“Bath panel arrived reasonably quickly and intact. Full marks to delivery service who phoned me when nobody was at home to receive the panel. Happy with the service and will most likely use again.”
“I sent a couple of queries about the product we were interested in, by email and they were answered by return. The order was placed on line. I was kept informed about the status of my order and it arrived two days after placing the order. Very pleased with the cupboard, it is just what we wanted. Well done Matalan Direct.”
“V. pleased with goods, which arrived in a couple of days of ordering and were well packed. The delivery driver was polite and helpful. We're delighted. Will well recommend. CH.”
“My mirror was very easy to order, I received it very quickly and it was very well packaged. I have yet to hang it on the wall but all the signs are that it was a good buy.”
“Easy and quick service - I was called by delivery man which was helpful because I wasn't in and so could arrange him to leave shower screen with neighbour.”
“Ordered two shower baskets plus a glass shelf for the bathroom.
The baskets have a 10 year guarantee, they look good, so I hope they will not rust like the one I replaced. The four mounting screws were missing for the shelf although I informed the company it was not resolved.”
Hi Trevor,
Really sorry that we’ve not been dealt with your problem as quickly as we should do. It’s not the standard we should be delivering and I’m going to look into this to make sure it doesn’t happen again.
I have arranged for some replacement screws to be issued, and these should be received within the next couple of days.
My sincerest apologies that this had not been resolved earlier. As a good will gesture I have arranged for a small refund to be issued straight back to your card.
Kind regards,
David
“I ordered sink and toilet unfortunately the cistern of toilet got smashed in transit, contacting Matalan about this was stress free and they got a replacement sent out asap. I am currently in search of more bathroom furniture e.g shower tray and enclosure and I'm sure il be purchasing from Matalan. Thanks.”
“Although this is a bad rating I have made an order with Matalan Direct but it was a gift for my grandson. Problems with delivery I am still in process of trying to have them dealt with satisfactorily and do so hope that will be overcome.
Placing an order on line with Matalan Direct was very easy and very uncomplicated when problem solved will have no problem in doing another survey and telling you what my rating is then.”
Hi Mrs Todd,
We’re really sorry to hear that you and your grandson have had problems getting this order delivered.
With our deliveries we do require our couriers to obtain a signed proof of delivery to confirm that the goods had been received in a good condition.
Our couriers attempted to deliver your order on Wednesday 18th March, but this could not be completed, as no one was present at the delivery address.
We understand that your grandson was unable to be present at the delivery address due to his ongoing work commitments, and you had provided us with an alternative contact on Thursday. These details were passed onto the courier service to update the driver, but the delivery had already been attempted that morning and was in the process of being returned to us.
We have reprocessed the order and upgraded this to next day delivery to ensure that this is received as quickly as possible. We have informed the couriers that they must call at least an hour beforehand to ensure that somebody is available at the property.
I trust your grandson will be happy with the products once they have arrive and can only apologise for the inconvenience that has been caused.
We wish your grandson the very best for his upcoming exams.
Regards,
David
“I found your products very competitive , I saved approximately 25% plus I got a further £10 off through the introductory offer. Further your customer service was first class as was delivery times. I would certainly recommend you to friends and family.”
“Very quick delivery, also kept upto date on its arrival.
I ordered a towel rail, it's strong, sturdy and looks the part. I got my builder to put it up and he asked how much unpaid as it was such good quality ????”
“Really impressed with the service...
great price...
lifetime guarantee...
good quality...
fast delivery...
would definitely recommend and use again!!”
“We are very pleased with the bathroom tap, excellent quality., and the service and delivery brilliant. Thank you. We would thoroughly recommend your company From David and Patricia”
“Vast amount of products,the cheapest I found on-line therefore was a bit concerned about the quality when the shower column arrived I must say I had no complaints it was better than others that was double the price,and it was delivered when they said it would be which was"a big plus in there favour".One of the main reasons I ordered from Matalan direct was the amount of information they had on the product,my Plummer had everything he needed,"will be back for more".I hope this helps other people to make an informed decision as I know what a nightmare it can be with some company's. Mrs Marsh”
