“The shelving unit I ordered was nice but it was hard to tell from the description if the veneer was real wood or just laminate and turned out to be laminate as it was described as wood. but it's still very nice.”
“Ordered from Matalan direct, parcel arrived, no invoice or delivery note, so no way of knowing how to return!!! Product poorly made and unusable due to that”
“I ordered a number of item: leggings; t-shirts; faux leather jacket and boots. Each item was quality and excellent value for money. Each article of clothing was true to size and did not shrink after a couple of washes.”
“Very poor quality when put together. Very light and flimsy. The leg on one of the chairs is also uneven. Also there is a gap in one of table legs. Very disappointed. This table and chairs where fixed together step by step from instructions and the finished results are dissapointing to say the least.”
“I came across matalan direct by accident...had no idea it existed!!!
I've been looking for a corner bookcase for sometime soon was delighted when I spotted matalan direct...great price great service easy instructions to build and most importantly looks fab just what I was hoping for. A very solid piece of furniture.”
Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.
Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.
“the staff are very polite and patient with even very tiring mothers , like me. one member in particular , Neha , was very patient with me and did everything possible to help me find my desired items and make my shopping very easy . Thanks a lot Neha for helping me out. would love to shop again at matalan anytime now.”
“Very efficient. Huge bonus that I could actually speak to someone on the phone straight away. He was very helpful and pleasant. He sorted out my question immediately.”
