“Great company, good quality products at reasonable prices and fast delivery - if they say they have it in stock, then they do! There was an issue with my delivery, with the item being delivered damaged, I contacted their customer service team and was very impressed with the swift and efficient manner in which they dealt with the matter. I would highly recommend this company and will shop here again myself. Well done - Service is alive and fighting fit!”
Hi Sergey,
Thank you for your review.
We are sorry to hear that you feel our products are quite expensive. We do check our prices daily against the Top 5 online bathroom retailers so that we can offer a competitive price to our customers. Should you find any of our products cheaper on another website, we do offer a price match policy.
We have not been made aware that any parts were missing from your sink, and we would of endeavoured to obtain the missing parts for you as soon as this was raised with our customer service team. Please note that the sink waste would not of been included, and we have updated our website to reflect this.
Please get in touch with our customer services team if you wish to discuss further.
Kind regards
David
“The bathroom products that i bought ie 1200mm unit with 12oomm ceramic basin. A 500mm unit with a concealed cistern and wc pan.Promt delivery and very good quality products. We were well satisfied...M martin”
“Ordered on a Sunday, received on a Wednesday. Kept in touch to let me know when it was dispatched and would be delivered - exactly what you want from an online company”
“The Service was excellent, ordered items were delivered very quickly.
The Items I ordered were of the best quality, which should last for many years.”
“Hi i was very pleased with the goods i bought from you, the quality was excellent the service was quick, just to let you know amazon were a couple of pounds cheaper, but that was ok, the only other thing i would like to mention is that you did not clarify online whether the parts underneath the taps i bought were included, so i rang you to ask, and i was told they were not, so i ordered them from amazon, when your taps arrived, to my delight, all the bottom parts were with the taps, so i have now got 2 lots of waiste pipes and other things, but i will deffo use you again becouse i was happy with the goods and the service, cheers Salvatore Mangione.”
Hi Salvatore,
Thank you for your review.
We are happy to hear that you pleased with your purchase. At Matalan Direct we do offer a price match promise with other online bathroom retailers. If you do find the product cheaper elsewhere please inform our customer service team and we would be able to look into matching the price.
Some of the taps that we sell do not have the waste included; we aim to have this information available online so that customers are aware of what extras may be needed.
Our suppliers have confirmed that this tap does include a waste, and we are currently updating the product information on our website to reflect this.
We look forward to welcoming you back to Matalan Direct soon.
Kind regards,
David
“Excellent communication. We did have a missing item in the parcel but a quick phone call to Jake Jackson and it was resolved immediately and efficiently. Excellent service and delivery. Item just as shown on website. I would thoroughly recommend this site to others and will use them again.
Well done Matalan Direct - a little gem in a cynical world :)
Sarah in Poole Dorset”
“Cannot fault the service this company have given me. Very prompt delivery and no quibble replacement on broken item which was received within 48 hours. Very impressed.”
“Brilliant service and fantastic quality products, I have dealt with other companies online such as AQVA (never order anything from them) but these guys were amazing, definitely recommend and would shop here again.”
“Service was quick and excellent and my telephone enquiry on a technical issue was quickly resolved.
My purchase was delivered promptly and well packed.
A pleasure doing business with them”
