Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money and super fast delivery. Very happy with all the items I have purchased from natal an direct for my new bathroom.”

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Posted 9 years ago

“swift, painless purchase”

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Posted 9 years ago

“Very smart product. Faulty one replaced immediately and movement coverage are better than expected. Nice product and so far ggod value”

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Posted 9 years ago

“After a wide search for a longer drop blind these popped up on an email from matalan. Great blinds. Easy to instal. Good quality and they do a great job.”

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Posted 9 years ago

“At last I've got the dream bathroom I've always wanted at a fraction of the price all thanks to Matalan Direct. My builder, who installed it all couldn't believe how well made everything was. Looks very stylish to say I'm pleased is a bit of an understatement. Thanks Matalan. I absolutely love it.”

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Posted 9 years ago

“The build quality was good but could have been better as some screws were missing. But the service was excellent. Also the product wasn't a good price could have been cheaper by looking at the quality of it.”

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Posted 9 years ago

Hello Ahmed,Thank you for your feedback.My apologies regarding the missing screws on your chair, we urge customers to report any discrepancies as soon as possible so that we can rectify any issues regarding the order. We aim to ensure that our customers only receive the highest quality products and your feedback is welcomed as this will help us to continue to improve as a business. Kind Regards Tyrone

Posted 9 years ago

“Ordered two Black Leather bedside cabinets from Matalan Direct if i am honest i expected to have to assemble them myself but the only thing i had to do was screw on the drawer knobs and look on with pleasure Quality furnishing at a basic price I am 100% happy with my purchase Thank you”

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Posted 9 years ago

Hello Mary, Thank you for the positive feedback! Our Barcelona bedside cabinets require minimum assembly and it is great to hear that this process was quick and simple for you.We look forward to you shopping with us in future. Kind Regards Tyrone

Posted 9 years ago

“Good product rug was as stated deliverd on time”

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Posted 9 years ago

Hello William, Thank you for your comments! We appreciate all feedback as it is this ,which contributes to our constant improvement and aims of providing the best service for our customers. Kind Regards Tyrone

Posted 9 years ago

“Price was great and great quality service on line great and delivery was spot on will be using again.”

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Posted 9 years ago

Hello Sharon, Thank you for your comments! We appreciate your feedback and this will be passed onto our content and delivery team. We look forward to you shopping with us again. Kind Regards Tyrone

Posted 9 years ago

“Excellent service, my second purchase, extremely professional cannot fault it would definitely use again.”

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Posted 9 years ago

Thank you for your great feedback Sue! we hope you are enjoying your purchase and we look forward to you shopping with us again in the future. Kind Regards Tyrone

Posted 9 years ago

“Good products - a little hit and miss with email confirmation. Would definitely use again”

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Posted 9 years ago

Hello Louise, Thanks for the great bit of feedback! We are glad to hear that you are happy with your purchase. We are constantly trying to improve our customer correspondence and your comments will be passed onto our team in order to ensure that this continues to happen. Kind regards Tyrone

Posted 9 years ago

“Very happy with both item and service, we wouldn't hesitate to use Matalan Direct again.”

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Posted 9 years ago

Hello Steven, Thanks for the feedback! We look forward to you shopping with us again in the future. Kind Regards Tyrone

Posted 9 years ago

“The phoneline staff couldn't have been more helpful. Everything they did was prompt and very informative. Had a small blip with the returns collection but that now is being resolved. More than pleased with the service and thank you.”

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Posted 9 years ago

“First time I had bought through Matalan direct, will certainly do so again. Two bedside drawers were very good value, and easy to assemble.”

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Posted 9 years ago

Hello Brenda, Glad to hear that you had a great experience your first time shopping with us, we look forward top you shopping with us agin in the future.Kind Regards Tyrone

Posted 9 years ago

“I Recently purchased a 4 door 6 draw wardrobe, it arrived securely packed, and all items were all there, took a couple of hours to put together, and it looks smashing, this wardrobe was to replace a built in one, and had to have a pine lookalike, and this was the nearest I could find, my other bedroom furniture is victorian ducal ...headboard, 2 bedside cabinets, and a larger chest of draws....I have now purchased a chest of draws to match the wardrobe.”

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Posted 9 years ago

“Was impressed by the services provided by Matalan Direct. Their online shopping experience and delivery service was top notch, I was kept well informed throughout. Although I only bought a couple of items they were good quality and I would shop with them again.”

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Posted 9 years ago

“The product I bought and received on time is brilliant!! Im so impressed”

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Posted 9 years ago

“Ordered wardrobe and dressing table very pleased with them ..good quality and easy to put together labelling all the pieces made it easy to assemble”

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Posted 9 years ago

“A great product, easy to assemble &sturdy. Only one hiccup where I missed one instruction.”

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Posted 9 years ago

“didn't realise matalan did beds until we stumbled across it by accident you need to advertise more as prices are very competitive. very impressed with product and service. well done :)”

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Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews