Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service”

Helpful Report

Posted 9 years ago

“Been searching for a LED mirrored cabinet which is stylish but not expensive so I was so happy when I came across Matalan website. The cabinet is just perfect which is now well in placed in our bathroom. Beautifully made inside and out. Very pleased!”

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Posted 9 years ago

“Very well packed. It would be most unlikely to have transportation damage”

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Posted 9 years ago

“excellent service delivered on time did what it said on the tin,Will shop with Matalan again.”

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Posted 9 years ago

“the cabinet was really well packed and arrived in perfect condition and went up on the wall in no time ,Really pleased with quality of item will be using matalan direct again in the future”

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Posted 9 years ago

“all went like clockwork and highly recommend”

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Posted 9 years ago

“Ordered blinds great quality and fit really well”

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Posted 9 years ago

“The goods arrive promptly only negative was that two items one cost 7.99 postage and the other 16.99 postage I feel if you order more then one item then you should only pay one postage but the goods are brilliant quality”

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Posted 9 years ago

“Nice to actually receive the purchased item exactly as described and on time. This valve had no joints so there can be no unseen leaks behind the wall that cause so much damage. I thought Matalan only sold clothes but am impressed by the service.”

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Posted 9 years ago

“I have already recommended them based on price, quality and service”

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Posted 9 years ago

“Excellent service, packaged really well. Lovely bathroom cabinet, excellent value for money”

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Posted 9 years ago

“Cannot fault the service I received from order to delivery , very good product”

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Posted 9 years ago

“Fantastic quality great service from start to finish would buy from again very inpressed. Was keep informed at all times with order and delivery arrived on time stated very happy customer thank you”

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Posted 9 years ago

“I ordered a metal venetian blind for my study and was so pleased with it I ordered another two blinds for other rooms. They look lovely, are very well made and easy to fit. The colours are gorgeous too. Delivery was slightly late but was informed on the day of approximate time of delivery. Will use Matalan Direct again.”

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Posted 9 years ago

“Delivery was brilliant. They kept me constantly up to date.”

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Posted 9 years ago

“Excellent service and packaging”

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Posted 9 years ago

“Excellent service. Great communication throughout. Delivery service best I've had. Driver actually called on delivery day when he was 20 minutes away. Very friendly.”

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Posted 9 years ago

“We are very happy with the quality of the product. Care needs to be taken to ensure that the drawers are closed otherwise they reopen.”

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Posted 9 years ago

“Excellent quality items.We had been looking for high gloss units and these are fantastic and the price was good.Delivery was superb.We were informed with status of delivery and was delivered exactly as we had been informed.”

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Posted 9 years ago

“luxury item that's good quality and arrived quickly with delivery service notifying me of package.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews