Matalan Reviews

Name: Matalan
Rating: 3.57

3.6 Rating 1,897 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Quick and efficient service, and items incredibly well packed. Thank you.”

Helpful Report

Posted 10 years ago

“The mirrored cabinet is high quality and lovely. It came well packaged and in good time, and it looks amazing in-situ.”

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Posted 10 years ago

“The bathroom cupboard I ordered was just what I wanted and I was very pleased with it initially. However there was a slight problem with one of the doors. The customer service department decided a replacement was the best option as it was to a rather remote part of Scotland. I was kept in in the loop of the replacement process at all times, and I am impressed with the attentiveness of the staff, David Starr in particular, and would not hesitate to recommend the products and customer care. Margaret Dawkins, Sutherland.”

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Posted 10 years ago

“Very pleased with our two tier corner basket.The delivery man was also very pleasant.”

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Posted 10 years ago

“Pleasantly surprised. After doing a lot of online research Matalan Direct seemed to have a good range at very reasonable prices. I was a bit skeptical when ordering our shower as I would normally go for a well known brand, but the shower from Matalan Direct is just as good and for a fraction of the price. Our delivery was unfortunately split in to two - but the customer service agent was very helpful when I rang and in the second half of the order was delivered the following day, so it wasn't too much of an issue. Good quality products and great prices - I would definitely recommend and wouldn't hesitate to use Matalan again.”

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Posted 10 years ago

“Great service and excellent products”

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Posted 10 years ago

“Pleased with the service recieved. Would definitely use you again”

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Posted 10 years ago

“In time delivery.Great product.Very good customer service.”

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Posted 10 years ago

“Very quick service, hadn't ordered the correct item so were very helpful in advising what we did need. Slightly disappointed that the collection of the incorrect item has to wait 2 weeks and therefore the refund as well. Ordered the correct item, just waiting on delivery now.”

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Posted 10 years ago

“excellent information and service, good quality and delivery,will use again”

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Posted 10 years ago

“Items, a sink and tap, arrived less than 48 hours after ordering, extremely safely packed and both absolutely surpassed our expectations in quality and finish. Also had useful technical feedback from their customer service team prior to ordering. Only went to Matalan after a dismal experience with one of their rivals - not saying who but think "plumb" and "world" - and very frustrated that we didn't come across them earlier.”

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Posted 10 years ago

“Great product - very sturdy and better than expected. Great price - as good as the cheapest I found. Great service - responded to email within 5 minutes. Great delivery - despatch the next day on an overnight.”

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Posted 10 years ago

“I recently purchased a white heated towel rail from Matalan Direct and I have to say it was beyond my expectations. It is beautifully finished in a high gloss white which was what I wanted to blend in with my new wet room. I saw this online at Matalan Direct web site, the cost was very reasonable considering the quality of the product, and then to cap it all, it arrived via courier less than thirty six hours after placing the order. I wish all companies were son easy to deal with!”

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Posted 10 years ago

“I am very satisfied and delighted with my purchase. The company dealt with my purchase in a very professional way.”

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Posted 10 years ago

“Good delivery and comunications”

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Posted 10 years ago

“Excellent service. Quick delivery. First time yo use them but will defo use again if need be. Free returns also, if needed.”

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Posted 10 years ago

“Have not yet put new shower baskets up but they seem excellent value for the price and exactly what I want.”

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Posted 10 years ago

“Ordered wrong part - Matalan direct were great swapping this for us. Great service and customer relations.”

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Posted 10 years ago

“Matalan direct supplied a hard to find good quality item at a reasonable price. Delivery was quick and I was kept notified of progress. I would not hesitate to recommend and will certainly use again myself.”

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Posted 10 years ago

“Items arrived promptly and in good condition, price was competitive too. Web site was very easy to use.”

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Posted 10 years ago

Matalan is rated 3.6 based on 1,897 reviews