“Ordered a table, got a confirmation e-mail, then a phone call with a three hour delivery slot. Came when it was supposed to, delivery men were fine and it assembled with no problems. Smooth transaction from beginning to end.”
“Efficient service, well priced. I do not particularly like purchasing items unseen but the photography and description was good. Happy with the item. Thank you.”
Hello Andy
Thank you for your feedback, it's great to see you are happy with your Kendal Rug!
In regards to your concern about purchasing items unseen, this is an issue which we defiantly appreciate is a concern when purchasing furniture online.
We try to ensure that our images alongside our specifications provide the most accurate depiction of our products however we will be expanding and providing a showroom for customers to view our products in the very near future, so feedback as yours is great in the sense that it helps us provide a better service for our customers.Kind Regards Tyrone
Hello AnnMarie
Thank you for your feedback, having looked into your order i can see that you have had correspondence with one of my colleagues and they are currently with this issue. He has informed that he will be contacting you later on in order to get this resolved for you.
Kind Regards
Tyrone
“The chairs was beautiful and classy!but i dont know if the material will last or a chair could carry a heavy person. But over all im satisfied with it.”
“Delivery was excellent, they sent you a link and you could follow the driver which meant no waiting around for hours. The rug is great, its high quality and just finishes off the room nicely.”
“I ordered a small rug from Matalan for my hall & I am extremely pleased with it. It is quite thick & the perfect size.
Before ordering I was thinking if I don't like it I can return it, but I am definitely keeping it.”
“Very pleased with the doormats that I ordered exactly what I wanted and nice patterns.Delivery was a bit slow,but package was left exactly where I asked it to be as I was out.”
Hello Elizabeth
Thank you for you feedback, its great to see that you were overall impressed with our service.
In regards to the delivery timescales we do typically advise 4-7 working days for delivery on the products which you ordered, sometimes unfortunately it does take up until the 7th day which seems to be the case on your order.
As we progress and grow as a business our aim is to reduce this timescale and eventually provide a next day service, so feedback such as this is always appreciated. Thank you for your comments and i hope you enjoy your purchase!
Kind regards
Tyrone
Hello Julie
Thank you for your feedback,
It is unfortunate to hear that the rug you ordered is not an ideal, it is for situations such as these why we have our 14 day returns policy.
If the product is simply not to your taste or doesn't go with the decor or of your room we would be happy to get a collection booked for you and get you a new,more suitable one sent out. Simply send an email to Hello@matalandirect.com or give us a call on 0333 344 3177 and we would be happy to get this done for you if this situation arises in future.
Kind Regards
Tyrone
