Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was well pleased with speed of making and delivering the blind I ordered. The quality of materials and making is excellant, and match up really well with ringed curtains I also bought from you. Thank you and shall certainly use you again Mrs Pat Charles”

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Posted 9 years ago

“Very good online experience, found exactly what I was looking for, very good price. Excellent service, easy online transaction. Thank you. Best regards S.Lucas”

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Posted 9 years ago

“Excellent service and quality. Love our new bed”

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Posted 9 years ago

“Quick,efficient service,well organised ,good communication regarding delivery,happy with item,will use this company again.”

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Posted 9 years ago

“very good correspondence”

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Posted 9 years ago

“We bought on line 2 pairs of curtains. By online discussions I was put at ease and lead through the procedure for ordering online, something as a 70yr old I had never done before. Your staff were superb!! Well done Matalan Direct because they also arrived smack on time, letting me know by means of my mobile of the time of arrival...slick!”

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Posted 9 years ago

“Excellent after sales service”

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Posted 9 years ago

“Went to B+Q for product,had to order it probably a week or 2, and diffently not the price like Matlan Direct. There product was 100% precise just like the photo,really pleased with the overall service from start to finish.”

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Posted 9 years ago

“Great customer service by you're Colchester store”

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Posted 9 years ago

“Great communication after ordering, arrived very quickly and a beautiful high quality product!”

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Posted 9 years ago

“I was worried about buying from here and what the quality would be like. However i am very pleased, good quality , customer service and delivery.”

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Posted 9 years ago

“Good price and as described in the website. Will definitely consider for future shopping.”

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Posted 9 years ago

“Slightly dubious about buying from Matalan, but research showed that the product was the exact same one available under different names and descriptions on various other websites. Items turned up quickly, as described and at a price somewhere around 25% less than the next best price I could find!”

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Posted 9 years ago

“Ordered a vanity unit with basin and monoblock tap. Items were delivered promptly. Everything well packaged so no worries about transportation damage. The unit and sink are now fitted in my bathroom and look so stylish. I have no regrets at all about buying this and likewise no hesitation to recommend buying from Matalan Direct. I would certainly buy from this company again.”

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Posted 9 years ago

“Arrived very quickly. Good quality rug”

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Posted 9 years ago

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

Helpful Report

Posted 9 years ago

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

Helpful Report

Posted 9 years ago

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

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Posted 9 years ago

“Excellent product and service”

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Posted 9 years ago

“Been searching for a LED mirrored cabinet which is stylish but not expensive so I was so happy when I came across Matalan website. The cabinet is just perfect which is now well in placed in our bathroom. Beautifully made inside and out. Very pleased!”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews