Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bargain all good , not fitted yet but looks great quality for the money , come very well packed , recommended all round”

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Posted 9 years ago

“Easy to order, arrived on time, great price, job done”

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Posted 9 years ago

“The product information given online was comprehensive and ordering simple then delivery followed exactly as anticipated. Product was just as I expected - extremely good quality and value”

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Posted 9 years ago

“Great Service, especially from delivery company. Very happy with product.”

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Posted 9 years ago

“Quality and design is great. I purchased Essentials Pacific quadrant enclosure (900x900) together with matching shower tray and plinth. This was a second choice as I wanted a 1000 x 900 off-set quadrant set. I assumed from the drawings on the Matalan web site that the plinth set included a platform on which the shower tray sat. None of the drawings showed a plinth for the 1000 x900. It was only when I opened the packaging on Saturday last that the plinth set only consists of a number of legs and a moulded facia. I am really disappointed that the web site was not explicit in this regard. I even spoke to a young lady in customer support about my needs but she seemed to be rather vague about the products.”

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Posted 9 years ago

Hi Ronald, Thank you for your feedback. We’re extremely sorry to hear this. We always aim to provide the most accurate and up to date information on our product pages and we cannot apologise enough if you feel that this wasn’t the case here. The product description states that the six legs and the curved plinth only are included, and does not mention that a platform would be supplied. On looking at the image displayed on our website I can see why you may have felt this. I have passed this onto our website content team to see if we can make this clearer. We always encourage customers to get in touch with us if they are not satisfied with their items so that we can organise a suitable replacement or issue a refund as per our 90 days returns policy. We look forward to discussing this further and to resolving this issue with you so that you are happy with the outcome. Kind regards, Alice

Posted 9 years ago

“great service, fantastic friendly delivery service”

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Posted 9 years ago

“Very disappointed by spending over £335 to be charged £16.99 for a two man delivery when it (towel rail) was delivered by one man with ease. I should have been given free delivery on a lite item.”

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Posted 9 years ago

“Very good product and was kept up to date with the delivery via email”

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Posted 9 years ago

“This was my first order with Matalan Direct and I have to say I am very impressed with the quality of the product purchased. Would recommend highly.”

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Posted 9 years ago

Hi Penelope, Thank you for your kind words about the quality of our products. It’s always great to hear that a customer has had a pleasant experience with us. Please keep an eye on our website as we’re launching new product ranges very soon! If there’s anything that we can do for you in future, please don’t hesitate to get in touch with us, we’re happy to help. We look forward to welcoming you back as a customer in future! Kind regards, Alice

Posted 9 years ago

“GOOD SERVICE DELIVERED WHEN I WANTED THE PRODUCTS WERE BETTER THAN EXPECTED”

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Posted 9 years ago

“Good product and great price- delivered when promised - recommended”

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Posted 9 years ago

“Recently bought a bathroom cabinet, great item and quality. Arrived promptly and well packaged. Would definitely use again.”

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Posted 9 years ago

“We ordered a bathroom furniture pack at the best price around on Sunday. Despite it being so bulky and relatively expensive, we received a call on the Monday to book in delivery on the Tuesday. The delivery arrived on time and the items were in perfect condition. We did consider other companies to buy from, but the excellent returns policy and keen prices meant we wouldn't buy elsewhere. We are undergoing a house renovation and this is the first of 4 bathrooms to be updated, and we will definitely be back to Matalan Direct.”

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Posted 9 years ago

“Dealt with my queries and concerns on the phone and nominated the correct product. Very greatfull. Quick and speedy delivery in excellent condition with no parts missing.”

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Posted 9 years ago

“Great products for excellent price”

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Posted 9 years ago

“Excellent service throughout. Delivery was prompt and efficient. Very pleased with the bathroom unit which I ordered and the fact that it was already assembled was a big bonus. Looked exactly as it was shown on the net and good price too.”

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Posted 9 years ago

“Hi We're very pleased with our purchase from Matalan Direct. The goods arrived within a few days and no hassles. Goods as discribed and looks great in our bathroom . We'd recommended Matalan Direct to any one renovating their home. Good value and prompt service. Rob & Becky”

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Posted 9 years ago

“I found it really easy to order from Matalan direct, with the equally fantastic prices! Plus the delivery was amazingly quick, I would definitely recommend and will definitely return!”

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Posted 9 years ago

“Easy to use web site very quick delivery a delight to do business with them thank you”

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Posted 9 years ago

“Speedy delivery and well packaged, thank you”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews