Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products not installed yet but look to be excellent quality and good value for money. Excellent buying experience.”

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Posted 10 years ago

“Very pleased with this toilet seat - it has taken me quite a while to get back to you with a review, because my son has only just fitted it for me. He had a great deal of trouble getting the old seat off, but I will have no trouble with this one - top fitting loo seats every time for me now. Thank you also to David for all his help, brilliant customer service. I hadn't heard of your company before, but I won't forget it now. Many thanks again.”

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Posted 10 years ago

“speedy service and a product which offers value for money”

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Posted 10 years ago

“For some reason I didn't expect the hook I bought to be plastic and although I like the style and it will do exactly what I bought it for to go in our shower enclosure I think it was over priced and the delivery cost too high. I thought Id received an empty package the hook was so light.”

Helpful Report

Posted 10 years ago

Hi Tony, At Matalan Direct we check our prices against other online bathroom retailers to make sure we’re competitive. We do offer a price match policy, if you find any of our products cheaper elsewhere and let us know, we’ll be more than happy to refund you the difference. We will certainly update the product details on the website to reflect that it is made from ABS plastic with a chrome finish. If you are not happy with the product quality we do offer a 90 day returns policy. This product is not usually purchased as a stand-alone product, which seems to have resulted in thinking that the delivery charge is expensive. We will certainly review our delivery pricing for smaller and lighter products. I trust you will be more than happy with your purchase. Please do not hesitate to contact us at Matalan Direct to discuss further. Kind regards, David

Posted 10 years ago

“I am an interior designer. I have used many of the online bathroom suppliers over the years and I have been very impressed with the range on offer at Matalan and the quality.”

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Posted 10 years ago

“I purchased all my bathroom products from Matalan direct and I was very pleased with the service and the products. Jake was very helpful and very patient with all my enquiries and i will be using this company again... Thank you.”

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Posted 10 years ago

“Good range of products, not enormous, but enough. Easy ordering process, prompt delivery at the time stated. Thank you!”

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Posted 10 years ago

“Highly delighted with our bathroom cabinet, quality is first class. Would use Matalan direct again.”

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Posted 10 years ago

“Good service prompt delivery, good value product”

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Posted 10 years ago

“Good quality products and prompt delivery”

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Posted 10 years ago

“I think your fitting instructions could be made a bit more illustrated.”

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Posted 10 years ago

“I was very pleased with the service the information given about my order was very good and accurate in every way delivery date and times could not be beaten would recommend this firm every time”

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Posted 10 years ago

“The item I order was exactly what had been advertised. Communication about delivery was really good & delivery was very quick...Really pleased all-round”

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Posted 10 years ago

“An excellent range to choose from. Very prompt delivery. (Pity the contractors took longer to come!). The installation looks very good and meets all our expectations.”

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Posted 10 years ago

“Good service.very helpful.”

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Posted 10 years ago

“Excellent quality bathroom tall boy at really good price. Great delivery service, would buy from again.”

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Posted 10 years ago

“Good products and great prices - excellent delivery service”

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Posted 10 years ago

“Bath panel arrived reasonably quickly and intact. Full marks to delivery service who phoned me when nobody was at home to receive the panel. Happy with the service and will most likely use again.”

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Posted 10 years ago

“I sent a couple of queries about the product we were interested in, by email and they were answered by return. The order was placed on line. I was kept informed about the status of my order and it arrived two days after placing the order. Very pleased with the cupboard, it is just what we wanted. Well done Matalan Direct.”

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Posted 10 years ago

“Good product, good service, good delivery. What more can I say.............its all good. Tony Margareto”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,897 reviews