Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent item and value for money. Great communication from Matalan and courier throughout.”

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Posted 9 years ago

“QUICK AND KEPT INFORMED ALL THE WAY”

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Posted 9 years ago

“I ordered a bathroom basin tap and thermostatic shower valve. although these items have yet to be fitted I cannot fault the service between Matalan and DPD delivery. excellent all round will use again in the future.”

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Posted 9 years ago

“Delivery of product was great, it was on time. The packaging of the product was really good. The item looks really good now it's all fitted in. No problems at all. Thanks Atalanta.”

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Posted 9 years ago

“Excellent faulty product delivered at first but very quickly replaced , thank you.”

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Posted 9 years ago

“800 wide basin and unit under. Hard to locate, great quality for the money. Very good in fact. Outstanding value for money and I fit bathrooms for a living so was dubious at first not knowing if the quality would be there , but great delivery and communication and great value for money . Faultless which is a first. Would use again and hope to say the same again”

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Posted 9 years ago

“Ok Thanks”

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Posted 9 years ago

“Product was pack excellent and very good delivery service Would recommend to friends and family Thank you”

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Posted 9 years ago

“Excellent product”

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Posted 9 years ago

“Very happy with my purchase. Exactly what I have been looking for, plus it was half price. Thank you for the prompt deuvery”

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Posted 9 years ago

“I was extremely pleased with the bath panel, easy to fix to the bath. Had to cut it but no problem. Would recommend it to anybody.”

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Posted 9 years ago

“Much better choice than I was expecting and the best delivery I've every experienced - it was quick and easy to change the date and they give a one hour delivery window. Very impressed.”

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Posted 9 years ago

“Extremely surprised at the quality of the products, especially for the price, even the builders installing were 'very impressed'. Delivery was swift and contact on the day of a time slot saves waiting around”

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Posted 9 years ago

“This item is very good quality and does the job it is supposed to do. Th Company was very helpful when I was selecting the right item”

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Posted 9 years ago

“A very efficient service, both on the telephone first and with delivery. The item is lovely and very good value.”

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Posted 9 years ago

“Fantastic service, cannot fault.”

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Posted 9 years ago

“We found your website easy to navigate and the goods are of a good quality, unfortunately we have not been impressed by the couriers used. They were not what we would call professional which was a shame as the rest of ourpurchasing experience was excellent”

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Posted 9 years ago

“Cheapest I could find on the internet. quick delivery choose to the hour that convenient for yourself great tracking very pleased. defiantly use them again.”

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Posted 9 years ago

“Good price, good quality and excellent warranty, (which I hope not to have to use)! Product delivered quickly. Who knew they did showers??”

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Posted 9 years ago

“The order arrived really quickly and the towel rails are great quality and look fantastic. Really pleased”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews