Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tall free standing bathroom cabinet is extremely good quality and nice looking. There was an error in delivery owing to the cabinet going to the wrong warehouse for delivery but John the advisor telephoned me to inform me that it would not be delivered on the correct day but arranged for it to be delivered the next day Saturday and it arrived at 8.30 am. Beacause the deivery was outside the promised 3 to 5 days for delivery they refunded me the delivery charge. Couldn't have asked for better service and have no hesitation in recommending them. Diane”

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Posted 10 years ago

“great”

Helpful Report

Posted 10 years ago

“From my first phone call to delivery the service that I was given was second to none,this is now my only supplier for all my bathroom and tiling needs.5 stars and my contact 'Anna' is so very friendly and helpful. Tim B.T.Carpentry”

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Posted 10 years ago

“Very impressed with Matalan Direct, Good website, good prices, good service, and a fast delivery service. What more could you ask for.”

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Posted 10 years ago

“I found Matalan Direct following a google search. The easy to navigate web site soon presented the items I was looking for, and at a very competitive price. Ordering online was straightforward and the delivery was bang on schedule.”

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Posted 10 years ago

“prompt delivery, item as described, would buy again from this firm.”

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Posted 10 years ago

“Great prompt service”

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Posted 10 years ago

“We ordered a pillar tap for a bedroom unit which we had searched for in local plumbers merchants and on the web. We could only find two sites on the web which in stock that which was suitable for our requirement. Matalan Direct was the best priced of these and we ordered it from them on Friday 19 June 2015 and received 'Order Confirmation' from them at 22:01 hrs. On Monday 22 June 2015 we received a text message at 11:27 hrs to advise us that our order had been despatched by them and that DHL would deliver within two days. DHL sent us a text message at 9:17 hrs stating they would deliver a parcel to us between 11:50 hrs and 12:50 hrs. We received the delivery at 12:15 hrs. Excellent service from all concerned. We will use again!”

Helpful Report

Posted 10 years ago

“Very clear exactly what you were getting. All done online, saved at about 55% . Arrived within 48 hours of ordering, fantastic !”

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Posted 10 years ago

“Exactly the thermostatic tap we required and at a good price. Very quick delivery too.”

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Posted 10 years ago

“I was looking for a good quality bath at a reasonable price and short delivery time. Matalan Direct delivered on all counts!”

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Posted 10 years ago

“Excellent speedy service and very good quality products”

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Posted 10 years ago

“Great service received goods within 48hr timescale. Love the goods.”

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Posted 10 years ago

“Outstanding quality and service. Damaged shower enclosure replaced within three days free of charge. Updated regularly on delivery and returns.”

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Posted 10 years ago

“Very satisfied, good price, Delivered on time and good technical help”

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Posted 10 years ago

“Speedy delivery. Great quality for the price.”

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Posted 10 years ago

“Received my beautiful sink unit which is stunning & mirror bathroom not finished yet, but plumber placed it in position to see how it would look, and we are absolutely delighted and can't wait for it to be finished as bathroom will be beautiful but the sink is certainly the centre piece. So so happy. Will definitely recommend to family & Friends . Thank you”

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Posted 10 years ago

“Lovely mirror at a very good price and speedy delivery. Many thanks, I shall be shopping with you again.”

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Posted 10 years ago

“THE SHOWER TRAY THAT I ORDERED WAS SO GOOD THAT I ORDERED ANOTHER ONE GREAT THANKS.”

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Posted 10 years ago

“We are extremely pleased with our new bathroom tall boy which was delivered on time and on a pallet so there was little chance of damage in transit, just popped it off the pallet and popped it in the bathroom......simples ! Well built unit with a quality finish.”

Helpful Report

Posted 10 years ago

Matalan is rated 3.6 based on 1,885 reviews