Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After looking at various bathroom retailers, shops and on the web, for me Matalan Direct came up tops. Lovely service all round from ordering to delivery and the quality of the bath, toilet , taps etc are great. My builder said how well made everything is made for the price and the over all finish is lovely. If we had bought anywhere else we would have paid a small fortune. Have had lots of lovely compliments. To say we are very pleased is a bit of an under statement at last we have a gorgeous dream bathroom. Well done and a big Thank You, Matalan.”

Helpful Report

Posted 9 years ago

“I really liked the fact that not only I got the item I wanted but the delivery was really precise! I loved the quality of the product and how easy the instructions were, THANK YOU MATALAN!!! Keep the excellent service and quality.”

Helpful Report

Posted 9 years ago

“The doormat is good quality with lovely subtle colours. Flexible options on delivery ie where the item could be left etc which I appreciated. Would recommend.”

Helpful Report

Posted 9 years ago

“Really easy to order and delivery was really quick and on time”

Helpful Report

Posted 9 years ago

“Good quality item at a good price. Delivery service was excellent as well.”

Helpful Report

Posted 9 years ago

“A good variety of affordable clothing that fit and wash well.”

Helpful Report

Posted 9 years ago

“Excellent product (sensor bathroom mirror), great value and brilliant delivery service... Packaging fantastic , no way the big mirror was going to be broken in transit... Top marks Matalan”

Helpful Report

Posted 9 years ago

“Easy to order. Good quality products at a good price. Excellent delivery service. Very impressed with Matalan Direct. Will definitely order again from you and will recommend to friends and family.”

Helpful Report

Posted 9 years ago

“Very quick delivery, no problems”

Helpful Report

Posted 9 years ago

“Great site easy to use. Product was delivered on time and I got plenty of notice. I would definitely use these guys again!!”

Helpful Report

Posted 9 years ago

“BLACKOUT BLIND IS TOP QUALITY AND A LOT LOWER THAN I SAW ANYWHERE ELSE”

Helpful Report

Posted 9 years ago

“Love! Love! Love these Chairs, the quality is great they look much more expensive than they were and in fact no different from the more expensive ones out there. really well packed (a little too my partner would say) Delivery was on time. I also chatted with customer service before I placed my order as the white chairs were out of stock and they were really helpful informing me when the item would be back in stock.”

Helpful Report

Posted 9 years ago

“Superb service from order to delivery and very happy with our product.”

Helpful Report

Posted 9 years ago

“Very pleased with product. It was exactly as described and delivered on time.”

Helpful Report

Posted 9 years ago

“Great products. Quick service and delivery”

Helpful Report

Posted 9 years ago

“Excellent quality product, especially for the price. Great communications regarding delivery. Very pleased.”

Helpful Report

Posted 9 years ago

“Very satisfied kept up to date with all the delivery details thanks very much”

Helpful Report

Posted 9 years ago

“The ordering of the goods through to delivery was excellent”

Helpful Report

Posted 9 years ago

“I was happy with everything fom start to finish thanks matalan”

Helpful Report

Posted 9 years ago

“Very good quality.”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews