“Product, ordering and delivery good, only issue I personally have, other companies I have dealt with update me more frequently about my order than Matalan Direct did, otherwise very good”
“Good product but extremely poor normal lead time delivery service. Expected better and quicker delivery for my almost £8.00. If your not in a hurry, it's fine.”
Hi Steven,
Thank you for your feedback.
We’re glad to hear that you liked our product! With regards to our lead times, we offer a single delivery service to ensure that all our customers receive the same delivery treatment, whereby all orders are quality checked, carefully picked and adequately packed before we send them to our customers, however I apologise if you feel as though this was too long.
If there’s anything we can do for you, please contact us here at Matalan Direct and we’ll happily assist you.
Kind regards,
Alice
“We are renovating an old cottage in the Lake District and had bought a beautiful cast iron bath for the main bathroom. My wife knew exactly the style of taps to compliment this and when I showed her a picture from Matalan Direct she said "thats what I would like". I was uncertain as the price just seemed too good to be true but the quality and finish of the taps are wonderful. I would certainly recommend this company to anyone looking for high quality at a reasonable price and so would my plumber.”
“Matalan Direct have consistently been brilliant - we are doing quite a major refurbishment and builders on site can order day to day as and when required which is a huge plus - the delivery has been fast, the products well packaged and the delivery company exceptional ( we have had others that have lost / left products on a building site never to be seen and some with packaging so awful products have been returned)
Thoroughly recommend”
“The lady that took my order over the telephone was very helpful, Although there was a slight 'hiccup' with the delivery, when the goods arrived they were extremely well packed and protected against damage. Fortunately my husband was here and able to assist the driver in unloading. Had I been at home alone I don't know how we would have managed. Although the items have not yet been installed, everything appears to be of excellent quality. The toilet unit and vanity unit were purchased as a package together with the toilet, basin, etc. and therefore feel the brackets required to secure the toilet to the floor should be included. We realised they were missing and have since ordered and received same. I would definitely use Matalan direct again.”
Hi Sylvia,
Thank you for your kind review about our customer service and the quality of our products. It’s always encouraging to hear that a customer has had a pleasant experience with us.
We appreciate your feedback regarding the delivery of your order. We are currently working towards rectifying our logistics to ensure that our customers receive the best customer service possible, as we are constantly seeking for areas where improvements can be made.
Whilst the sink cabinet, back to wall unit and toilet bundle doesn’t currently include a fixing kit, we have taken your comments on board and we are now reviewing this to make sure that customers are completely satisfied with the product. I’m glad, however, that you were able to resolve this issue with us in the meantime.
If there’s anything else we can help you with Sylvia, please don’t hesitate to contact us here at Matalan Direct.
Kind regards,
Alice
“After ordering 3 toilets, 3 sinks , taps ,wastes and a disabled toilet all was delivered in 4 days, great, however disabled toilet was not complete and so I was sent another. This one was not complete either and I was promised another . This did not turn up on the day. On speaking to staff at Matalan I was told it would come maybe tomorrow or the next day.
I am a trade customer and this is not acceptable as I have to organise to have somebody on site to take deliveries and collections , not to mention organising a plumber to fit it when it does arrive.
Not our fault ! I was told.
Sorry, but it is!”
Hi Rob,
I'm glad that I was able to discuss this issue with you.
Just to reiterate, you can expect the replacement to be delivered to you within the discussed timeframes. You will be contacted with the tracking number via email once this has been generated by the couriers.
Once again, we’re extremely sorry for any inconvenience that was caused by this Rob. We hope that our goodwill gesture offers you some compensation here.
If you’d like to discuss any of this further, please do contact us at Matalan Direct.
Kind regards,
Alice
