Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant bed-so comfortable. Delivery staff very polite Would recommend shopping with Matalan”

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Posted 9 years ago

“I was very pleased with the product good value for money. The email from Matalan said I could track my order but I was unable to do so.”

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Posted 9 years ago

“The only negative view I have is that the cushion covers are too big so I had to buy some new pads. Material and curtains are lovely.”

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Posted 9 years ago

Hello Jean, Thank you for your feedback. Its unfortunate to hear that your cushion covers were too big, we always advise that customers check the specifications on the bottom of the page to ensure that sizes are adequate. We do offer a 14 day return policy so that customers can return their products if they accidentally order the wrong size or the product is simply not to their taste.However it is great to hear that you are overall happy with your shopping experience with us. Kind regards Tyrone

Posted 9 years ago

“Apart from the fact the courier did not contact us before delivery the rest of the experience from buying from Matalan online went extremely well. The goods ordered was exactly as described. The packaging was excellent so no damage on the wood or glass of the tables that we purchased. Would certainly recommend Matalan Online to friends and family.”

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Posted 9 years ago

“Very friendly staff who are very knowledgeable about the products. Joseph is one of the staff who helped me with my choice of item. Thanks Joseph”

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Posted 9 years ago

“Very pleased with my new rug which is now happily adorning my new flooring. Very competitive prices”

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Posted 9 years ago

“The item was as described is of very good quality at a reasonable price ,The delivery was on time and the guys were really nice and pleasant”

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Posted 9 years ago

“Excellent product - easy to put together and very good quality and price.”

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Posted 9 years ago

“Ordering was quick and simple.Product very nice,only improvement would be on the courier company .Took a long while for delivery .”

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Posted 9 years ago

“Very professional from start to finish, thank you.”

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Posted 9 years ago

“Extremely pleased with the quality of the dining table received and have already recommended to family. Your delivery service was quick and efficient - the delivery men were very pleasant and courteous too.”

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Posted 9 years ago

“my purchase was as described, delivered to time expected & packaged well. Price was as with other retailers but colour I required was only available at Matalan.”

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Posted 9 years ago

“Fantastic prompt service and excellent quality furniture at a bargain price!”

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Posted 9 years ago

“Quick and efficient delivery. Would recommend.”

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Posted 9 years ago

“Matalan Direct have been excellent delivery was very good we ordered a nest of tables look as good or better than on the web site We would look on there web-site again when we want to purchase anything Thank You”

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Posted 9 years ago

“Customer service was very helpful had a replacement part delivered in two days”

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Posted 9 years ago

“Ordering and collection easy and smooth with good communication.”

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Posted 9 years ago

“Colonial floor bathroom cabinet arrived in time. Easy to assemble (and I'm a 67 year old woman!!) and I'm very pleased with it. - it looks so sweet and holds a surprising amount. Very efficient service.”

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Posted 9 years ago

“I was very pleased with my recent purchase and cannot fault the excellent service I received I would definitely recommend and would certainly use again”

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Posted 9 years ago

“Very good from start to finish The product represents good value for money it was a gift , my son loves it ,sturdy and very trendy”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews