Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, item well- packaged and carefully delivered by driver and assistant. Excellent arrangement of delivery date/time,company actually volunteered for no extra charge, to deliver on saturday morning. Only 1 very small criticism - my delivery arrived very early in the time slot allowed which was great, however didn't receive a text as promised before the bell rang. Still gets 10 out of 10 from me.”

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Posted 9 years ago

“This service was amazing!! The goods were delivered on the date and time expected. There was one item missing from our order but one quick phone call to the Courier and an e-mail to Matalan Direct and the item followed in the post within days, An excellent service and we are extremely happy with our new bathroom!!”

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Posted 9 years ago

“Our order arrived on time and very happy with our rugs, good value, look.good, just right!”

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Posted 9 years ago

“smooth and easy transaction, very happy with item!”

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Posted 9 years ago

“I had Excellent service from ordering to receiving it, Extremely pleased, Thankyou to all concerned,”

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Posted 9 years ago

“I'd wanted a small tallboy to fit a narrow space in my bathroom for a long time. I ordered one from another firm before seeing the MatalanDirect one. The other firm badly let me down with late delivery and lack of communication. I found the Matalan one and was delighted when it arrived. Although it said 2 man assembly I did it myself without difficulty. It looks fantastic.”

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Posted 9 years ago

“excellent service did click and collect, smooth as silk,my only problem was my own poor choice, product excellent but at 75yrs of age now know clocks don,t turn back, but worth the try.well done everyone.”

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Posted 9 years ago

“Highly satisfied. Would reccomend to a friend.”

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Posted 9 years ago

“Very nice delivery men and arrived when they said they would and a lovely product for the money.”

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Posted 9 years ago

“Very happy with everything will order again thank you.”

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Posted 9 years ago

“Bought 2 fabulous rugs - lovely colours and great quality .”

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Posted 9 years ago

“I was delighted with the service I received and would definitely use Matalan Direct again.”

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Posted 9 years ago

“swift, painless purchase”

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Posted 9 years ago

“vary good”

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Posted 9 years ago

“Happy with product..”

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Posted 9 years ago

“Probably the best service I have received on line,extremely helpful, even the delivery was so informative and to the letter. 20/10.”

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Posted 9 years ago

“Such a great bed Looks so nice Straight forward online booking”

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Posted 9 years ago

“Extremely pleased with service , quality of mat and value for money. Ideal as a front door mat as we live on the main road. Yes would consider shopping in the future.”

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Posted 9 years ago

“We loved it a very good buy its assembled so its alldone for you”

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Posted 9 years ago

“Great product reasonable price”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews