“Cheapest I could find on the internet. quick delivery choose to the hour that convenient for yourself great tracking very pleased. defiantly use them again.”
“The product information given online was comprehensive and ordering simple then delivery followed exactly as anticipated. Product was just as I expected - extremely good quality and value”
“Quality and design is great.
I purchased Essentials Pacific quadrant enclosure (900x900) together with matching shower tray and plinth.
This was a second choice as I wanted a 1000 x 900 off-set quadrant set. I assumed from the drawings on the Matalan web site that the plinth set included a platform on which the shower tray sat. None of the drawings showed a plinth for the 1000 x900. It was only when I opened the packaging on Saturday last that the plinth set only consists of a number of legs and a moulded facia.
I am really disappointed that the web site was not explicit in this regard.
I even spoke to a young lady in customer support about my needs but she seemed to be rather vague about the products.”
Hi Ronald,
Thank you for your feedback.
We’re extremely sorry to hear this. We always aim to provide the most accurate and up to date information on our product pages and we cannot apologise enough if you feel that this wasn’t the case here.
The product description states that the six legs and the curved plinth only are included, and does not mention that a platform would be supplied. On looking at the image displayed on our website I can see why you may have felt this. I have passed this onto our website content team to see if we can make this clearer.
We always encourage customers to get in touch with us if they are not satisfied with their items so that we can organise a suitable replacement or issue a refund as per our 90 days returns policy.
We look forward to discussing this further and to resolving this issue with you so that you are happy with the outcome.
Kind regards,
Alice
“Very disappointed by spending over £335 to be charged £16.99 for a two man delivery when it (towel rail) was delivered by one man with ease. I should have been given free delivery on a lite item.”
Hi Penelope,
Thank you for your kind words about the quality of our products. It’s always great to hear that a customer has had a pleasant experience with us.
Please keep an eye on our website as we’re launching new product ranges very soon!
If there’s anything that we can do for you in future, please don’t hesitate to get in touch with us, we’re happy to help.
We look forward to welcoming you back as a customer in future!
Kind regards,
Alice
“We ordered a bathroom furniture pack at the best price around on Sunday. Despite it being so bulky and relatively expensive, we received a call on the Monday to book in delivery on the Tuesday. The delivery arrived on time and the items were in perfect condition.
We did consider other companies to buy from, but the excellent returns policy and keen prices meant we wouldn't buy elsewhere.
We are undergoing a house renovation and this is the first of 4 bathrooms to be updated, and we will definitely be back to Matalan Direct.”
“Dealt with my queries and concerns on the phone and nominated the correct product. Very greatfull. Quick and speedy delivery in excellent condition with no parts missing.”
“Excellent service throughout. Delivery was prompt and efficient. Very pleased with the bathroom unit which I ordered and the fact that it was already assembled was a big bonus. Looked exactly as it was shown on the net and good price too.”
“Hi
We're very pleased with our purchase from Matalan Direct. The goods arrived within a few days and no hassles.
Goods as discribed and looks great in our bathroom .
We'd recommended Matalan Direct to any one renovating their home.
Good value and prompt service.
Rob & Becky”
