Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent product quick service very happy”

Helpful Report

Posted 8 years ago

“Firstly this is the second email asking for review from Matalan Direct. interestingly the first one doesn't appear anywhere. I ordered two pairs of Curtains ,when they arrived I opened them to hang one pair was different to the other and one curtain was 2.5 inches longer than the other. I emailed M D customer service and explained saying I did not want to be charged £9 return fee for something that was not fit for purpose. 2 days later I get an email from 'Gavin' saying could I take some picture of the issue with the curtains for their technical team to look at. This I duly did unwrapping and hanging them again. I sent several clear picture of the problems. I then get another email from 'Gavin' saying that the technical team would like to have a closer look and review the curtains in person after they have been returned and a courier will be with me the following day. Like many other customer complaints on here I stayed in waiting all day and no one came and no one emailed ,texted or called me to let me know what was happening. At 7.30 that evening I get an e mail from M D saying We are sorry you were not there for us to collect your parcel we left a calling card through your door. Needless to say I was a bit miffed at this and left M D a review similar to this which does not appear anywhere. So M D now have my items and my money and as yet nearly 2 weeks later I have not heard another word from them! I have been made to feel like a lying cheat for trying to return an unsuitable product and I bet when I do get a refund it will be minus the £9 return charge.Seriously folks DO NOT USE THIS COMPANY.And Matalan Direct, shame on you and your terrible customer service.May I suggest you actually read your reviews.”

Helpful Report

Posted 8 years ago

“Great products, prices and device always at Skippers Lane store Middlesbrough and on line. Thank you.”

Helpful Report

Posted 8 years ago

“The curtains I ordered looked absolutely nothing like they did on the picture online and the picture that's on the front of the pack. Colours were different too and the curtains felt cheap. Also I was not impressed with your refund system. Unable to send back myself or take into store. I had to pay £9 for someone to come and collect it from my house between 9-5 which is when the majority of people work! Ridiculous system and I will not be ordering from matalan direct again.”

Helpful Report

Posted 8 years ago

“The delivery was very poor. There were several boxes of lighting all delivered in an individual pile almost toppling over in damaged boxes. I had also paid to upgrade delivery to a chosen time slot, but they gave me the time slot. I emailed Matalan Direct who simply responded sorry you misunderstood our delivery method! Not a good experinece. Items not used yet, but seem fine having inspected the damaged boxes.”

Helpful Report

Posted 8 years ago

“I bought my chair and it is lovely. My mum loved it so much I have bought her one for Mothers Day.”

Helpful Report

Posted 8 years ago

“Ordered an occasional chair from you and was extremely surprised and pleased at the quality of the product. The delivery service was also very good. This is the first time I have ordered a piece of furniture from you; however based on my delivery and product quality I would purchase from you again and would not hesitate to recommend others. Well done Matalan.”

Helpful Report

Posted 8 years ago

“After ordering 2 x bedside tables in grey I received one damaged, a replacement was sent out as to replace the top of the unit, but it was he wrong colour, I am still waiting for one of the customer service representatives to call me back, I spoke with them on Friday 24th March, have to say I'm not happy at all.”

Helpful Report

Posted 8 years ago

“Hi. Happy with the product itself, but when we ordered the chair the delivery said we would be contacted by the courier to let us know when the item would be delivered. Parcelforce tried to deliver without contacting us, and obviously could not deliver. When I contacted the number on the card they left and said they were supposed to call to arrange a delivery day. They told me that they do not do this.”

Helpful Report

Posted 8 years ago

“An excellent product with an excellent delivery service”

Helpful Report

Posted 8 years ago

“Chair broke. Customer service being painful.”

Matalan 1 star review on 27th March 2017

Helpful Report

Posted 8 years ago

“I ordered a king size bed with orthopeadic mattress from matalan direct and it was delivered on the date stated and was well protected. The bed and mattress itself are perfect and so comfortable i cannot find any fault with the product or service at all and would highly recommend to anybody.”

Helpful Report

Posted 8 years ago

“I shop here all the time. Over the last year the buying team have improved and the new lines are amazing! I have a different outfit everyday because there is that much of a nice choice!”

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Posted 8 years ago

“Haven't assembled our furniture yet as waiting to move into our new house but prices were a bargain and delivery was prompt and easy.”

Helpful Report

Posted 8 years ago

“This has got to have the worst customer service team placed an order for next day delivery and did not receive it have waited over a week and been told they can't help me replace my order I have to reorder it at my cost again and wait while they make a decision what they are going to do would not recommend this company service is terrible even a manager can't help from one disappointed and disgusted ex customer now”

Helpful Report

Posted 8 years ago

“We received an email telling us of coffee tables on offer, we ordered online and it was delivered early, and we put it together. It is great, just what we were looking for. All done easily and delivered smoothly and recently.”

Helpful Report

Posted 8 years ago

“Ordered a coffee table ,fast delivery,person who delivered was very helpful carried the package to my living room for me”

Matalan 5 star review on 17th March 2017

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Posted 8 years ago

“Very satisfied with our TVs cabinet we looked all over for one but yours is perfect”

Helpful Report

Posted 8 years ago

“I bought a pair of Penelope natural eyelet curtains for my second bedroom. Pleased with them. Now waiting on the turquoise ones coming into stock so that I can interchange my colour scheme.”

Matalan 4 star review on 16th March 2017

Helpful Report

Posted 8 years ago

“Ease of purchase easy and straight forward/ Delivery on time/ Quality of Coffee Table not so good was brought on special offer from Matalan Direct so glad never brought at full price, Finish of wood disapointing had marks on it less than 24hours and it only had coasters on it also corner was slightly damaged but highly visible. wondering why i did not return long story short this was 3rd coffee table brought in less than 2 weeks, i had seen this one before but could never find it in stock anywhere then after second one brought it pops up on Matalan site so with great excitement i brought it which caused lots of family to chastise me and now they are also laughing at me as its not as good as i thought would be, Sorry Matalan but feeling very let down over this.”

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews