Hello Paul, It is unfortunate to hear that you have encountered issues upon receiving your order. Please accept our apologies regarding any inconvenience caused due to this issues however rest assured one of our customer service team has attempted to contact you in order to get this resolved for you.
“the staff are very polite and patient with even very tiring mothers , like me. one member in particular , Neha , was very patient with me and did everything possible to help me find my desired items and make my shopping very easy . Thanks a lot Neha for helping me out. would love to shop again at matalan anytime now.”
“Very efficient. Huge bonus that I could actually speak to someone on the phone straight away. He was very helpful and pleasant. He sorted out my question immediately.”
“The main reason we chose Matalan is it's only smallest king size bed frame which could fit our bedroom. Material is very average; actually hubby broke the board inside headboard while setting up. But on positive side it was very easy to build took only 1 person; it looks descent enough.”
“Very happy with the service from Matalan Direct and with the quality of furniture ordered. Easy to assemble at home and quality better than expected.”
“the staff at the Stockport store were very helpful, ordering for us & arranging delivery. The delivery was on time, so it all went very smoothly. I am pleased with my purchase.”
“Really disappointed to find out that when having to return an item (because I felt the colour was not the same as that displayed on the picture) that I had no option but to pay a £9 courier charge for returns. NO option to return to stores which I find ridiculous. All other big stores give you this option and I have NEVER had to pay a fee to return, never mind £9!! It wasn't even a large return but a small package of short curtains for my daughters bedroom. Not impressed at all - so be warned if you're ordering online from Matalan - be really sure about the item you're ordering or face hefty charges.”
Hello Carol, Thank you for your email, please accept our apologies regarding any issues concerning your return . We do aim to be as transparent as possible with our collection charges however if the item differs to that represented in the image we will of course give back any collection charges. We hope this hasn't deterred you from shopping with us and we look forward to your custom in future.
“poor quality, no oak, just veneer, 3 different colours of wood, hundreds of screws ect to put it together. Would never buy anything from Matalan direct again.”
Hello Kathryn ,Thank you for your message, It is unfortunate to hear that you are not entirely happy with your product. We aim to provide the most accurate information in regards to our product for our customers. We do have our 14 days return policy in place if customers aren't entirely happy with there purchase. If this is something you would like to do, please don't hesitate to get in touch and we will be able to get this resolved for you.
“We bought a rug on line. I thought the delivery costs were on the high side, but the rug came as promised, was the size and colour we wanted and the texture was as nice as it looked in the photo, so we were very happy.”
“I was in the Matalan store in Scunthorpe on Tuesday the 24 th, I was shopping for a specific product, a pair of high black boots, one of the shop assistants saw me searching and came over to help me , her name was Lorraine, we found the boots and I was really happy with them and also appreciative of Lorraines help. thank you. mrs s cooper.”
“The blinds took a little while to arrive and although very reasonably priced the scallop blind we ordered mirrored that as it does look a little cheap.”
“The delivery company Final Mile emailed to say they would deliver my order on 18/01/17 and failed to do so and then they emailed to say they would deliver on 25/01/17 and again they didn't turn up.
I haven't seen any items from my order yet so can't comment on the quality.”
Hello Mr Quereshi, It is unfortunate to hear that you have had some issues whilst receiving your order. I can see that one of our Customer service team members have been in touch and this has now been resolved for you.
