Matalan Reviews

Name: Matalan
Rating: 3.58

3.6 Rating 1,885 Reviews

64 %

of reviewers recommend Matalan

3.6

Based on 1,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matalan is just my style of products, I love how modern there's stuff are and I'm always so pleased with the delivery especially the packaging, never a single scratch or smudge. I can always relay on Matalan with my fragile bits and bobs. I'm always ordering home collections for my house. Will always have Matalan at the top of my list if I ever never anything to make my house look prettier”

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Posted 9 years ago

“Really pleased with the delivery. Expected delivery time 7am-10am. Received parcel by 7.05am. Friendly lads all the way from Yorkshire to Essex. I didn't know Matalan direct existed it was when I went online looking for a light grey blind. They were the only company that had one. Very happy with the service will use it again and have already promoted it to friends and colleagues.”

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Posted 9 years ago

“Barrow in Furness staff very friendly and helpful, got my outfit for my friends wedding one extremely happy customer”

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Posted 9 years ago

“Excellent delivery by 2 very friendly and helpful men. The bathroom cupboards are well made a look great in the bathroom. Good storage for all our bathroom needs. The laundry cupboard is great so able to sort out the laundry. The gloss finish to the cupboards give them the expensive look at a reasonable price. Cheaper than employing a professional bathroom fitting company. All can be fitted into the bathroom by a competent diy person.”

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Posted 9 years ago

“Very happy with the product quality and the value for money is brilliant - Especially as I've just moved into a new home! Will definitely be buying more online with Matalan.”

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Posted 9 years ago

“Great price and item, good quality, kept up to date throughout from purchase to delivery Excellent service”

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Posted 9 years ago

“Decent table at a good price. Difficult to get 4 chairs around the table as the three legs seem to get in the way however the chairs are placed, it seems to be made to seat 3. I was concerned at the 3 shoe prints on the glass, but the marks did clean off. Overall looks good but a little disappointed in practicality of seating 4 people. Delivery was odd, requested am and booked time off work, but delivery was around 5pm, so need not have had time off. Delivery driver agreed that am requested on paperwork, but then his loading dictated pm, would have been helpful to know more accurate delivery time. Received a text 30 mins before delivery asking if I would be in, presumably as time was so different to the one requested.”

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Posted 9 years ago

“Found the blinds I wanted on a different site but at double the price so was hesitant about buying them. I had a browse online for something similar at a better price. I found the exact same ones on Matalan at half the price and free delivery,no compromise needed and over £40 saved. Thank you Matalan.”

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Posted 9 years ago

“From placing the order to delivery to the door the process was seamless and highly recommended.”

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Posted 9 years ago

“Quick service, and good value for money product. Definitely use you again.”

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Posted 9 years ago

“Fantastic service and light fitting, excellent quality along with great value for money!”

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Posted 9 years ago

“Love matalan great for kids cloths well just everything you need from women's cloths to men's to the home department everything I have bought has been of good quality and price”

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Posted 9 years ago

“I ordered a lamp which was described as grey and appeared light grey in the photo on the website however it is definitely beige in reality and do doesn't match my decor.”

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Posted 9 years ago

“I bought a table and chairs I am very happy with them excellent quality and style at a great price, delivery service was very good I received emails and phone calls organising delivery and all the staff I dealt with were very helpful, I have recently moved house and dealt with lots of companies but Matalan directs delivery has been one of the best. I would definitely recommend Matalan direct.”

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Posted 9 years ago

“Highly satisfied with goods and delivery no problems”

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Posted 9 years ago

“Good product, great service”

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Posted 9 years ago

“Very good quality furniture which was very easy to assemble.”

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Posted 9 years ago

“Great service , wouldn't hesitate to use it again!”

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Posted 9 years ago

“Really pleased with the lamp. Solid construction and easy to assemble. Quick delivery and well packaged”

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Posted 9 years ago

“Helpful when enquiringly on the phone and a quick service. Blind is easy to put up and good quality. Thanks matalan”

Helpful Report

Posted 9 years ago

Matalan is rated 3.6 based on 1,885 reviews