Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to order, c”

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Posted 8 years ago

“Very pleased indeed with our new table. It was easy to fit together and of better quality and finish than expected.”

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Posted 8 years ago

“Fast delivery and delivered on time. Well packed.”

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Posted 8 years ago

“delivered on time and in good order”

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Posted 8 years ago

“Excellent service, fast delivery and the quality of the product is really good.”

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Posted 8 years ago

“Excellent service and goods”

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Posted 8 years ago

“I would certainly recommend you to others. The service and delivery, packing,etc was A1!”

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Posted 8 years ago

“they delivered my order very quickly”

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Posted 8 years ago

“Good quality product”

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Posted 8 years ago

“Had a problem with one set of curtains and they sorted the problem out without any fuss”

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Posted 8 years ago

“Easy ordering. Kept up to date on progress. The courier used (Panther?) was excellent. Would definitely order from Matalan Direct again.”

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Posted 8 years ago

“Was very happy with the delivery. One of the chairs are a bit wonky but the quality is okay.”

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Posted 8 years ago

“Had seen item in store so I knew the quality was good. Ordering online was easy and I was kept up to date throughout the purchase and delivery process. I was able to choose a delivery date to suit me and the item was delivered within that time frame.”

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Posted 8 years ago

“Kept in touch with me right up to delivery so knew when it was coming”

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Posted 8 years ago

“Pleased with the item and delivered perfectly”

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Posted 8 years ago

“From ordering online to delivery - all perfect - really happy with table and chairs, price & quality, perfect size for kitchen and looks modern & stylish, just what i wanted”

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Posted 8 years ago

“*Although have not yet had the taps fitted * ! they look and feel brilliant I was very reticent to place this order as it seemed too good to be true . the purchase ,the e-mail contact & delivery were great”

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Posted 8 years ago

“Very dissapoited with after care from yourselves.After numerous emails to you have not sorted my problem.I am personally out of by £13.96 to travel 20 miles & get a bolt to assemble a grace chair I purchased from you.Will not be buying from in the future.”

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Posted 8 years ago

“Lovely chair and quick delivery.”

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Posted 8 years ago

“Sadly the product I've ordered had to go back as colour was not as expected, but the service was top class. Will be happy to deal with matalan direct again.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews