Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,877 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products - a little hit and miss with email confirmation. Would definitely use again”

Helpful Report

Posted 8 years ago

Hello Louise, Thanks for the great bit of feedback! We are glad to hear that you are happy with your purchase. We are constantly trying to improve our customer correspondence and your comments will be passed onto our team in order to ensure that this continues to happen. Kind regards Tyrone

Posted 8 years ago

“Very happy with both item and service, we wouldn't hesitate to use Matalan Direct again.”

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Posted 8 years ago

Hello Steven, Thanks for the feedback! We look forward to you shopping with us again in the future. Kind Regards Tyrone

Posted 8 years ago

“The phoneline staff couldn't have been more helpful. Everything they did was prompt and very informative. Had a small blip with the returns collection but that now is being resolved. More than pleased with the service and thank you.”

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Posted 8 years ago

“The build quality was good but could have been better as some screws were missing. But the service was excellent. Also the product wasn't a good price could have been cheaper by looking at the quality of it.”

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Posted 8 years ago

Hello Ahmed,Thank you for your feedback.My apologies regarding the missing screws on your chair, we urge customers to report any discrepancies as soon as possible so that we can rectify any issues regarding the order. We aim to ensure that our customers only receive the highest quality products and your feedback is welcomed as this will help us to continue to improve as a business. Kind Regards Tyrone

Posted 8 years ago

“First time I had bought through Matalan direct, will certainly do so again. Two bedside drawers were very good value, and easy to assemble.”

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Posted 8 years ago

Hello Brenda, Glad to hear that you had a great experience your first time shopping with us, we look forward top you shopping with us agin in the future.Kind Regards Tyrone

Posted 8 years ago

“After a wide search for a longer drop blind these popped up on an email from matalan. Great blinds. Easy to instal. Good quality and they do a great job.”

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Posted 8 years ago

“At last I've got the dream bathroom I've always wanted at a fraction of the price all thanks to Matalan Direct. My builder, who installed it all couldn't believe how well made everything was. Looks very stylish to say I'm pleased is a bit of an understatement. Thanks Matalan. I absolutely love it.”

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Posted 8 years ago

“I Recently purchased a 4 door 6 draw wardrobe, it arrived securely packed, and all items were all there, took a couple of hours to put together, and it looks smashing, this wardrobe was to replace a built in one, and had to have a pine lookalike, and this was the nearest I could find, my other bedroom furniture is victorian ducal ...headboard, 2 bedside cabinets, and a larger chest of draws....I have now purchased a chest of draws to match the wardrobe.”

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Posted 8 years ago

“Was impressed by the services provided by Matalan Direct. Their online shopping experience and delivery service was top notch, I was kept well informed throughout. Although I only bought a couple of items they were good quality and I would shop with them again.”

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Posted 8 years ago

“The product I bought and received on time is brilliant!! Im so impressed”

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Posted 8 years ago

“Ordered wardrobe and dressing table very pleased with them ..good quality and easy to put together labelling all the pieces made it easy to assemble”

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Posted 8 years ago

“A great product, easy to assemble &sturdy. Only one hiccup where I missed one instruction.”

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Posted 8 years ago

“didn't realise matalan did beds until we stumbled across it by accident you need to advertise more as prices are very competitive. very impressed with product and service. well done :)”

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Posted 8 years ago

“After looking at various bathroom retailers, shops and on the web, for me Matalan Direct came up tops. Lovely service all round from ordering to delivery and the quality of the bath, toilet , taps etc are great. My builder said how well made everything is made for the price and the over all finish is lovely. If we had bought anywhere else we would have paid a small fortune. Have had lots of lovely compliments. To say we are very pleased is a bit of an under statement at last we have a gorgeous dream bathroom. Well done and a big Thank You, Matalan.”

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Posted 8 years ago

“I really liked the fact that not only I got the item I wanted but the delivery was really precise! I loved the quality of the product and how easy the instructions were, THANK YOU MATALAN!!! Keep the excellent service and quality.”

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Posted 8 years ago

“The doormat is good quality with lovely subtle colours. Flexible options on delivery ie where the item could be left etc which I appreciated. Would recommend.”

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Posted 8 years ago

“Really easy to order and delivery was really quick and on time”

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Posted 8 years ago

“Good quality item at a good price. Delivery service was excellent as well.”

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Posted 8 years ago

“A good variety of affordable clothing that fit and wash well.”

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Posted 8 years ago

“Excellent product (sensor bathroom mirror), great value and brilliant delivery service... Packaging fantastic , no way the big mirror was going to be broken in transit... Top marks Matalan”

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Posted 8 years ago

Matalan is rated 3.6 based on 1,877 reviews