Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to deal with. Very good quality goods and a fast delivery. Highly recommended.a”

Helpful Report

Posted 8 years ago

“The delivery service and quality of the shelving was excellent. I cannot fault it. Would highly recommend Matalan.”

Helpful Report

Posted 8 years ago

“Have all ways been satisfied with the price service and quality thank you Matalan five stars. L Davis.”

Helpful Report

Posted 8 years ago

“Very smart product. Faulty one replaced immediately and movement coverage are better than expected. Nice product and so far ggod value”

Helpful Report

Posted 8 years ago

“The chairs was beautiful and classy!but i dont know if the material will last or a chair could carry a heavy person. But over all im satisfied with it.”

Helpful Report

Posted 8 years ago

“Delivery was excellent, they sent you a link and you could follow the driver which meant no waiting around for hours. The rug is great, its high quality and just finishes off the room nicely.”

Helpful Report

Posted 8 years ago

“Good service all round”

Helpful Report

Posted 8 years ago

“Order arrived very quickly and does exactly what we wanted for a minimal price!”

Helpful Report

Posted 8 years ago

“I ordered a small rug from Matalan for my hall & I am extremely pleased with it. It is quite thick & the perfect size. Before ordering I was thinking if I don't like it I can return it, but I am definitely keeping it.”

Helpful Report

Posted 8 years ago

“Great quality chairs and look amazing, half price in the sale! Very fast delivery which we re-arranged to suit us, arrived in perfect condition.”

Helpful Report

Posted 8 years ago

“Very pleased with the doormats that I ordered exactly what I wanted and nice patterns.Delivery was a bit slow,but package was left exactly where I asked it to be as I was out.”

Helpful Report

Posted 9 years ago

Hello Elizabeth Thank you for you feedback, its great to see that you were overall impressed with our service. In regards to the delivery timescales we do typically advise 4-7 working days for delivery on the products which you ordered, sometimes unfortunately it does take up until the 7th day which seems to be the case on your order. As we progress and grow as a business our aim is to reduce this timescale and eventually provide a next day service, so feedback such as this is always appreciated. Thank you for your comments and i hope you enjoy your purchase! Kind regards Tyrone

Posted 8 years ago

“Excellent service during replacement for faulty item. Quick delivery and very friendly staff.”

Helpful Report

Posted 9 years ago

“I was very pleased with the delivery and service but I ordered the wrong size and did not know how to return them. My own fault .”

Helpful Report

Posted 9 years ago

Hello Julie Thank you for your feedback, It is unfortunate to hear that the rug you ordered is not an ideal, it is for situations such as these why we have our 14 day returns policy. If the product is simply not to your taste or doesn't go with the decor or of your room we would be happy to get a collection booked for you and get you a new,more suitable one sent out. Simply send an email to Hello@matalandirect.com or give us a call on 0333 344 3177 and we would be happy to get this done for you if this situation arises in future. Kind Regards Tyrone

Posted 8 years ago

“Brilliant value for money, but the delivery lets them down. I waited over 2weeks for my rug to be delivered, which I believe to be way to long. On the plus side though, the delivery guy's were brilliant.”

Helpful Report

Posted 9 years ago

“Straight forward, easy to order, delivered on time by courteous driver, goods well wrapoed and in pristine condition. Job done!”

Helpful Report

Posted 9 years ago

“The parcel arrived as promised. The quality of the Rug is really very good, I thought the Rug would have been compromised because of the price but I wasn't disappointed! I would certainly buy from Matalan again!”

Helpful Report

Posted 9 years ago

“The product - a rug - was an excellent product, at a very good price. Delivery and service was good. Recommended”

Helpful Report

Posted 9 years ago

“What can I say the goods were exactly what I wanted the service was good please keep up this service and I will certainly have no reservations in ordering again in the future”

Helpful Report

Posted 9 years ago

“Excellent service and an excellent price for a good quality item”

Helpful Report

Posted 9 years ago

“Very happy with my rug!”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews