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Matalan Reviews

3.6 Rating 1,877 Reviews
65 %
of reviewers recommend Matalan
3.6
Based on 1,877 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 33%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Anonymous
Anonymous  // 01/01/2019
Items, a sink and tap, arrived less than 48 hours after ordering, extremely safely packed and both absolutely surpassed our expectations in quality and finish. Also had useful technical feedback from their customer service team prior to ordering. Only went to Matalan after a dismal experience with one of their rivals - not saying who but think "plumb" and "world" - and very frustrated that we didn't come across them earlier.
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Posted 9 years ago
I recently purchased a white heated towel rail from Matalan Direct and I have to say it was beyond my expectations. It is beautifully finished in a high gloss white which was what I wanted to blend in with my new wet room. I saw this online at Matalan Direct web site, the cost was very reasonable considering the quality of the product, and then to cap it all, it arrived via courier less than thirty six hours after placing the order. I wish all companies were son easy to deal with!
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Posted 9 years ago
I am very satisfied and delighted with my purchase. The company dealt with my purchase in a very professional way.
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Posted 9 years ago
Good delivery and comunications
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Posted 9 years ago
Excellent service. Quick delivery. First time yo use them but will defo use again if need be. Free returns also, if needed.
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Posted 9 years ago
Have not yet put new shower baskets up but they seem excellent value for the price and exactly what I want.
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Posted 9 years ago
Ordered wrong part - Matalan direct were great swapping this for us. Great service and customer relations.
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Posted 9 years ago
Matalan direct supplied a hard to find good quality item at a reasonable price. Delivery was quick and I was kept notified of progress. I would not hesitate to recommend and will certainly use again myself.
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Posted 9 years ago
Items arrived promptly and in good condition, price was competitive too. Web site was very easy to use.
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Posted 10 years ago
Best price for quality fittings. I got exactly what i ordered and expected.
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Posted 10 years ago
The mirror cabinet I ordered was exactly what I was looking for. It arrived very quickly in less time than stated & was packaged extremely well. I don't believe I have ever received an item so well packed. Telephone staff were very helpful & I found the site very easy to use
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Posted 10 years ago
Easy ordering service, quick efficient delivery of the goods I ordered and arrived when they said they would ????
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Posted 10 years ago
WE HAVE COMPLETELY REFURBISHED OUR BUNGALOW AND MATALAN DIRECT ARE THE BEST PEOPLE THAT WE HAVE DEALT WITH. I HIGHLY RECOMMEND THEM AND WOULD HAVE NO HESITATION USING THEM AGAIN ,I HAVE AND WILL CONTINUE TO RECOMMEND MATALAN DIRECT TO ALL OUR FRIENDS AND RELATIONS. I HAVE GIVEN THEM 5 STARS OUT OF 5. BUT THAT IS NOT ENOUGH. YOU HEAR THE SAYING ABOUT GIVING 110% WELL THATS MATALAN DIRECT. THANK YOU ALL KEEP UP THE GOOD WORK. WE WILL DEAL WITH THEM AGAIN. NO PROBLEM.
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Posted 10 years ago
Items delivered at the promised time with everything ordered, delivered and in good condition. Many thanks.
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Posted 10 years ago
We have purchased Hudson Reed Quartet Mirror Cabinet which looks great and is really good quality. Happy with the prompt delivery
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Posted 10 years ago
A good quality towel rack/rail was delivered very quickly.
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Posted 10 years ago
Fantastic customer service! Though an item was missing from the delivery, Matalan Direct immediately arranged fro next-day shipment. And great pricing too. So I will certainly buy again from Matalan Direct.
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Posted 10 years ago
If I could give more then 5 stars I would. Absolutely faultless Customer Service. Frequent updates on dispatch and delivery and an issue regarding minor damage caused in transit was resolved within hours. I would without doubt use them again. Excellent work - A credit to internet shopping.
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Posted 10 years ago
It was easy and quick to order from Matalan direct......very quick delivery and everything was as should be.....would recommend to anyone..... A pleasure doing business with them.
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Posted 10 years ago
Very efficient service. Kept me informed all the time.
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Posted 10 years ago
Matalan is rated 3.6 based on 1,877 reviews