Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,900 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,900 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with Jean's”

Helpful Report

Posted 8 years ago

“Excellent selection of clothes and housewares, good prices in comparison to other online stores, Exellent quality goods. Fast delivery”

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Posted 8 years ago

“Appalling service. Ordered online and selected click and collect thinking it was the best chance of receiving items. 5 days should be plenty of time to get them into store. Had email to say dispatched but not in store by Christmas Eve. Spoke to store staff but apparently "not their problem". And didn't seem to give a damn. Appreciate it's Christmas but company this size should have correct processes in place to deliver customer promise and manage customer expectations. Matalan you completely failed and I won't be using you again.”

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Posted 8 years ago

“Quick delivery, great value, lovely items, definitely buy again”

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Posted 8 years ago

“They item of clothing was very comfortable”

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Posted 8 years ago

“I just collected a click and collect at Constitution St Aberdeen store. Please thank the person who packaged order 25907170. Delighted with packaging - even tissue between each cardigan so little or no creases. Well done Matalan!”

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Posted 8 years ago

“Were very helpful,and the staff were very welcoming.”

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Posted 8 years ago

“The Christmas savoury food hamper as a gift for a family member is excellent value!”

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Posted 8 years ago

“Really good quality of clothing,kept me upto date on my delivery and is always on time or a day early which suits me.iv returned to purchase from there site and never had any problems.happy customer and have told people they should use there site.”

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Posted 8 years ago

“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”

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Posted 8 years ago

“If I could give no stars I would, worst customer service I have ever dealt with, I haven't received my order and they refuse to find out where my order is with Hermes. Apparently they 'cant make outgoing calls ' that's coming from the managers mouth! They said they will email a response instead and surpise surprise no email. Luckily I only ordered wrapping paper and payed through paypal so I have started a claim but all you have to do it read there reviews on trust piliot to see how many people they are conning!”

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Posted 8 years ago

“Good packaging quick delivery. Good products for the price”

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Posted 8 years ago

“Good service. Excellent website - easy to negotiate. Plenty of choice in design, colour and sizes. very reasonable prices”

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Posted 8 years ago

“The website was easy to use and was updated with order. I received email and text confirming delivery. Great service”

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Posted 8 years ago

“Excellent customer service with delivery earlier than expected.”

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Posted 8 years ago

“i just love the clothes they sell and staff are very helpfull”

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Posted 8 years ago

“Excellent value for money”

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Posted 8 years ago

“quality products”

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Posted 8 years ago

“Couldn't find size in store, able to find it online, for cheapher price.”

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Posted 8 years ago

“Great choice of clothes and gifts for christmad”

Helpful Report

Posted 8 years ago

Matalan is rated 3.6 based on 1,900 reviews