“Ordered a basin for my customer and service was excellent. Ordering was very easy and was kept informed all the way to delivery. Very impressed and will use again. AST plumbing.”
“Very pleased with this toilet seat - it has taken me quite a while to get back to you with a review, because my son has only just fitted it for me. He had a great deal of trouble getting the old seat off, but I will have no trouble with this one - top fitting loo seats every time for me now. Thank you also to David for all his help, brilliant customer service. I hadn't heard of your company before, but I won't forget it now. Many thanks again.”
“For some reason I didn't expect the hook I bought to be plastic and although I like the style and it will do exactly what I bought it for to go in our shower enclosure I think it was over priced and the delivery cost too high.
I thought Id received an empty package the hook was so light.”
Hi Tony,
At Matalan Direct we check our prices against other online bathroom retailers to make sure we’re competitive. We do offer a price match policy, if you find any of our products cheaper elsewhere and let us know, we’ll be more than happy to refund you the difference.
We will certainly update the product details on the website to reflect that it is made from ABS plastic with a chrome finish. If you are not happy with the product quality we do offer a 90 day returns policy.
This product is not usually purchased as a stand-alone product, which seems to have resulted in thinking that the delivery charge is expensive. We will certainly review our delivery pricing for smaller and lighter products.
I trust you will be more than happy with your purchase. Please do not hesitate to contact us at Matalan Direct to discuss further.
Kind regards,
David
“I am an interior designer. I have used many of the online bathroom suppliers over the years and I have been very impressed with the range on offer at Matalan and the quality.”
“I purchased all my bathroom products from Matalan direct and I was very pleased with the service and the products.
Jake was very helpful and very patient with all my enquiries and i will be using this company again... Thank you.”
“I was very pleased with the service the information given about my order was very
good and accurate in every way delivery date and times could not be beaten would
recommend this firm every time”
“The item I order was exactly what had been advertised. Communication about delivery was really good & delivery was very quick...Really pleased all-round”
“An excellent range to choose from.
Very prompt delivery. (Pity the contractors took longer to come!).
The installation looks very good and meets all our expectations.”
