Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a table, got a confirmation e-mail, then a phone call with a three hour delivery slot. Came when it was supposed to, delivery men were fine and it assembled with no problems. Smooth transaction from beginning to end.”

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Posted 9 years ago

“Wool jellybean rug very stylish, plush and well crafted. Looks fabulous on wood flooring in bedroom.”

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Posted 9 years ago

“Really excellent delivery service, cannot think how it could be improved! Quality products sold with love!”

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Posted 9 years ago

“Item received well wrapped by very polite and friendly delivery drivers. Ordering simple.”

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Posted 9 years ago

“Efficient service, well priced. I do not particularly like purchasing items unseen but the photography and description was good. Happy with the item. Thank you.”

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Posted 9 years ago

Hello Andy Thank you for your feedback, it's great to see you are happy with your Kendal Rug! In regards to your concern about purchasing items unseen, this is an issue which we defiantly appreciate is a concern when purchasing furniture online. We try to ensure that our images alongside our specifications provide the most accurate depiction of our products however we will be expanding and providing a showroom for customers to view our products in the very near future, so feedback as yours is great in the sense that it helps us provide a better service for our customers.Kind Regards Tyrone

Posted 9 years ago

“I have tried twice to find out what has happened to my order to no avail communication between customer service and the buying public is very poor”

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Posted 9 years ago

Hello AnnMarie Thank you for your feedback, having looked into your order i can see that you have had correspondence with one of my colleagues and they are currently with this issue. He has informed that he will be contacting you later on in order to get this resolved for you. Kind Regards Tyrone

Posted 9 years ago

“Very easy, very quick no hassle. Would definitely use again.”

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Posted 9 years ago

“Excellent company to deal with. Very good quality goods and a fast delivery. Highly recommended.a”

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Posted 9 years ago

“The delivery service and quality of the shelving was excellent. I cannot fault it. Would highly recommend Matalan.”

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Posted 9 years ago

“Have all ways been satisfied with the price service and quality thank you Matalan five stars. L Davis.”

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Posted 9 years ago

“The chairs was beautiful and classy!but i dont know if the material will last or a chair could carry a heavy person. But over all im satisfied with it.”

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Posted 9 years ago

“Delivery was excellent, they sent you a link and you could follow the driver which meant no waiting around for hours. The rug is great, its high quality and just finishes off the room nicely.”

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Posted 9 years ago

“Good service all round”

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Posted 9 years ago

“Order arrived very quickly and does exactly what we wanted for a minimal price!”

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Posted 9 years ago

“I ordered a small rug from Matalan for my hall & I am extremely pleased with it. It is quite thick & the perfect size. Before ordering I was thinking if I don't like it I can return it, but I am definitely keeping it.”

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Posted 9 years ago

“Great quality chairs and look amazing, half price in the sale! Very fast delivery which we re-arranged to suit us, arrived in perfect condition.”

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Posted 9 years ago

“Very pleased with the doormats that I ordered exactly what I wanted and nice patterns.Delivery was a bit slow,but package was left exactly where I asked it to be as I was out.”

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Posted 9 years ago

Hello Elizabeth Thank you for you feedback, its great to see that you were overall impressed with our service. In regards to the delivery timescales we do typically advise 4-7 working days for delivery on the products which you ordered, sometimes unfortunately it does take up until the 7th day which seems to be the case on your order. As we progress and grow as a business our aim is to reduce this timescale and eventually provide a next day service, so feedback such as this is always appreciated. Thank you for your comments and i hope you enjoy your purchase! Kind regards Tyrone

Posted 9 years ago

“Excellent service during replacement for faulty item. Quick delivery and very friendly staff.”

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Posted 9 years ago

“I was very pleased with the delivery and service but I ordered the wrong size and did not know how to return them. My own fault .”

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Posted 9 years ago

Hello Julie Thank you for your feedback, It is unfortunate to hear that the rug you ordered is not an ideal, it is for situations such as these why we have our 14 day returns policy. If the product is simply not to your taste or doesn't go with the decor or of your room we would be happy to get a collection booked for you and get you a new,more suitable one sent out. Simply send an email to Hello@matalandirect.com or give us a call on 0333 344 3177 and we would be happy to get this done for you if this situation arises in future. Kind Regards Tyrone

Posted 9 years ago

“Brilliant value for money, but the delivery lets them down. I waited over 2weeks for my rug to be delivered, which I believe to be way to long. On the plus side though, the delivery guy's were brilliant.”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews