Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Good quality products at a good price. Excellent delivery service. Very impressed with Matalan Direct. Will definitely order again from you and will recommend to friends and family.”

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Posted 8 years ago

“Very quick delivery, no problems”

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Posted 8 years ago

“Great site easy to use. Product was delivered on time and I got plenty of notice. I would definitely use these guys again!!”

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Posted 8 years ago

“BLACKOUT BLIND IS TOP QUALITY AND A LOT LOWER THAN I SAW ANYWHERE ELSE”

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Posted 8 years ago

“Love! Love! Love these Chairs, the quality is great they look much more expensive than they were and in fact no different from the more expensive ones out there. really well packed (a little too my partner would say) Delivery was on time. I also chatted with customer service before I placed my order as the white chairs were out of stock and they were really helpful informing me when the item would be back in stock.”

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Posted 8 years ago

“Superb service from order to delivery and very happy with our product.”

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Posted 8 years ago

“Very pleased with product. It was exactly as described and delivered on time.”

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Posted 8 years ago

“Great products. Quick service and delivery”

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Posted 8 years ago

“Excellent quality product, especially for the price. Great communications regarding delivery. Very pleased.”

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Posted 8 years ago

“Very satisfied kept up to date with all the delivery details thanks very much”

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Posted 8 years ago

“The ordering of the goods through to delivery was excellent”

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Posted 8 years ago

“I was happy with everything fom start to finish thanks matalan”

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Posted 8 years ago

“Very good quality.”

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Posted 8 years ago

“Ordered a table, got a confirmation e-mail, then a phone call with a three hour delivery slot. Came when it was supposed to, delivery men were fine and it assembled with no problems. Smooth transaction from beginning to end.”

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Posted 8 years ago

“Wool jellybean rug very stylish, plush and well crafted. Looks fabulous on wood flooring in bedroom.”

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Posted 8 years ago

“Really excellent delivery service, cannot think how it could be improved! Quality products sold with love!”

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Posted 8 years ago

“Item received well wrapped by very polite and friendly delivery drivers. Ordering simple.”

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Posted 8 years ago

“Efficient service, well priced. I do not particularly like purchasing items unseen but the photography and description was good. Happy with the item. Thank you.”

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Posted 8 years ago

Hello Andy Thank you for your feedback, it's great to see you are happy with your Kendal Rug! In regards to your concern about purchasing items unseen, this is an issue which we defiantly appreciate is a concern when purchasing furniture online. We try to ensure that our images alongside our specifications provide the most accurate depiction of our products however we will be expanding and providing a showroom for customers to view our products in the very near future, so feedback as yours is great in the sense that it helps us provide a better service for our customers.Kind Regards Tyrone

Posted 8 years ago

“I have tried twice to find out what has happened to my order to no avail communication between customer service and the buying public is very poor”

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Posted 8 years ago

Hello AnnMarie Thank you for your feedback, having looked into your order i can see that you have had correspondence with one of my colleagues and they are currently with this issue. He has informed that he will be contacting you later on in order to get this resolved for you. Kind Regards Tyrone

Posted 8 years ago

“Very easy, very quick no hassle. Would definitely use again.”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews