of staff looking for it...told it had gone to wrong store. Store staff couldn't help trace it or give me a refund as have nothing to do with online orders. That was that and directed home and to go back online. I rang customer services...whom are based in India? ?? To be told, they can't trace it, can't reorder it and a refund will take 3-5 days??? Couldn't answer any questions about my queries just read from over polite script. They couldn't guarantee the same wouldn't happen again. Will not be using matalan again.”

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Posted 7 years ago

“They had a 25% sale on Christmas items and clothes which I took advantage of. As a pensioner it was a bonus to save money to put towards other items for my Grandchildren. Thank you Matalan......”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews