Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service: easy to order, arrived very quickly as promised, great product. Would order from this company again.”

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Posted 10 years ago

“We ordered a bathscreen door, which we love,price was good and delivery was speedy”

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Posted 10 years ago

“good service, good product”

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Posted 10 years ago

“Fantastic service. Item Extremely well packaged. Would use company again”

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Posted 10 years ago

“Excellent price and quality and first rate service. Highly recommended.”

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Posted 10 years ago

“I am very satisfied with the product; the price which was very competative and the delivery service. We were out when delivered so got a phone call from the driver and agreed a safe place to leave the package. Henry Preston”

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Posted 10 years ago

“Superb services”

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Posted 10 years ago

“Very good Quality as described and arrived on time Very good”

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Posted 10 years ago

“Good range and prices”

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Posted 10 years ago

“The quality of the taps are excellent. They look beautiful and go wonderfully well with the basins and the unit I bought for them to stand on. They arrived quickly and in good condition. They are very heavy which I think adds to the quality. I think they are extremely good value for money, and it is not very often I say that about a product. We have not fitted them yet, as other jobs are being finished off by the contractors first. I would certainly recommend this product to anyone who wants to impress.”

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Posted 10 years ago

“Excellent product and fast delivery. Thanks”

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Posted 10 years ago

“The radiators were exactly as described and as shown on the technical drawings. They were packaged extremely will with no risk of damage during delivery, which was on time. Thank you for the service. GW”

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Posted 10 years ago

“Contacted by telephone, 1st time very quickly answered, probably a quieter time of day 2pm , 2nd call had to wait about 7 minutes this was at about 11am. However the representative was very helpful, and answered my queries. Order came on time, and was packed really well, Happy with purchases.”

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Posted 10 years ago

“I have been looking everywhere for a stylish and affordable shower for a while. I was recommended Eath Bathrooms by a friend and I was surprised by the great range and why I'd never found them before! The customer service was great and now I have a lovely new shower to compliment my revamped bathroom! Thanks and I will be using you again! Emma x”

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Posted 10 years ago

“Did not purchase bathroom suite, only a shower part, but order was dealt with with no probelms, efficiently and prompt delivery. Would purchase from you again.”

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Posted 10 years ago

“This is the first time I have shopped with Matalan direct and I have to say my experience has been excellent. Easy to use website and extra fast delivery is a winner every time for me and Matalan direct fulfilled both. Will be definitely recommending them to anyone who asks if I know a good bathroom site.”

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Posted 10 years ago

“Outstanding service with exceptional products thanks ????”

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Posted 10 years ago

“Very prompt and efficient Service.”

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Posted 10 years ago

“Quick delivery, nice cabinet.”

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Posted 10 years ago

“Prompt and helpful, and they answer their phone :). Not fitted the taps yet, but they arrived fast! Unlike another online store (cheaptapstore) which is definitely to be avoided. Matalan Direct saved the day.”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,877 reviews