Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was as described is of very good quality at a reasonable price ,The delivery was on time and the guys were really nice and pleasant”

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Posted 9 years ago

“Excellent product - easy to put together and very good quality and price.”

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Posted 9 years ago

“Ordering was quick and simple.Product very nice,only improvement would be on the courier company .Took a long while for delivery .”

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Posted 9 years ago

“Very professional from start to finish, thank you.”

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Posted 9 years ago

“Extremely pleased with the quality of the dining table received and have already recommended to family. Your delivery service was quick and efficient - the delivery men were very pleasant and courteous too.”

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Posted 9 years ago

“my purchase was as described, delivered to time expected & packaged well. Price was as with other retailers but colour I required was only available at Matalan.”

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Posted 9 years ago

“Fantastic prompt service and excellent quality furniture at a bargain price!”

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Posted 9 years ago

“Quick and efficient delivery. Would recommend.”

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Posted 9 years ago

“Matalan Direct have been excellent delivery was very good we ordered a nest of tables look as good or better than on the web site We would look on there web-site again when we want to purchase anything Thank You”

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Posted 9 years ago

“Customer service was very helpful had a replacement part delivered in two days”

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Posted 9 years ago

“Ordering and collection easy and smooth with good communication.”

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Posted 9 years ago

“Colonial floor bathroom cabinet arrived in time. Easy to assemble (and I'm a 67 year old woman!!) and I'm very pleased with it. - it looks so sweet and holds a surprising amount. Very efficient service.”

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Posted 9 years ago

“I was very pleased with my recent purchase and cannot fault the excellent service I received I would definitely recommend and would certainly use again”

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Posted 9 years ago

“Very good from start to finish The product represents good value for money it was a gift , my son loves it ,sturdy and very trendy”

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Posted 9 years ago

“Easy to order, prompt delivery and just as it looked in the advert. What more can you ask for!”

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Posted 9 years ago

“Item ordered arrived in good time.”

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Posted 9 years ago

“great price plus timed delivery”

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Posted 9 years ago

“Excellent customer service, top form communication from order to delivery. The product was extremely high quality. Being disabled I cannot go shopping, so therefore, on-line shopping gives me some independence back. Will definitely use your service again and gain.”

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Posted 9 years ago

“Brilliant service and very prompt”

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Posted 9 years ago

“Arrived early. Well packed. Great value for money!”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews