Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the white coffee table. It was delivered on time and was reasonably easy to put together. The price was excellent.”

Helpful Report

Posted 8 years ago

“still waiting for refund for table delivery was not arranged as advertised parcelforce did not contact me prior to delivery so of course i was not in and could not accept delivery got delivery to a neighbour next day unfortunately item was damaged when unpacked and i would not build it with big chip out corner called matalan who asked me to unpack again and take photo of damage, done this, arranged pick up after several emails but still not received refund so not willing to give good review as too long a wait to get money back for damaged item supposed to be no quibble returns but taking too long in my opinion”

Helpful Report

Posted 8 years ago

“Parts of the table wrong contacted technical they said the will have to pick up the table as they have no parts to send due to the table being on sale. Still waiting to be contacted to pick the table up gutted”

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Posted 8 years ago

“Ordered to lovely items coffee table and matching tv stand lovely items price was fantastic delivery with a a date and time 👍👍👍👍👍will definitely order again and recommend to others”

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Posted 8 years ago

“Coffee table was easy to assemble . Looks very sturdy too and good quality. Bargain too with £60 off!”

Helpful Report

Posted 8 years ago

“The delivery was poor. It hadn't arrived when the email said. 2 When I phoned matalan they said it would be picked up in the next 24 hours by parcelforce and they would get in touch with me to arrange delivery 5 mins later they arrived at the door it was by chance that I was in. Parcelforce didn't get in touch with me at all. The table wasn't quite high enough to go over my knees so I added some castors and now it's perfect.”

Matalan 4 star review on 14th March 2017

Helpful Report

Posted 8 years ago

“Very pleased with the coffee table - good quality and great price. The only thing that let's them down is Parcelforce - the order details stated I would be contacted with a delivery date and approx time. I heard nothing from Parcelforce and when I got home from shopping there was a card through the door saying the item was at the Post Ofiice - not even an option to have it redelivered. Heavy item thankfully the very helpful man at th PO helped m to my car - I couldn't have lifted it alone. Not good enough when they charge £15 for delivery.”

Helpful Report

Posted 8 years ago

“Item delivery was not emailed or texted and left at neighbors who took ages to hand over goods”

Helpful Report

Posted 8 years ago

“Everything arrived very quickly and was exactly as expected. Great service every time”

Helpful Report

Posted 8 years ago

“automatic delivery notices are a bit confusing”

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Posted 8 years ago

“Both service and delivery of our purchase of chairs from yourselfs was first class and will certainly purchase again”

Helpful Report

Posted 8 years ago

“Product was exactly as decribed”

Helpful Report

Posted 8 years ago

“This rather negative review is due to the difficulty of returning this product to Matalan Direct. I felt there was a lack of clarity in the procedure and poor communication with me e.g initially no e mails etc and it took 4 phone calls and a weeks delay before the product was eventually picked up.”

Helpful Report

Posted 8 years ago

“Only problem was with delivery updates.”

Helpful Report

Posted 8 years ago

“Delivery was not arranged by phone or text. Delivery was incomplete and one parcel was delivered the next day . Packaging was damaged and therefore the item inside was damaged. The packaging was very inadequate for said item. And the no quibble returns policy seems to be non-existent as when I spoke to customer service I was asked to send photos via a smartphone which I was unable to do. Still waiting for the call back telling me what to do!”

Helpful Report

Posted 8 years ago

“Really nice wardrobes, good quality, look great!”

Matalan 4 star review on 12th March 2017

Helpful Report

Posted 8 years ago

“Disgusting service paid for an item in a Matalan store. Arranged delivery date never happened they rang me to say it wasn't being delivered. Second time arranged for delivery they never turned up. So I asked for my money to be refunded back. Would not recommend anyone take out their service.they rang to apologise and offer me vouchers for inconvenience. Guess what never received them. Don't order waste of your time”

Helpful Report

Posted 8 years ago

“First product which was delivered was heavily damaged. Paid £20 for 2 man delivery. One man carried the item, couldn't see where he was going and dropped the item into my front door, scratching it. Replacement item was in better condition , but still not perfect.”

Helpful Report

Posted 8 years ago

“I have had 2 recent deliveries from matalan direct and with both deliveries there were mix ups due to lack of communication. However both mistakes have been resolved after a few phone calls to matalan direct, who were very helpful and apologetic . I am happy with my products, I will continue to shop with you and have recommend you to my friends. 😊”

Helpful Report

Posted 8 years ago

“my purchase was on special offer it is of very high quality and looks really good. The delivery was quicker than estimated. Will shop again.”

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews