Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to use, we found exactly what we were looking for at a reasonable price and it was delivered on time.”

Helpful Report

Posted 8 years ago

“sold me what i wanted”

Helpful Report

Posted 8 years ago

“The service was excellent and good quality items.”

Helpful Report

Posted 8 years ago

“Great sales”

Helpful Report

Posted 8 years ago

“Delivered on time.”

Helpful Report

Posted 8 years ago

“The quality of the chair,excellent value for the money ,we had recently bought another chair from another retailer which was more expensive but we couldnt return it”

Helpful Report

Posted 8 years ago

“GREAT BARGAINS, POLITE STAFF, ALWAYS HAS WHAT I AM LOOKING FOR WHETHER ONLINE OR INSTORE”

Helpful Report

Posted 8 years ago

“The staff went out of their way to help to select a piece of IT luggage so much so that I asked for their names. So many thanks to "Jenni" and "Zoe" at the Wolstanton store....other stores should note how professional these two ladies are....it makes shopping a pleasure even for us men. THANK YOU.”

Helpful Report

Posted 8 years ago

“The oak sideboard was a great buy and good servies by Matalan direct”

Helpful Report

Posted 8 years ago

“Delivery updates could have been better.. Kept receiving updates to say i would be receiving and never did, had tio keep calling”

Helpful Report

Posted 8 years ago

“Original item delivered was damaged. When I reported this the response was immediate and effective. The replacement item was delivered within days and the issue resolved to my satisfaction”

Helpful Report

Posted 8 years ago

“Very pleased with our table. It is a bit bigger then we thought but we can put up with that.”

Helpful Report

Posted 8 years ago

“Bought a top from Matalan but it was the wrong size. Took it back and it was straightforward to change it, despite choosing a different style. No queuing at a special till. Quick and easy.”

Helpful Report

Posted 8 years ago

“Rangwith a query , went above and beyond to help”

Helpful Report

Posted 8 years ago

“Matalan is always the first shop I go to when needing new clothes, night wear and of course their home accessories. They have a huge choice of designs for all ages and very good prices.”

Helpful Report

Posted 8 years ago

“there was lots of variety in their store today, and the sales rails were kept very tidy and accessible- which is rare!”

Helpful Report

Posted 8 years ago

“The rug was nice but the delivery time was too lengthy as I wanted to give it to someone as a gift. I do feel item of this size could easily be available on click and collect taking a maximum of 2/3 days. Even when I called up they were unable to give me a date had to wait for the email.”

Helpful Report

Posted 8 years ago

“Goods arrived on time and an easy returns option”

Helpful Report

Posted 8 years ago

“its was right thing and length i needed”

Helpful Report

Posted 8 years ago

“The Allibert garden chairs are excellent and delivery as promised.”

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,885 reviews