Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my first phone call to delivery the service that I was given was second to none,this is now my only supplier for all my bathroom and tiling needs.5 stars and my contact 'Anna' is so very friendly and helpful. Tim B.T.Carpentry”

Helpful Report

Posted 9 years ago

“Very impressed with Matalan Direct, Good website, good prices, good service, and a fast delivery service. What more could you ask for.”

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Posted 9 years ago

“I found Matalan Direct following a google search. The easy to navigate web site soon presented the items I was looking for, and at a very competitive price. Ordering online was straightforward and the delivery was bang on schedule.”

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Posted 9 years ago

“prompt delivery, item as described, would buy again from this firm.”

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Posted 9 years ago

“Great prompt service”

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Posted 9 years ago

“We ordered a pillar tap for a bedroom unit which we had searched for in local plumbers merchants and on the web. We could only find two sites on the web which in stock that which was suitable for our requirement. Matalan Direct was the best priced of these and we ordered it from them on Friday 19 June 2015 and received 'Order Confirmation' from them at 22:01 hrs. On Monday 22 June 2015 we received a text message at 11:27 hrs to advise us that our order had been despatched by them and that DHL would deliver within two days. DHL sent us a text message at 9:17 hrs stating they would deliver a parcel to us between 11:50 hrs and 12:50 hrs. We received the delivery at 12:15 hrs. Excellent service from all concerned. We will use again!”

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Posted 9 years ago

“Very clear exactly what you were getting. All done online, saved at about 55% . Arrived within 48 hours of ordering, fantastic !”

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Posted 9 years ago

“Exactly the thermostatic tap we required and at a good price. Very quick delivery too.”

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Posted 9 years ago

“I was looking for a good quality bath at a reasonable price and short delivery time. Matalan Direct delivered on all counts!”

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Posted 9 years ago

“Excellent speedy service and very good quality products”

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Posted 9 years ago

“Great service received goods within 48hr timescale. Love the goods.”

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Posted 9 years ago

“Outstanding quality and service. Damaged shower enclosure replaced within three days free of charge. Updated regularly on delivery and returns.”

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Posted 9 years ago

“Very satisfied, good price, Delivered on time and good technical help”

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Posted 9 years ago

“Speedy delivery. Great quality for the price.”

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Posted 9 years ago

“Received my beautiful sink unit which is stunning & mirror bathroom not finished yet, but plumber placed it in position to see how it would look, and we are absolutely delighted and can't wait for it to be finished as bathroom will be beautiful but the sink is certainly the centre piece. So so happy. Will definitely recommend to family & Friends . Thank you”

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Posted 9 years ago

“Lovely mirror at a very good price and speedy delivery. Many thanks, I shall be shopping with you again.”

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Posted 9 years ago

“THE SHOWER TRAY THAT I ORDERED WAS SO GOOD THAT I ORDERED ANOTHER ONE GREAT THANKS.”

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Posted 9 years ago

“We are extremely pleased with our new bathroom tall boy which was delivered on time and on a pallet so there was little chance of damage in transit, just popped it off the pallet and popped it in the bathroom......simples ! Well built unit with a quality finish.”

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Posted 9 years ago

“All flowed llike water from a tap.”

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Posted 9 years ago

“This is the second thing I've ordered. Both items were exceptionally well packaged and delivered within the timescale stated. Very pleased with the quality of the items which were as described and price was very competitive.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews