Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward, easy to order, delivered on time by courteous driver, goods well wrapoed and in pristine condition. Job done!”

Helpful Report

Posted 9 years ago

“The parcel arrived as promised. The quality of the Rug is really very good, I thought the Rug would have been compromised because of the price but I wasn't disappointed! I would certainly buy from Matalan again!”

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Posted 9 years ago

“The product - a rug - was an excellent product, at a very good price. Delivery and service was good. Recommended”

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Posted 9 years ago

“What can I say the goods were exactly what I wanted the service was good please keep up this service and I will certainly have no reservations in ordering again in the future”

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Posted 9 years ago

“Excellent service and an excellent price for a good quality item”

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Posted 9 years ago

“Very happy with my rug!”

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Posted 9 years ago

“Hi, Recently I purchased some items form the burton store, however I did struggle to find a few things. Now we get to why I'm writing this review. A member of staff called Natalie, the young girl with dark hair and very nice eyebrows, went out of her way to help me find what I was looking for, 5/5 stars for her and she should be congratulated on her hard work! :-) Many thanks, Sheila”

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Posted 9 years ago

“i took some clothing back and there was no problem changing them the staff were grate they went out off there way for me”

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Posted 9 years ago

“Excellent products at great prices, also great friendly delivery service who kept me informed of delivery time, very impressed thank you!”

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Posted 9 years ago

“Price was great, product was lovely and delivery was accommodated around the day was home. And couldn't fault the delivery guys - they were most courteous and helpful. Would certainly order from Matalan Direct again!”

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Posted 9 years ago

“Very happy with my dining table and chairs easy to order and a great delivery service thanks Matalan you're the best :)”

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Posted 9 years ago

“Great value , great service thanx”

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Posted 9 years ago

“I'd been looking for some shelving that was attractive, fitted my space, was practical and within my budget for some time. Matalan's cube bookcases fulfilled all these criteria. I'm really pleased with my purchase.”

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Posted 9 years ago

“Lovely dining table and lucky to get it in the sale good quality and easy to put together. Excellent delivery service and was kept up to date on delivery time.”

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Posted 9 years ago

“Bought a pair of leather chairs. They were perfect. Nice and comfortable, good value for money and good delivery.”

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Posted 9 years ago

“I bought a small silver grey armchair. It's lovely, just as the pic, seems well made and is comfortable too. Delivery was well organised and the 2 delivery guys were really nice. Thoroughly recommend all aspects of the service.”

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Posted 9 years ago

“The chairs were not as good a quality as we expected. We may have expected too much.”

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Posted 9 years ago

Hello George Thank you for your feedback, We equally only expect the highest of standards from ourselves and our suppliers. All of our products come with their own individual warranties to ensure that customers only receive the best quality.i would be happy to get one of our team to give you a call and discuss this with you as we aim to ensure that our customers only receive the highest quality produce from ourselves. Kind Regards Tyrone

Posted 9 years ago

“Fantastic addition to my baby blue kitchen. Easy to assemble, good value, easy to wipe clean, nice simple design, perfect size for three, would be a squeeze for four, great delivery service.”

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Posted 9 years ago

“Cheap , reliable and fast service”

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Posted 9 years ago

“Good value and service always get what you expect. Good quality”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews