Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bedroom chair, absolutely delighted with service quality and price”

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Posted 8 years ago

“Speed of delivery was excellent goods were as advertised and of good quality very happy will definitely shop with matalan again”

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Posted 8 years ago

“Delivery was very prompt and the product was as advertised.Good value”

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Posted 8 years ago

“I was really pleased to find the product I was looking for, cheaper at Matalan than elsewhere, even with postage! (However I have since fund the item cheaper still in another store.) I did find the separation between Matalan and Matalan Direct confusing, when it came to placing the order, in terms of delivery charges etc. However, once that was sorted and the order was placed, the products arrived quickly, and we are really pleased with them.”

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Posted 8 years ago

“ordered a double bed named day delivery, desposed of the bed i had ,as i had no choice, as dont have a spare bedroom, the bed was delivered this morning , 2 parts of the bases are broken very shoddily made , drawers in both parts of the base's are broken only one drawer is operable other 3 drawers broken , telephoned matalan direct after waiting 35 minutes i was told to take pictures of the faults have e-mailed them 4hrs later had no reply yet , requested a full refund i now have no bed and im disabled and suffer heart problems.”

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Posted 8 years ago

“Prompt delivery, good communication.”

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Posted 8 years ago

“The table was delivered quickly and in perfect order, very happy.”

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Posted 8 years ago

“Great service online shopping”

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Posted 8 years ago

“Very pleased with the overall product including the assembling of it. Except part number 5 did not have any pre made holes so that could have been tricky. That's why I have given 4 stars not 5”

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Posted 8 years ago

“From order to delivery, a week and half”

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Posted 8 years ago

“Very good reliable service.”

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Posted 8 years ago

“I ordered a rug, that was a totally different colour in real life to the colour depicted online, then was charged to return it. I had to chase Matalan for the refund. I would never shop with Matalan Direct again”

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Posted 8 years ago

“Horrific service bad telephone service no communication wait 45 mins on phone then they hang up on you”

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Posted 8 years ago

“Service was quick, easy and stress free”

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Posted 8 years ago

“Great service and great Chair would definitely purchase again!”

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Posted 8 years ago

“Excellent service,did everything they said ,at the time they said.The delivery was even a day or two early.”

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Posted 8 years ago

“Chairs quite good quality, disappointed for the money we paid that we had to make them ourselves. paid extra for a named delivery date thinking I would get to choose the day & time, no got a email they day before then got 1/2 hr notice of delivery so my husband had to rush out of work. so not really bad service but there is room for improvement, I am quite happy with the chairs though.”

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Posted 8 years ago

“Kept up to date regarding delivery.”

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Posted 8 years ago

“I was informed that I would receive a message on the day of delivery but this never happened, I was carded 2 day in a row and then had to pick the parcel up from my local depot which isn't close to where i live, the item was a love seat and I have a 3 door car which wasn't an easy task and I struggled getting this item in my car and had to remove all packaging to get this in, luckily the team at the depot helped me initially but this didn't help when I got the chair home and I had to get the item out of the car into my property. had I known I wouldn't receive any confirmation of when this would be delivered I wouldn't have bothered with the order.”

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Posted 8 years ago

“Lovely quality and really pleased,much better than expected great value for money”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews