Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,878 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,878 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 23rd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great light fittings, bought two as a bargain!!”

Helpful Report

Posted 8 years ago

“I paid extra to chose delivery date , but was never given the choice . I was just informed when it was being delivered. A bit of a con really”

Helpful Report

Posted 8 years ago

“The ridiculous surveys ... When leaving one of the stores with newly purchased goods - I'M NOT ASKED TO TAKE A SURVEY ... ???”

Helpful Report

Posted 8 years ago

“My order was well packaged so no damage, was excellent quality and exactly as described on the website. I was given a date and a text for a one hour time slot and it arrived right on time. I would have no hesitation in ordering from them again”

Helpful Report

Posted 8 years ago

“Expensive delivery costs, delivery updates did not work properly and too many emails were sent to me regarding items I had left in my basket.”

Helpful Report

Posted 8 years ago

“Avoid Matalan Direct at all costs... Online charge - they took more money from my card than the total of the goods I bought. Tried to tell them but they refused to acknowledge the error! Late delivery - Delivery turned up TEN DAYS late! Damaged goods - When they eventually turned up, the mirror was smashed and the wardrobe was a different wood than advertised! Worst customer service - Phoned multiple times and was just brushed off by rude staff. They said I could only return items to store or organise a courier at my own cost! Trading standards need to close Matalan Direct down!”

Helpful Report

Posted 8 years ago

“Thinking of visiting Matalan in HAYES... well don't. I am a regular customer there and when I attended on 23rd Jan the car park ticket machines were not working... I went in the store and told the sales assistant and she replied yes we know.. 2 weeks later I get a letter from smart parking informing me I should pay £50 .. what a joke. I told them the machines were not working and spoke to the store who confirmed they were not and still expected to pay... is this for real?”

Helpful Report

Posted 8 years ago

“The mattress that came is really good. I've been looking for a good mattress for a few months. I've got back ache and was told by my dream to change my mattress, this mattress really helped my back.”

Helpful Report

Posted 8 years ago

“We bought a copper pendent light, which i love! it fits perfectly in the bedroom. Easy to change over and we were able to adjust the length of it no problem. The reason for not rating the delivery service that highly is, Our parcel was actually delivered to the wrong address (without us knowing) it was only thanks to the kindness of the people who it was delivered too dropping it round to our house meant we received the parcel. I think they use Hermes, who aren't great! Had the parcel been delivered to our house, then timing wise it was spot on!”

Helpful Report

Posted 8 years ago

“Bought the table and two chairs in cream faux leather for sons new flat , very pleasantly surprised at excellent quality of table and the chairs are comfy to sit on . Easy to construct by one woman (!) and very tempted to keep it for my self ! Excellent value for money and fab quality .”

Helpful Report

Posted 8 years ago

“Lovely chair it was originally for the Bedroom , but looked lovely in the lounge . I may have to buy another ....”

Helpful Report

Posted 8 years ago

“ordered 2 storm lanterns lamps, they arrived very quickly and are lovely.”

Helpful Report

Posted 8 years ago

“Lovely, on trend light. Bought for decorating teenage room as a finishing touch to a monochrome palette, perfect.”

Helpful Report

Posted 8 years ago

“I ordered a Grace Chair in beige , for a corner of the bedroom.It was very easy to order and delivery was 15 - 17 days. It arrived in 7, delivered by a very helpful delivery man.The legs were stored under the seat, and can be fitted easily. Chair is very comfortable and fits corner beautifully.Very pleased with both chair and service I received.”

Helpful Report

Posted 8 years ago

“Very pleased with the chair. Just big enough for my needs and comfy to sit on! The colour and quality of the materials used in the making of the chair seem to be of good quality. As regards the delivery of the goods - everything went to plan and arrived when stated and dead on time.”

Helpful Report

Posted 8 years ago

“Very satisfied with product, service, price and delivery”

Helpful Report

Posted 8 years ago

“Nice clothes but could be a bit more fashionable”

Helpful Report

Posted 8 years ago

“Brilliant price and very nice !”

Helpful Report

Posted 8 years ago

“Loft style chest of drawers - Good quality item for the price paid, easy to assemble and seems sturdy. Modern contemporary design.”

Helpful Report

Posted 8 years ago

“The shelving unit I ordered was nice but it was hard to tell from the description if the veneer was real wood or just laminate and turned out to be laminate as it was described as wood. but it's still very nice.”

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,878 reviews