Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service”

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Posted 9 years ago

“Fast delivery and good value products”

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Posted 9 years ago

“Product as described and delivery prompt and efficient”

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Posted 9 years ago

“Product as described and delivery prompt and efficient”

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Posted 9 years ago

“Great items, fast delivery and good customer service - will use them again (and again).”

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Posted 9 years ago

“Customer service is second to none, jake and Gavin have been brilliant.. I will be back , thanks guys”

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Posted 9 years ago

“The staff are friendly, helpful and thoroughly professional. If they couldn't give you the answer there and then, they said so and went off to find out. All replies were well within the site's specified time limits and often surprising quick. No hesitation in recommending you to friends and family.”

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Posted 9 years ago

“The corner shower caddy is exactly as described, good quality at a very reasonable price. Delivery was quick and I am one very satisfied customer.”

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Posted 9 years ago

“I found exactly what I needed with Matalan Direct, I thought the price was very good and the delivery service was excellent.”

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Posted 9 years ago

“Good quality products at reasonable prices.”

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Posted 9 years ago

“The customer service was excellent and everything was delivered on time in very good order. The driver even obliged by helping me up the stairs with one large item. I will definitely buy from Matalan again because they offer excellent value for money and a great service.”

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Posted 9 years ago

“Quick and efficient service, and items incredibly well packed. Thank you.”

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Posted 9 years ago

“The mirrored cabinet is high quality and lovely. It came well packaged and in good time, and it looks amazing in-situ.”

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Posted 9 years ago

“The bathroom cupboard I ordered was just what I wanted and I was very pleased with it initially. However there was a slight problem with one of the doors. The customer service department decided a replacement was the best option as it was to a rather remote part of Scotland. I was kept in in the loop of the replacement process at all times, and I am impressed with the attentiveness of the staff, David Starr in particular, and would not hesitate to recommend the products and customer care. Margaret Dawkins, Sutherland.”

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Posted 9 years ago

“Very pleased with our two tier corner basket.The delivery man was also very pleasant.”

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Posted 9 years ago

“Pleasantly surprised. After doing a lot of online research Matalan Direct seemed to have a good range at very reasonable prices. I was a bit skeptical when ordering our shower as I would normally go for a well known brand, but the shower from Matalan Direct is just as good and for a fraction of the price. Our delivery was unfortunately split in to two - but the customer service agent was very helpful when I rang and in the second half of the order was delivered the following day, so it wasn't too much of an issue. Good quality products and great prices - I would definitely recommend and wouldn't hesitate to use Matalan again.”

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Posted 9 years ago

“Great service and excellent products”

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Posted 9 years ago

“Pleased with the service recieved. Would definitely use you again”

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Posted 9 years ago

“In time delivery.Great product.Very good customer service.”

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Posted 9 years ago

“excellent information and service, good quality and delivery,will use again”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews