“Had seen item in store so I knew the quality was good. Ordering online was easy and I was kept up to date throughout the purchase and delivery process. I was able to choose a delivery date to suit me and the item was delivered within that time frame.”
“From ordering online to delivery - all perfect - really happy with table and chairs, price & quality, perfect size for kitchen and looks modern & stylish, just what i wanted”
“*Although have not yet had the taps fitted * !
they look and feel brilliant I was very reticent to place this order as it seemed too good to be true .
the purchase ,the e-mail contact & delivery were great”
“Very dissapoited with after care from yourselves.After numerous emails to you have not sorted my problem.I am personally out of by £13.96 to travel 20 miles & get a bolt to assemble a grace chair I purchased from you.Will not be buying from in the future.”
“Sadly the product I've ordered had to go back as colour was not as expected, but the service was top class. Will be happy to deal with matalan direct again.”
“I was really pleased to find the product I was looking for, cheaper at Matalan than elsewhere, even with postage! (However I have since fund the item cheaper still in another store.) I did find the separation between Matalan and Matalan Direct confusing, when it came to placing the order, in terms of delivery charges etc. However, once that was sorted and the order was placed, the products arrived quickly, and we are really pleased with them.”
“ordered a double bed named day delivery, desposed of the bed i had ,as i had no choice, as dont have a spare bedroom, the bed was delivered this morning , 2 parts of the bases are broken very shoddily made , drawers in both parts of the base's are broken only one drawer is operable other 3 drawers broken , telephoned matalan direct after waiting 35 minutes i was told to take pictures of the faults have e-mailed them 4hrs later had no reply yet , requested a full refund i now have no bed and im disabled and suffer heart problems.”
“Very pleased with the overall product including the assembling of it. Except part number 5 did not have any pre made holes so that could have been tricky. That's why I have given 4 stars not 5”
“I ordered a rug, that was a totally different colour in real life to the colour depicted online, then was charged to return it. I had to chase Matalan for the refund. I would never shop with Matalan Direct again”
