Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“items ordered were delivered on time and of very nice quality, thank you.”

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Posted 9 years ago

“Order was received only a few days of ordering. Email received to let me know within the hour as to when it would be delivered. Product exactly as required, very satisfied.”

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Posted 9 years ago

“Parcel arrived promptly and in great condition. Thank you”

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Posted 9 years ago

“We bought a large rug for our living room and we love it! Having bought and returned two rugs from other companies that just didn't meet our requirements which involved inconvenient collections and returns and disgruntled retail assistants, we were absolutely thrilled with Matalan Direct - the selection of good available was great, the ordering process easy, the delivery on time and as promised and the rug looks amazing! Thank you Matalan!”

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Posted 9 years ago

“The item was very good value.”

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Posted 9 years ago

“Perfect delivery. They called me before as I requested. Fairly easy to assemble”

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Posted 9 years ago

“They look great in our lounge, thank you.”

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Posted 9 years ago

“I am very pleased with my recent order from Matalan Direct. Delivery was excellent and my product is of good quality. I would definitely order again!”

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Posted 9 years ago

“I was very please with my order. I just got somebody to put them together so will start using them at weekend. Very comfy & warm looking”

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Posted 9 years ago

“Great service, prompt and efficient!!”

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Posted 9 years ago

“Good service. Good communication.”

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Posted 9 years ago

“Matalan is one of the best stores in Liverpool, good quality, nice fashion, I shoped there today nice staff very good customer service, many thanks to Tom at St John branch in liverpool.”

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Posted 9 years ago

“The dining table was received very well packed and delivery was prompt. Very easy to assemble and looks very impressive. Very well made.”

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Posted 9 years ago

“Great customer service, kept informed all the way. Delivery was quick. Would definitely recommend”

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Posted 9 years ago

“I was kept informed from the moment my order was placed to the exact time it was delivered. Couldn't fault the service”

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Posted 9 years ago

“After our first delivery went missing, Matalan Direct sorted it quickly ans efficiently. The product is excellent quality and value for money.”

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Posted 9 years ago

“Excellent value love them very good price”

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Posted 9 years ago

“I thought this toilet seat was good quality and extremely good value for money, will use Matalan direct again”

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Posted 9 years ago

“Great value , cheaper than many other retailers like for like ! supeedy delivery , hassle free shopping , thanks”

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Posted 9 years ago

“We are extremely pleased with the goods and the level of service and would be happy to use them again.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews