Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service & the chat I had on line was absolutely brilliant. Will buy again”

Helpful Report

Posted 9 years ago

“Excellent service, communication brilliant (which is rare nowadays ) delivery on time, also great to have personal call to arrange delivery time. Perfect transaction. Will definitely use and recommend again.”

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Posted 9 years ago

“This sink seems to be of good quality, and great compact modern design - it fits in really well in our small cloakroom, and great to have the storage underneath.”

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Posted 9 years ago

“Great website very easy ordering and swift delivery with everything in good shape. What more can you ask for!!”

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Posted 9 years ago

“Excellent value.”

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Posted 9 years ago

“Excellent service from placing my order to being delivered to my door. Delivery man phoned to tell me what time he would deliver my goods He was bang on time.”

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Posted 9 years ago

“After having such a disappointment from another company's product we decided to purchase our sink from MAtalan Direct we were delighted with the purchase and wished we had purchased the whole bathroom suite in the beginning from Matalan Direct”

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Posted 9 years ago

“I am very happy with the corner sink unit that I purchsed. The quality is good and fits very well into my downstairs cloakroom. The delivery date was longer than I expected although in my case it wasn't a problem. Overall a good service.”

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Posted 9 years ago

“items arrived when stated and delivery driver phoned when on his way. two men kindly unloaded the furniture and placed it in a suitable area, items were as stated on the website, photos were a true likeness”

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Posted 9 years ago

“Very satisfied with product and service”

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Posted 9 years ago

“very good price for just the taps I needed”

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Posted 9 years ago

“I am very impressed with the furnisher that Matalan has to offer.”

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Posted 9 years ago

“Ordered a bathroom set as it was the prettiest one I had seen. I did not expect it to be the great quality that it is. Easy to order, great delivery service (I could follow my package on line) and looks great in my new bathroom. Thank you Matalan”

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Posted 9 years ago

“Great value for money ,nice styling,and the product always arrives on time,and very very well packaged,what more can you want ! Alan”

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Posted 9 years ago

“I WOULD CERTAINLY USE MATALAN DIRECT AGAIN. I HAD A SLIGHT PROBLEM WITH MY ORDER BUT IT WAS SORTED OUT EFFICIENTLY AND COURTEOUSLY, EXCELLENT CUSTOMER SERVICE.”

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Posted 9 years ago

“Good efficient service, delivery times useful knowing in advance. Cabinet is even better than I expected, excellent quality.”

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Posted 9 years ago

“Very good quality and price purchased thermostatic bath taps, arrived on time have passed details of your company to a plumber friend who was very impressed with the quality and value . 10/10 Thanks will definitely use you again”

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Posted 9 years ago

“I am very impressed with the furnisher that Matalan has to offer.”

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Posted 9 years ago

“Product was advertised well at a good price and queries were dealt with promptly by Email. Delivery was made within a week and this was a fairly bulky and weighty object. Delivery men were very helpful. I would recommend this company for to anyone for their service. The hardest part was finding a reliable plumber to fit it among the local tradesmen but success prevailed in the end.”

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Posted 9 years ago

“Excellent quality and delivery time”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews