Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb customer service in store. Eastbourne sovereign harbour. Online shopping, easy website to navigate, fast delivery.”

Helpful Report

Posted 7 years ago

“Kept up to date with emails on delivery”

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Posted 7 years ago

“Great value school uniform which lasts! And great staff.”

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Posted 7 years ago

“HELLO MATALAN, UNFAIR PARKING FINE / EXTORTION / AVOID As a very regular customer of MATALAN I have been put off shopping here. This is regarding the KIDDERMINSTER store. I find it disgusting how they have allowed SMART PARKING LTD to extort money from its customers and try to charge unfair and extreme fines. My vehicle was picked up on the AMPR system in operation for overstaying the parking time. (Only in car park for 12 Minutes total) After finding a parking space I then discovered I didnt have enough change on me to put in the meter (happens to us all). I went into the store where I asked a member of staff where the nearest cash machine was and if they could do me any cash back. I was told the nearest cash machine was a distance away in the town and they couldnt do cash back. The member of staff also told me not to worry about getting a ticket through the post as they were having alot of issues with SMART PARKING LTD and to ignore the letters and they would go away. I left the car park after only being there for 12 minutes. We have been in touch with MATALAN who say they no longer employ smart parking ltd and cannot assist with our problem. They did however over a good will gesture of £30.00 to spend in store. Apparently you are given 10 minutes grace to exit the car park with paying. This is Not made clear on any signage unless you can read 3mm text at 50 yards. Come on MATALAN you can do better than this. I have a family to shop for and your losing business. By the look of all the forums I have viewed, Smart Parking Ltd has lost you a huge amount of business. I would appreciate your response please asap. Thankyou.”

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Posted 7 years ago

“The website was clear and the information provided concise and useful. The purchase was quick and easy.”

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Posted 7 years ago

“Great price. Very fast delivery. Lovely clothes. Very happy.”

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Posted 7 years ago

“Good quality clothing, nice layout of the store. a pleasant shopping experience.”

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Posted 7 years ago

“Great service and great prices”

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Posted 7 years ago

“I love their selection of clothes for kids. Lovely styles”

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Posted 7 years ago

“We went to the branch in Oxford St the staff were so helpful there was a great selection and I we got everything on our lists”

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Posted 7 years ago

“Getting a suit for brothers wedding and team was helpful if couldn't find anything you need”

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Posted 7 years ago

“Placed order yesterday and it arrive early morning with standard p&p. This is the first time bought online. I do use the store and never had any problems, clothes are pocket friendly and good quality”

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Posted 7 years ago

“Great offers, great prices, great selection, friendly service. ... best £100 I've ever spent!”

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Posted 7 years ago

“Last time visited I notice that half items is on different hangers. So needed to looked for right site. No people working on shop floor to get consultation and only 2 people was working on till whe was busy hour. Most items out of stock in my size. Overall not good experience. London,Beckton shop”

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Posted 7 years ago

“had a really great choice of shirts and trousers to cater for the bigger man compare to normal high-street stores where I struggle to buy”

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Posted 7 years ago

“Well stocked including school uniform. Good value. Quick & friendly service at the till.”

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Posted 7 years ago

“Have sent several emails outlining poor service and not had a reply to any of them despite asking the email be escalated to a complaint ordered online a pair of shorts to be sent to Scarborough store they never arrived despite an email saying they had been dispatched waited a fortnight emailed first asking where are they ? Never received a reply then rang and was told there was a problem.... really? Wouldn't order them for me and send them for next day delivery "couldn't guarantee it " even though this was 9.30 in the morning cancelled order was promised an email confirming this still waiting ....that was the 21/07/17 didn't get refund until I sent another email on the 42/07/17 no email saying sorry nothing back at all very poor service”

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Posted 7 years ago

“Great range and very competitive pricing”

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Posted 7 years ago

“Easy to navigate website, found everything I needed, quality clothing, prompt delivery”

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Posted 7 years ago

“The shop is full of amazing deals and they have sells on 95% of the time. Their clothing is at a brilliant price for the quality you get.”

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Posted 7 years ago

Matalan is rated 3.6 based on 1,877 reviews