“Absolutely Appalling Service!!
I ordered a pair or boots from Matalan online and received notification that my order was being processed. One week later I received an email to say this item was now out of stock. I have ordered many items from bigger stores than Matalan and recieved every order within 3 days, yet Matalan take a week to tell me they are out of stock. I am still waiting for my refund 10 days later. I have phoned customer service for this refund and each time I've given up after a 30 minute wait ....... do here I am, no order and still waiting for my refund. Come on Matalan, this is MY money, not yours....... Refund please!!!”
“Ordered click and collect ...10 days later with my email went to collect it. After half an hour of staff looking for it...told it had gone to wrong store. Store staff couldn't help trace it or give me a refund as have nothing to do with online orders. That was that and directed home and to go back online. I rang customer services...whom are based in India? ?? To be told, they can't trace it, can't reorder it and a refund will take 3-5 days??? Couldn't answer any questions about my queries just read from over polite script. They couldn't guarantee the same wouldn't happen again. Will not be using matalan again.”
“They had a 25% sale on Christmas items and clothes which I took advantage of. As a pensioner it was a bonus to save money to put towards other items for my Grandchildren. Thank you Matalan......”
“Served by Mr. Joher no. 207 at the Matalan Blackburn Store. He was very helpful he dealt with my order quickly, and made my experience in store good. Many thanks to him”
“After inputting the correct delivery name and address Matalan still delivered using the WRONG name AND address! Was told there was nothing they could do, I'd just have to reorder ...”
“Would never shop here again. Ordered unicorn slippers for grandchildren had waited days for them to come in stock and finally they appeared in stock. Ordered straight away. Told my order was accepted. 5 days later had an email saying they were all sold. No reply to emails asking how if they are in stock and ordered confirmed they then sold them. Very upset grandchildren as had told them i had finally ordered them. Absolutely appalled at lack of service and no explanation”
“I purchased some boots before my visit to the UK, however, they were due within 5 working days and they did not come for 6, so I had left and wont get to try them till I am back in the UK, not a problem for most I am sure :)”
“The items I wanted to order was out of stock so I signed up to get an email when they was back in stock the next day I got the email and ordered everything I needed I will have one happy niece on Christmas morning.”
“Went into shop for a jacket but didn't have my size in store went on line and got the jacket and found that it could be bought at a discount .
delivery zero as click and collect.
happy day's”
“Please stay away from Matalan Online. Ordered some items 8 days ago for click and collect still not here. When I spoke to the customer service they can see the order has been despatched but not delivered but no one knows where it is.
When I got this escalated to a manager in the call the centre they have refused to do a £27 refund because she is not authorised to do refunds. When I asked to speak to someone higher or a department to do refunds the manager said: “No, I am the highest manager available”
So no items and money has gone out the bank! Cheers matalan!”
“I love the clothes in M
atalan Wellingborough but as I am disabled I find standing in the queue to pay for them, often over 10 minutes, unexeceptable. Primark have a disabled till in every shop why can't you help us. After going in today I now find I am in terrible pain and won't be going in again in a hurry which is unfortunate as I love your items.”
