Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly the thermostatic tap we required and at a good price. Very quick delivery too.”

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Posted 10 years ago

“I was looking for a good quality bath at a reasonable price and short delivery time. Matalan Direct delivered on all counts!”

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Posted 10 years ago

“Excellent speedy service and very good quality products”

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Posted 10 years ago

“Great service received goods within 48hr timescale. Love the goods.”

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Posted 10 years ago

“Outstanding quality and service. Damaged shower enclosure replaced within three days free of charge. Updated regularly on delivery and returns.”

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Posted 10 years ago

“Very satisfied, good price, Delivered on time and good technical help”

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Posted 10 years ago

“Speedy delivery. Great quality for the price.”

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Posted 10 years ago

“Received my beautiful sink unit which is stunning & mirror bathroom not finished yet, but plumber placed it in position to see how it would look, and we are absolutely delighted and can't wait for it to be finished as bathroom will be beautiful but the sink is certainly the centre piece. So so happy. Will definitely recommend to family & Friends . Thank you”

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Posted 10 years ago

“Lovely mirror at a very good price and speedy delivery. Many thanks, I shall be shopping with you again.”

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Posted 10 years ago

“THE SHOWER TRAY THAT I ORDERED WAS SO GOOD THAT I ORDERED ANOTHER ONE GREAT THANKS.”

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Posted 10 years ago

“Matalan Direct service and staff were excellent, however they were badly let down by poor service from their carriers who at best were poor.”

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Posted 10 years ago

“We are extremely pleased with our new bathroom tall boy which was delivered on time and on a pallet so there was little chance of damage in transit, just popped it off the pallet and popped it in the bathroom......simples ! Well built unit with a quality finish.”

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Posted 10 years ago

“All flowed llike water from a tap.”

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Posted 10 years ago

“I received the towel rack promptly, it was placed in the safe place I had requested, and the item was as described/expected. It is exactly what I wanted and looks good on the bathroom wall. Thanks”

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Posted 10 years ago

“This is the second thing I've ordered. Both items were exceptionally well packaged and delivered within the timescale stated. Very pleased with the quality of the items which were as described and price was very competitive.”

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Posted 10 years ago

“good service”

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Posted 10 years ago

“Fast delivery and good value products”

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Posted 10 years ago

“Product as described and delivery prompt and efficient”

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Posted 10 years ago

“Product as described and delivery prompt and efficient”

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Posted 10 years ago

“Great items, fast delivery and good customer service - will use them again (and again).”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,885 reviews