Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, Recently I purchased some items form the burton store, however I did struggle to find a few things. Now we get to why I'm writing this review. A member of staff called Natalie, the young girl with dark hair and very nice eyebrows, went out of her way to help me find what I was looking for, 5/5 stars for her and she should be congratulated on her hard work! :-) Many thanks, Sheila”

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Posted 9 years ago

“i took some clothing back and there was no problem changing them the staff were grate they went out off there way for me”

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Posted 9 years ago

“Excellent products at great prices, also great friendly delivery service who kept me informed of delivery time, very impressed thank you!”

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Posted 9 years ago

“Price was great, product was lovely and delivery was accommodated around the day was home. And couldn't fault the delivery guys - they were most courteous and helpful. Would certainly order from Matalan Direct again!”

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Posted 9 years ago

“Very happy with my dining table and chairs easy to order and a great delivery service thanks Matalan you're the best :)”

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Posted 9 years ago

“Great value , great service thanx”

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Posted 9 years ago

“I'd been looking for some shelving that was attractive, fitted my space, was practical and within my budget for some time. Matalan's cube bookcases fulfilled all these criteria. I'm really pleased with my purchase.”

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Posted 9 years ago

“Lovely dining table and lucky to get it in the sale good quality and easy to put together. Excellent delivery service and was kept up to date on delivery time.”

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Posted 9 years ago

“Bought a pair of leather chairs. They were perfect. Nice and comfortable, good value for money and good delivery.”

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Posted 9 years ago

“I bought a small silver grey armchair. It's lovely, just as the pic, seems well made and is comfortable too. Delivery was well organised and the 2 delivery guys were really nice. Thoroughly recommend all aspects of the service.”

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Posted 9 years ago

“The chairs were not as good a quality as we expected. We may have expected too much.”

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Posted 9 years ago

Hello George Thank you for your feedback, We equally only expect the highest of standards from ourselves and our suppliers. All of our products come with their own individual warranties to ensure that customers only receive the best quality.i would be happy to get one of our team to give you a call and discuss this with you as we aim to ensure that our customers only receive the highest quality produce from ourselves. Kind Regards Tyrone

Posted 8 years ago

“Fantastic addition to my baby blue kitchen. Easy to assemble, good value, easy to wipe clean, nice simple design, perfect size for three, would be a squeeze for four, great delivery service.”

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Posted 9 years ago

“Cheap , reliable and fast service”

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Posted 9 years ago

“Good value and service always get what you expect. Good quality”

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Posted 9 years ago

“Brilliant bed-so comfortable. Delivery staff very polite Would recommend shopping with Matalan”

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Posted 9 years ago

“I was very pleased with the product good value for money. The email from Matalan said I could track my order but I was unable to do so.”

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Posted 9 years ago

“The only negative view I have is that the cushion covers are too big so I had to buy some new pads. Material and curtains are lovely.”

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Posted 9 years ago

Hello Jean, Thank you for your feedback. Its unfortunate to hear that your cushion covers were too big, we always advise that customers check the specifications on the bottom of the page to ensure that sizes are adequate. We do offer a 14 day return policy so that customers can return their products if they accidentally order the wrong size or the product is simply not to their taste.However it is great to hear that you are overall happy with your shopping experience with us. Kind regards Tyrone

Posted 8 years ago

“Apart from the fact the courier did not contact us before delivery the rest of the experience from buying from Matalan online went extremely well. The goods ordered was exactly as described. The packaging was excellent so no damage on the wood or glass of the tables that we purchased. Would certainly recommend Matalan Online to friends and family.”

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Posted 9 years ago

“Very friendly staff who are very knowledgeable about the products. Joseph is one of the staff who helped me with my choice of item. Thanks Joseph”

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Posted 9 years ago

“Very pleased with my new rug which is now happily adorning my new flooring. Very competitive prices”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,877 reviews