“Appalling service. Ordered online and selected click and collect thinking it was the best chance of receiving items. 5 days should be plenty of time to get them into store. Had email to say dispatched but not in store by Christmas Eve. Spoke to store staff but apparently "not their problem". And didn't seem to give a damn. Appreciate it's Christmas but company this size should have correct processes in place to deliver customer promise and manage customer expectations. Matalan you completely failed and I won't be using you again.”
“I just collected a click and collect at Constitution St Aberdeen store. Please thank the person who packaged order 25907170. Delighted with packaging - even tissue between each cardigan so little or no creases. Well done Matalan!”
“Really good quality of clothing,kept me upto date on my delivery and is always on time or a day early which suits me.iv returned to purchase from there site and never had any problems.happy customer and have told people they should use there site.”
“Matalan has a great range at the moment. Clothing, shoes & homeware. On this occasion I only required pyjamas but I could of spent a fortune in there they have some lovely items.”
“If I could give no stars I would, worst customer service I have ever dealt with, I haven't received my order and they refuse to find out where my order is with Hermes. Apparently they 'cant make outgoing calls ' that's coming from the managers mouth! They said they will email a response instead and surpise surprise no email. Luckily I only ordered wrapping paper and payed through paypal so I have started a claim but all you have to do it read there reviews on trust piliot to see how many people they are conning!”
