Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“urgent order on next delivery didn't arrive so we called Matalan who assured us 100% that the delivery would be with us by 8pm. It never came, with no notification from the delivery company. As a result, we had six guests without bedding. Useless and appalling - don;t use them”

Helpful Report

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

“Really good quality products are a good price.”

Helpful Report

Posted 7 years ago

“Their customer service is really good as they always respond quickly to a queue forming and put more people on the tills. It is also air conditioned which is lovely for shopping!”

Helpful Report

Posted 7 years ago

“Ok but could be better on checkout for promo code took about 10 x to rectify”

Helpful Report

Posted 7 years ago

“Again good quality clothes and will exchange with out any questions”

Helpful Report

Posted 7 years ago

“Great selection and value.”

Helpful Report

Posted 7 years ago

“I placed a order and was delivered to store for free within 2 days and when I collected item it was fast service”

Helpful Report

Posted 7 years ago

“Great clothes, free click and collect, always friendly and helpful staff”

Helpful Report

Posted 7 years ago

“Have bought from Sovereign Harbour Store Eastbourne & the checkout staff are always friendly, polite & helpful. My online shopping experience has been excellent. Great range of items at low cost.”

Helpful Report

Posted 7 years ago

“The girl serving in Aberdeen matalan yesterday was fantastic! So cheery even when she was stuck inside on thw hottest day off the year! Gladys 10 out of 10”

Helpful Report

Posted 7 years ago

“I bought shoes for my son and swim shorts for my other half, very happy with both.”

Helpful Report

Posted 8 years ago

“Very easy to order on-line and use the Pick up in Store instead of paying for delivery”

Helpful Report

Posted 8 years ago

“Great shop, lots of bargains and cheap”

Helpful Report

Posted 8 years ago

“Fab chair on a funky rug!”

Helpful Report

Posted 8 years ago

“by selling reasonably priced items. But unhappy with the level of cashiers and very very slow service.”

Helpful Report

Posted 8 years ago

“Very good delivery. Lots of choice. Really good prices.”

Helpful Report

Posted 8 years ago

“Order goods online and all items were shipped correctly and also sizes were as stated online”

Helpful Report

Posted 8 years ago

“Good quality, and hidden storage is great for clutter.”

Helpful Report

Posted 8 years ago

“Excellent service easy to order and good communication! Product is better than imagined very happy and a very good price too xx”

Matalan 5 star review on 20th April 2017

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews